📋 Job Details at a Glance 📍 Location Remote — India 🏢 Company gruns 👥 Experience 5+ years 🎓 Qualification 5+ years. Hands-on with Go, AI / LLM agents. Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Operations 🛠 Key Skills Go AI LLM agents CX Operations Manager at gruns — Full Details & How to Apply Grüns is seeking a CX Operations Manager to optimize customer interactions through innovative AI solutions. This remote role in India is pivotal as the company scales in the operations industry, offering a unique chance to work with cutting-edge technology. The demand for CX Operations Manager jobs is surging as companies like Grüns focus on enhancing customer experiences through technology. With a growing emphasis on AI and LLM agents, this role is essential for organizations aiming to improve customer satisfaction and operational efficiency. As Grüns continues to expand, the need for skilled professionals in this area becomes increasingly critical. What sets Grüns apart is its rapid growth since its founding in 2020 , now boasting a team of over 200 employees . The company is recognized for its innovative use of AI in customer service, making it a standout employer in the operations sector. Joining Grüns means being part of a forward-thinking culture that values technological advancement and customer-centric solutions. We encourage 2023, 2024, 2025, 2026 graduates with 5+ years of experience, particularly those who are hands-on with Go, AI / LLM agents , and possess a relevant technical qualification and demonstrated shipping experience, to apply. The salary for this position is Not Disclosed , but the potential for growth is significant. In this role, you will gain valuable experience working with Go , AI , and LLM agents , opening doors to advanced career opportunities in customer experience management. This position not only enhances your technical skills but also positions you for future leadership roles within the industry. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The CX Operations Manager at Grüns is tasked with optimizing customer experience through effective management of knowledge bases and AI tools, directly impacting service delivery and operational efficiency. Own and maintain the knowledge base, ensuring it is accurate and user-friendly for the support team, leveraging AI insights. Utilize Go programming to develop tools that enhance agent performance and improve customer interaction efficiency. Collaborate with BPO leadership and the AI team to implement training programs that leverage LLM agents for better service delivery. Analyze key metrics such as CSAT and NPS to identify workflow gaps and propose actionable improvements. Design and facilitate onboarding and continuous education programs for agents, focusing on practical applications of Go . Document processes and create reports to communicate findings and improvements to stakeholders, ensuring transparency. Engage directly with clients to resolve issues and gather feedback for continuous improvement, enhancing overall customer satisfaction. This role fosters an ownership culture, allowing you to make a direct impact on customer experience and operational success at Grüns . Required Skills & Technical Competencies The ideal candidate for the CX Operations Manager role must possess a robust technical skill set, particularly in Go , AI , and LLM agents , to drive operational excellence. Technical Skills Go — advanced — utilized for developing tools that improve customer service workflows and enhance agent performance. AI — advanced — applied in analyzing customer interactions to derive insights that enhance service delivery. LLM agents — advanced — used to implement training programs that leverage AI insights for operational improvements. When showcasing these technical skills in your resume or interview, emphasize specific projects or tools you have developed or improved using Go , AI , and LLM agents . Eligibility Criteria This role is designed for experienced professionals with a strong technical background in Go and AI , as well as recent graduates eager to apply their skills. A degree in Computer Science , Information Technology , or a related field is preferred. Eligible batches include 2023 to 2026 , allowing fresh graduates to apply. At least 5 years of relevant experience is required, though freshers with strong technical skills may be considered. A minimum academic performance of 60% is expected to ensure a strong foundational knowledge. Experience with internships or projects involving Go or AI will be advantageous for this role. Documentation & Portfolio Requirements Submit your resume in PDF format, including a detailed description of your technical projects and relevant experiences with Go and AI . Pro tip: Highlight specific metrics or outcomes from your projects involving Go and AI to demonstrate your impact in previous roles. Salary for CX Operations Manager at gruns 💰 Compensation Not Disclosed The advertised compensation for the CX Operations Manager role at Grüns is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for CX Operations Manager Upskilling with the right resources significantly enhances your chances of selection for the CX Operations Manager role by demonstrating relevant expertise and commitment to professional growth. Recommended Courses & Resources Go — Mastering Go programming is essential for technical proficiency in this role. AI — Understanding AI applications will enhance your capability in customer experience management. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Neglecting to tailor your resume — Highlight relevant skills for the CX Operations Manager role. ❌ Failing to demonstrate practical experience — Showcase your work with Go programming or AI applications. ❌ Overlooking the importance of data analysis skills — Emphasize your analytical abilities in your application. ❌ Submitting a generic cover letter — Reflect your understanding of Grüns and its mission. ❌ Not preparing for behavioral interview questions — Practice responses that assess problem-solving and collaboration skills. ❌ Ignoring the significance of showcasing adaptability — Demonstrate your ability to thrive in a remote work environment. Before You Apply — Checklist ✅ Research Grüns and its customer experience initiatives before applying. ✅ Update your resume to reflect relevant skills and experiences tailored to the job description. ✅ Prepare a cover letter that articulates your interest in the role and the company. ✅ Gather any necessary documents, such as transcripts or certifications, to support your application. ✅ Double-check the application portal for any specific submission guidelines. ✅ Follow up on your application status after a week to express continued interest. ✅ Prepare for potential interviews by reviewing common questions related to CX operations. ✅ Network with current or former employees to gain insights into the company culture. Resume Tailoring & ATS Keywords for CX Operations Manager Optimizing your resume for ATS is crucial for standing out in the selection process for the CX Operations Manager role. ATS Keywords to Include CX Operations Manager Go programming AI LLM agents Customer experience Data analysis Training programs Knowledge base Metrics Collaboration Problem-solving Remote work Resume Tips for This Role Highlight your experience with Go programming and any relevant projects that demonstrate your technical skills. Emphasize your ability to analyze customer metrics and improve workflows, as this is crucial for the role. Include any internships or projects related to AI or customer experience to showcase your relevant exposure. Optimize your resume for ATS by using keywords from the job description, particularly technical skills. Avoid including unrelated work experience that does not demonstrate your fit for this specific role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic skills or experiences that do not directly relate to the CX Operations Manager position. How to Apply for CX Operations Manager at gruns Apply Now — gruns Visit the application portal and create an account to start your application. Upload a tailored resume that highlights your relevant skills and experiences. Fill out the application form carefully, ensuring all information is accurate. After submission, you can expect a confirmation email regarding your application status. Use the application tracking feature to monitor the progress of your application. Applications reviewed on a rolling basis — early submission recommended. Apply Now — gruns NexisGrow.com does not charge any fees for job applications. gruns Grüns was founded in 2020 and has quickly grown to employ over 200 people across various functions. With a fully remote headquarters, the company has established a global footprint that allows it to serve clients effectively in multiple regions. This rapid expansion reflects its commitment to leveraging technology in customer service. Specializing in AI-driven customer service solutions , Grüns enhances operational efficiency and customer satisfaction through innovative platforms. Its offerings include advanced LLM agents and other AI technologies that streamline customer interactions, making it a leader in the operations industry. The company promotes a high-trust remote work culture, receiving positive reviews on Glassdoor for its supportive environment. Grüns has implemented various employee programs aimed at professional development, contributing to a workplace that values growth and collaboration. Recently, Grüns secured Series A funding, which will facilitate further investment in technology and the expansion of its customer service capabilities. This funding marks a significant milestone, enabling the company to enhance its offerings and reach a broader audience. For freshers in Operations, Grüns serves as an excellent launchpad, providing hands-on experience with cutting-edge technologies. The company's focus on innovation and employee development makes it an ideal environment for those looking to build a successful career in the industry. Company Details Industry Operations Location Remote — India Connect With Us Careers Apply Now Website 🔗 job-boards.greenhouse.io Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for CX Operations Manager at gruns? Eligibility Tap to expand + Answer Candidates with 5+ years. Hands-on with Go, AI / LLM agents. Relevant technical qualification and demonstrated shipping experience and 5+ years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Go, AI, LLM agents. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: Not Disclosed. Final offer depends on skills, experience, and interview performance. ? What is the interview process at gruns? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Go, AI, LLM agents. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the CX Operations Manager interview? Preparation Tap to expand + Answer (1) Core concepts of Go, AI, LLM agents, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) gruns research, (5) Clear communication. ? What is the work culture like at gruns? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Remote — India Browse all Non-Tech jobs Latest Fresher jobs More jobs at gruns Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com