📋 Job Details at a Glance 📍 Location Gurugram, Haryana, India 🏢 Company Fusion CX 👥 Experience Fresher 🎓 Qualification Any Graduate 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹3–₹5 LPA 🏢 Industry BPO 🛠 Key Skills Microsoft Windows Microsoft Excel Microsoft Outlook Customer Service Associate – Video Annotation at Fusion CX — Full Details & How to Apply Fusion CX is seeking fresh talent for the Customer Service Associate – Video Annotation role in Gurugram, Haryana, India , where you can achieve over 90% accuracy in video evaluations. This position is a unique opportunity for recent graduates to enter the BPO industry and develop essential skills in video annotation and customer service. The demand for video annotation services is rapidly increasing, making the Customer Service Associate – Video Annotation role crucial for quality assurance in the BPO sector. As companies strive to enhance user experience through high-quality video content, this position directly contributes to client satisfaction and the overall effectiveness of video evaluations. Fusion CX , founded in 2015 , has grown to employ over 1,000 individuals and specializes in customer experience solutions. This impressive scale and focus on quality make Fusion CX a significant player in the BPO industry, providing a supportive environment for new talent to thrive and grow. We encourage 2024, 2025, 2026 graduates and Any Graduate with Fresher experience to apply for this role, which offers a competitive salary of ₹3–₹5 LPA . This is an excellent entry point for those looking to establish a career in customer service and video evaluation. In this role, you will gain hands-on experience with essential tools such as Microsoft Windows , Microsoft Excel , and Microsoft Outlook . The skills acquired here will not only enhance your resume but also open doors to various career paths in customer service and quality assurance, setting a strong foundation for future advancement. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Customer Service Associate – Video Annotation at Fusion CX is to ensure high-quality video content evaluation through precise annotation and effective communication with teams. Evaluate and annotate video content according to defined guidelines using Microsoft Excel for accurate data management and reporting. Utilize Microsoft Outlook to communicate effectively with cross-functional teams regarding project updates and timelines. Collaborate with the quality assurance team to maintain a minimum of 90% accuracy in video assessments, ensuring high standards. Record and analyze performance metrics using Microsoft Excel to ensure consistent quality across high-volume workloads. Take initiative in identifying and resolving issues related to video content quality, enhancing overall project outcomes. Document observations and communicate findings clearly to relevant teams for continuous improvement in video annotation processes. Assist in client-facing interactions to clarify project requirements and address concerns, fostering strong client relationships. Ownership of quality and accuracy in video annotation directly impacts client satisfaction and project success at Fusion CX . Required Skills & Technical Competencies The skill profile for this role emphasizes proficiency in essential software tools and attention to detail for effective video annotation. Technical Skills Microsoft Windows — entry — essential for operating the necessary software tools and applications for video annotation. Microsoft Excel — entry — used for tracking and analyzing data related to video evaluations and performance metrics. Microsoft Outlook — entry — important for maintaining communication with team members and managing project timelines. When showcasing these technical skills in your resume or interview, emphasize your practical experience and familiarity with each tool. Eligibility Criteria This role is designed for fresh graduates eager to start their careers in video annotation and customer service. Any graduate is eligible, as the role focuses on skills rather than specific academic streams. Batches from 2024 to 2026 are encouraged to apply, providing freshers with immediate opportunities. No prior experience is required, making it ideal for fresh graduates. Academic performance is not explicitly stated, but a strong commitment to quality work is expected. Having a portfolio or relevant projects can enhance your application, showcasing your skills in video evaluation. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant skills, and any projects related to video evaluation. Pro tip: Highlight any coursework or projects that involved video analysis or data management to strengthen your application. Salary for Customer Service Associate – Video Annotation at Fusion CX 💰 Compensation ₹3–₹5 LPA The advertised compensation for the Customer Service Associate – Video Annotation role at Fusion CX is ₹3–₹5 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Customer Service Associate – Video Annotation Upskilling with the right resources significantly enhances your chances of selection for this specific role. Recommended Courses & Resources Microsoft Excel — Mastering Excel is crucial for data management and reporting tasks in this role. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight relevant skills for video annotation. — Customize your resume for the role. ❌ Neglecting to mention proficiency in Microsoft tools, which are essential for the role. — Clearly state your skills in Microsoft Excel and Outlook. ❌ Overlooking the importance of attention to detail in application materials. — Ensure your application is error-free. ❌ Submitting a generic cover letter without addressing the specific role at Fusion CX. — Personalize your cover letter for the position. ❌ Not preparing for potential interview questions related to video evaluation processes. — Practice common interview questions. ❌ Ignoring the need for clear communication skills in both the resume and during interviews. — Highlight your communication abilities. Before You Apply — Checklist ✅ Research Fusion CX and understand its services and company culture before applying. ✅ Prepare a tailored resume that highlights relevant skills and experiences. ✅ Gather any necessary documents, such as transcripts or portfolios, to support your application. ✅ Double-check the application portal for any specific requirements or formats. ✅ Follow up on your application status after submission to express continued interest. ✅ Prepare for potential interviews by practicing common questions related to customer service. ✅ Ensure your LinkedIn profile is updated to reflect your application and skills. ✅ Network with current or former employees to gain insights into the company. Resume Tailoring & ATS Keywords for Customer Service Associate – Video Annotation Optimizing your resume for ATS is crucial for standing out in the application process for this role. ATS Keywords to Include Customer Service Video Annotation Quality Assurance Microsoft Excel Attention to Detail Communication Data Accuracy Microsoft Outlook Video Evaluation Content Annotation Freshers Full-Time Resume Tips for This Role Highlight any relevant coursework or projects related to video evaluation or customer service. Emphasize skills in Microsoft Excel and Microsoft Outlook , as they are crucial for daily tasks. Include any internships or volunteer experiences that demonstrate attention to detail and communication skills. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experience that does not showcase relevant skills for this role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic statements or unrelated job experiences that do not align with the role's requirements. How to Apply for Customer Service Associate – Video Annotation at Fusion CX Apply Now — Fusion CX Visit the Fusion CX careers page to find the Customer Service Associate job listing. Upload your resume, ensuring it highlights relevant skills and experiences. Fill out the application form carefully, providing accurate information. After submission, you can expect a confirmation email regarding your application status. Track your application through the portal for updates on the hiring process. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Fusion CX NexisGrow.com does not charge any fees for job applications. Fusion CX Fusion CX was founded in 2015 and is headquartered in Gurugram, Haryana . With a global footprint across multiple countries, the company has rapidly grown to serve clients in various sectors, emphasizing its role in the customer experience management industry. As of now, Fusion CX employs over 1,000 professionals dedicated to enhancing customer interactions. Specializing in innovative customer service solutions, Fusion CX offers services such as video annotation and content evaluation . These services leverage advanced technologies to ensure high-quality outputs for clients. Additionally, the company has recently integrated AI-driven customer support solutions, showcasing its commitment to staying at the forefront of technological advancements. The culture at Fusion CX is centered around employee development and collaboration. The company has received positive reviews on platforms like Glassdoor, highlighting its focus on training programs and career growth opportunities. Fusion CX actively promotes a supportive work environment, which has contributed to its reputation as a desirable workplace. Recently, Fusion CX expanded its service offerings to include AI-driven solutions, reflecting its commitment to innovation. This strategic move not only enhances its service portfolio but also positions the company as a leader in the BPO sector. The expansion aligns with the growing demand for technology-driven customer support services. For freshers entering the BPO industry, Fusion CX serves as an excellent launchpad. The company provides comprehensive training programs that equip new employees with essential skills, including proficiency in Microsoft Windows , Microsoft Excel , and Microsoft Outlook . This focus on skill development ensures that freshers gain valuable experience and exposure to industry-leading practices. Company Details Industry BPO Location Gurugram, Haryana, India Connect With Us Careers Apply Now Website 🔗 careers.fusioncx.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Customer Service Associate – Video Annotation at Fusion CX? Eligibility Tap to expand + Answer Candidates with Any Graduate and Fresher experience are eligible. Eligible batches: 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Microsoft Windows, Microsoft Excel, Microsoft Outlook. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹3–₹5 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Fusion CX? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Microsoft Windows, Microsoft Excel, Microsoft Outlook. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Customer Service Associate – Video Annotation interview? Preparation Tap to expand + Answer (1) Core concepts of Microsoft Windows, Microsoft Excel, Microsoft Outlook, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Fusion CX research, (5) Clear communication. ? What is the work culture like at Fusion CX? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Gurugram Browse all Non-Tech jobs Latest Fresher jobs More jobs at Fusion CX Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. 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