📋 Job Details at a Glance 📍 Location Hyderabad, India 🏢 Company Genpact 👥 Experience 1+ years 🎓 Qualification 1+ years. Relevant technical / engineering background 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Operations 🛠 Key Skills Service Delivery Management Process Intelligence AI Solutions Operational Efficiency Client Centricity Service Delivery Manager - F&A - I2C at Genpact — Full Details & How to Apply Genpact is hiring for a Service Delivery Manager - F&A - I2C role in Hyderabad, India , where candidates will work with AI solutions to improve operational efficiency in finance and accounting processes. This role is part of Genpact ’s operations team and offers direct exposure to process intelligence tools used in real-time service delivery. This Service Delivery Manager - F&A - I2C position focuses on managing end-to-end service delivery in finance and accounting functions. Responsibilities include driving operational efficiency , ensuring client centricity , and applying process intelligence to streamline workflows. The role involves monitoring service performance, identifying bottlenecks, and implementing improvements using AI-driven tools to support day-to-day operations. Genpact recruitment for this role emphasizes service delivery management and operational excellence. The job posting highlights a focus on AI solutions and process intelligence within finance and accounting. As a Service Delivery Manager - F&A - I2C , you will work within a team that leverages technology to enhance client outcomes and service performance. This role is part of Genpact ’s broader operations framework in Hyderabad, India . 2023, 2024, 2025, 2026 graduates with 1+ years. Relevant technical / engineering background and 1+ years experience are eligible. The salary for this position is Not Disclosed . This role is available for Hyderabad, India jobs and supports career progression in service delivery and AI applications. You will gain hands-on experience with Service Delivery Management , Process Intelligence , AI Solutions , Operational Efficiency , and Client Centricity . This role provides a foundation for advancing into senior service leadership roles and offers access to emerging AI technologies in financial operations. It is a direct entry point into the growing field of AI-powered service delivery in operations. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Search for Service Delivery Manager - F&A - I2C jobs , explore Genpact recruitment opportunities, and find more Hyderabad, India jobs on our platform. Job Role & Responsibilities The Service Delivery Manager - F&A - I2C at Genpact oversees end-to-end service delivery operations in finance and accounting, implementing AI Solutions to improve process efficiency and directly impacts client satisfaction scores through measurable outcomes. Manage service delivery operations by deploying AI Solutions to automate financial workflows and reduce processing time by at least 20% in recurring transactions. Utilize Process Intelligence tools such as UiPath or SAP Process Orchestration to analyze invoice processing workflows and identify bottlenecks with a 95% accuracy threshold. Collaborate with IT and finance teams to integrate Operational Efficiency metrics into service delivery plans, ensuring real-time visibility of task completion rates. Monitor key performance metrics including first-response time, resolution time, and client satisfaction scores to assess service delivery effectiveness and trigger corrective actions. Take ownership of client relationships by tracking client feedback and satisfaction scores, ensuring a minimum 90% client retention rate across service engagements. Document end-to-end service processes using tools like Confluence or ServiceNow, and share updates with stakeholders to maintain transparency in delivery timelines and KPIs. Resolve client issues by applying root cause analysis techniques and leveraging AI-driven insights from predictive analytics models to deliver actionable solutions. This role demands direct ownership of service delivery outcomes, with every decision impacting client satisfaction scores , process efficiency metrics , and operational KPIs tracked in real time across Genpact ’s finance operations platform. Required Skills & Technical Competencies The role requires a clear technical skill profile centered on Service Delivery Management , Process Intelligence , and AI Solutions , with direct application in finance and accounting operations. Technical Skills Service Delivery Management — entry — used to oversee daily operations, including tracking first-response time and resolution time in service tickets. Process Intelligence — intermediate — applied to analyze workflows using tools like SAP Process Intelligence or UiPath Process Mining to detect inefficiencies. AI Solutions — entry — used daily to deploy AI-driven automation in invoice processing and reconciliation, improving accuracy by at least 15%. Operational Efficiency — intermediate — involves monitoring task completion rates and cycle time metrics to optimize service delivery performance. Client Centricity — entry — evaluated through client feedback data, with a focus on maintaining a client satisfaction score of at least 4.2/5.0. When showcasing these technical skills, emphasize hands-on experience with AI-driven automation tools , process analytics platforms , and client feedback tracking systems in real service delivery scenarios. Eligibility Criteria This role is designed for candidates with a technical background, particularly in engineering, who have completed a degree in a relevant field and possess foundational experience in service delivery or AI applications. Must hold a degree in engineering or a related technical discipline with a minimum CGPA of 6.0 or 60%. Eligible for application in batches 2023, 2024, 2025, and 2026 , allowing fresh graduates to apply directly without prior industry experience. Requires at least 1 year of relevant experience , though candidates with internships in service delivery or AI projects may be considered. Must demonstrate a solid academic foundation with a minimum CGPA of 6.0 to ensure technical aptitude and analytical capability. Portfolio must include a documented project or internship related to service delivery or AI-driven process automation in finance or accounting domains. Documentation & Portfolio Requirements Your resume must clearly list academic qualifications, internship details, and project outcomes, with specific metrics such as process improvement percentage or client satisfaction score included in each entry. Focus on including a project where you used AI Solutions or Process Intelligence tools to improve a financial workflow—this directly aligns with the role’s technical expectations and strengthens your application. Salary for Service Delivery Manager - F&A - I2C at Genpact 💰 Compensation Not Disclosed The advertised compensation for the Service Delivery Manager - F&A - I2C role at Genpact is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Service Delivery Manager - F&A - I2C Upskilling with the right resources significantly enhances your chances of selection for this role by aligning your skills with industry demands. Recommended Courses & Resources MS Office — Proficiency in MS Office is essential for effective reporting and documentation. Communication Skills — Strong communication is vital for client interactions and team collaboration. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume — Highlight relevant skills for service delivery management . ❌ Not showcasing AI or process intelligence experience — Include any relevant tools or projects. ❌ Neglecting metrics or outcomes — Quantify your achievements in past roles. ❌ Using generic language — Provide specific examples that demonstrate your capabilities. ❌ Overlooking client-centric experiences — Emphasize your experience in managing client relationships. ❌ Submitting a resume with errors — Ensure your document is free of grammatical and formatting issues. Before You Apply — Checklist ✅ Research Genpact 's services and recent projects to understand their business better. ✅ Update your resume to reflect relevant skills and experiences for the role. ✅ Prepare a cover letter that highlights your interest in AI and service delivery. ✅ Gather references who can speak to your skills in client management or technical expertise. ✅ Review the application portal for any specific submission guidelines. ✅ Practice common interview questions related to service delivery and AI. ✅ Ensure your LinkedIn profile is updated and aligns with your resume. ✅ Set reminders for application deadlines and follow-up dates. Resume Tailoring & ATS Keywords for Service Delivery Manager - F&A - I2C Optimizing your resume for ATS is crucial for ensuring it gets noticed for this role. ATS Keywords to Include Service Delivery Management Process Intelligence AI Solutions Operational Efficiency Client Centricity Finance and Accounting Remote Work Cross-Functional Collaboration Performance Metrics Problem-Solving Documentation Client Relationships Resume Tips for This Role Highlight any relevant internships or projects that demonstrate your understanding of service delivery. Emphasize skills in AI and process intelligence , as these are crucial for the role. Include specific examples of teamwork or cross-functional collaboration in your experiences. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experience that does not showcase relevant skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including unrelated experiences that do not align with the skills required for this role. How to Apply for Service Delivery Manager - F&A - I2C at Genpact Apply Now — Genpact Visit the application portal and create an account if you don't have one. Upload your resume, ensuring it highlights relevant skills and experiences. Fill out the application form carefully, providing accurate information. After submission, expect a confirmation email regarding your application status. Track your application through the portal for updates on the hiring process. Applications reviewed on rolling basis — early submission recommended. Apply Now — Genpact NexisGrow.com does not charge any fees for job applications. Genpact Genpact is an operations company with a presence in Hyderabad, India. This role is remote and part of the F&A team in I2C. The company leverages AI and process intelligence to deliver operational outcomes for global clients. The team focuses on service delivery, process intelligence , and AI solutions to improve operational efficiency . They work to enhance client operations through measurable outcomes and client centricity , ensuring real-world impact. This role supports Genpact ’s mission to deliver AI-driven solutions and operational improvements at scale. It aligns with the company’s focus on AI innovation and client-centric service delivery. Candidates gain early exposure to AI solutions , process intelligence , and operational efficiency —key tools used in real-world client environments. This offers freshers hands-on experience in a client-centric, technology-driven setting. Company Details Industry Operations Location Hyderabad, India Connect With Us Careers Apply Now Website 🔗 genpact.wd108.myworkdayjobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Service Delivery Manager - F&A - I2C at Genpact? Eligibility Tap to expand + Answer Candidates with a degree in engineering or related fields from the 2023, 2024, 2025, or 2026 batches. ? What technical skills are most important for this role? Skills Tap to expand + Answer Service Delivery Management, Process Intelligence, AI Solutions, Operational Efficiency, and Client Centricity. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary details are not disclosed, but industry benchmarks suggest ₹4-8 LPA for freshers. ? What should I expect after applying for Service Delivery Manager - F&A - I2C at Genpact? Hiring Process Tap to expand + Answer The process typically includes application review, screening, and an offer stage. ? How should I prepare for the Service Delivery Manager interview at Genpact? Preparation Tap to expand + Answer Research the company, understand AI solutions, and prepare for behavioral questions. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is fully remote. ? What is the career growth after joining Genpact as Service Delivery Manager? Growth Tap to expand + Answer Exposure to advanced technologies and client management will enhance career prospects. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Focus on relevant skills, internships, and any experience with AI or service delivery. ? Is there a last date to apply for this role? Application Tap to expand + Answer Application urgency context is not specified. ? Is there a probation period at Genpact? Probation Tap to expand + Answer Probation details are not specified. ? What is the work culture like at Genpact? Culture Tap to expand + Answer The role is remote, focusing on collaboration with diverse teams. ? Can freshers apply for this role at Genpact? Fresher Tap to expand + Answer Yes, freshers from eligible batches can apply. 🔗 Explore More on NexisGrow More jobs in Hyderabad Browse all Non-Tech jobs Latest Fresher jobs More jobs at Genpact Work From Home jobs Ready to Apply? Don't Miss This Opportunity! 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