📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company Full Potential Solutions 👥 Experience 1-3 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹7–10 LPA* 🏢 Industry Non-Tech 🛠 Key Skills Team Leadership Customer Service Management Performance Monitoring Conflict Resolution Process Improvement Team Manager – Remitly HVS at Full Potential Solutions — Full Details & How to Apply Full Potential Solutions is seeking a Team Manager – Remitly HVS in Pune, Maharashtra, India , where you can lead a team and enhance customer service management. This role is pivotal for driving performance in a growing non-tech industry. The demand for effective team management in customer service is rising, making this Team Manager – Remitly HVS role crucial for enhancing client satisfaction and operational efficiency. As companies increasingly prioritize customer experience, your leadership will directly impact service quality and team dynamics. Full Potential Solutions , founded in 2012 , has over 1,000 employees and specializes in customer service solutions, positioning itself as a leader in the non-tech sector. This commitment to excellence makes Full Potential Solutions an ideal employer for those looking to thrive in Pune, Maharashtra, India jobs. We encourage 2021, 2022, 2023, 2024, 2025 graduates from any discipline with 1-3 years experience to apply. This role offers a competitive salary of ₹7–10 LPA* , making it an attractive option for emerging leaders. As a Team Manager , you will develop essential skills in team leadership , customer service management , performance monitoring , conflict resolution , and process improvement . This experience will not only enhance your managerial capabilities but also open doors to future leadership roles in the industry. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Team Manager – Remitly HVS at Full Potential Solutions is to lead a dedicated team of customer service representatives, ensuring exceptional service delivery and adherence to performance metrics. Lead a team of customer service representatives, utilizing Zendesk to monitor performance metrics and ensure adherence to quality standards. Utilize conflict resolution skills to effectively address customer complaints, enhancing overall customer satisfaction and loyalty. Collaborate with training and quality assurance teams to implement process improvements based on detailed performance data analysis. Monitor team performance metrics daily, providing regular reports to senior management to inform strategic decisions and operational adjustments. Take ownership of team projects, driving initiatives that improve service delivery and operational efficiency through targeted actions. Document team processes and create communication materials to streamline onboarding for new team members, ensuring consistency and clarity. Engage directly with clients to resolve issues, ensuring a high level of service and maintaining strong client relationships through effective communication. This role fosters an ownership culture, allowing you to directly impact team performance and customer satisfaction through strategic leadership and effective management practices. Required Skills & Technical Competencies The ideal candidate will possess a robust skill profile, emphasizing technical competencies essential for effective team management and customer service excellence. Technical Skills Team Leadership — intermediate — essential for guiding and motivating team members to achieve performance goals, requiring at least 1 year of experience. Customer Service Management — intermediate — involves managing customer interactions to ensure satisfaction and loyalty through effective use of Zendesk . Performance Monitoring — intermediate — used daily to track team metrics and identify areas for improvement, requiring familiarity with data analysis tools. Conflict Resolution — intermediate — critical for addressing and resolving customer issues promptly, enhancing overall service quality and customer experience. Process Improvement — intermediate — involves identifying inefficiencies and implementing solutions, evaluated through team performance metrics and feedback. When showcasing these technical skills in your resume or interview, emphasize specific examples of how you have applied them in previous roles or projects. Eligibility Criteria This role is designed for graduates who are eager to contribute to team management and customer service excellence. Any graduate is eligible, as diverse educational backgrounds can contribute to varied perspectives in team management. Candidates from the batches of 2021 to 2025 are encouraged to apply, providing fresh perspectives and innovative ideas. A minimum of 1-3 years of experience is preferred, but freshers with relevant internships or leadership roles in college can also be considered. A minimum academic performance of 50% in graduation is expected to ensure a strong foundational knowledge base. Experience in customer service or team leadership through internships or projects will be advantageous for this role. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant experience, and specific achievements related to customer service and team management. Pro tip: Highlight any specific metrics or outcomes from your previous roles that demonstrate your impact on team performance or customer satisfaction. Salary for Team Manager – Remitly HVS at Full Potential Solutions 💰 Compensation ₹7–10 LPA* The advertised compensation for the Team Manager – Remitly HVS role at Full Potential Solutions is ₹7–10 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Team Manager – Remitly HVS Upskilling with the right resources significantly enhances your chances of selection for the Team Manager role by equipping you with essential skills and knowledge. Recommended Courses & Resources MS Office — Proficiency in MS Office is crucial for effective reporting and communication. Communication Skills — Strong communication is vital for team leadership and customer interactions. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills for the Team Manager role. ❌ Neglecting to showcase leadership experiences — Include informal leadership roles to demonstrate capability. ❌ Overlooking quantifiable achievements — Use metrics to strengthen your application. ❌ Submitting a generic cover letter — Personalize your cover letter for greater impact. ❌ Not preparing for interview questions — Practice conflict resolution scenarios to improve performance. ❌ Ignoring application deadlines — Always follow application instructions carefully. Before You Apply — Checklist ✅ Research Full Potential Solutions to understand its culture and values before applying. ✅ Update your resume to reflect relevant skills and experiences tailored to the Team Manager role. ✅ Prepare a cover letter that specifically addresses why you are a good fit for this position. ✅ Gather any necessary documents, such as transcripts or certificates, to include with your application. ✅ Double-check the application link to ensure you are applying through the correct portal. ✅ Follow up on your application status after submission to express continued interest. ✅ Prepare for potential interviews by practicing common questions related to team management. ✅ Ensure your LinkedIn profile is updated to reflect your latest experiences and skills. Resume Tailoring & ATS Keywords for Team Manager – Remitly HVS Optimizing your resume for ATS is essential for ensuring your application is seen by hiring managers for the Team Manager role. ATS Keywords to Include Team Leadership Customer Service Management Performance Monitoring Conflict Resolution Process Improvement Onsite Management Team Manager Pune Full Potential Solutions Remitly Graduate Non-Tech Resume Tips for This Role Highlight any leadership experience, even in academic settings, to demonstrate your capability for this role. Emphasize customer service skills, particularly any relevant internships or projects that showcase your experience. Include specific projects or portfolios that demonstrate your problem-solving and process improvement skills. Optimize your resume for ATS by including keywords from the job description to ensure visibility. Avoid including irrelevant work experience that does not relate to team management or customer service. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic skills that do not relate to the Team Manager position, as they dilute your application. How to Apply for Team Manager – Remitly HVS at Full Potential Solutions Apply Now — Full Potential Solutions Visit the application portal and create an account to start your application. Upload your resume, ensuring it is tailored to the Team Manager role at Full Potential Solutions . Fill out the application form accurately, providing all requested information. After submission, you can expect a confirmation email regarding your application status. Track your application through the portal to stay updated on any changes or requests. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Full Potential Solutions NexisGrow.com does not charge any fees for job applications. Full Potential Solutions Founded in 2012 , Full Potential Solutions is headquartered in Pune, Maharashtra , and has expanded its services to over 10 countries globally. With a focus on customer service excellence, the company employs more than 1,000 professionals who are dedicated to enhancing client satisfaction across various sectors. Full Potential Solutions specializes in comprehensive customer service management solutions, particularly for clients like Remitly . The company utilizes advanced platforms to improve user experiences, ensuring that clients receive top-tier support and service across all interactions. With an employee satisfaction rating of 4.2 on Glassdoor , Full Potential Solutions fosters a supportive work culture. The company offers various employee development programs, including mentorship initiatives, which have been recognized for promoting growth and enhancing skills among its workforce. Recently, Full Potential Solutions secured a significant partnership with Remitly , which has expanded its service offerings in the financial services sector. This collaboration is expected to enhance operational efficiency and broaden market reach, further solidifying the company's position in the industry. For freshers looking to launch their careers in the non-tech sector, Full Potential Solutions provides a unique environment that prioritizes employee development. The company’s emphasis on mentorship and skill-building programs makes it an ideal place for new talent to thrive and grow. Company Details Industry Non-Tech Location Pune, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 careers.fpsinc.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Team Manager – Remitly HVS at Full Potential Solutions? Eligibility Tap to expand + Answer Candidates with Any Graduate and 1-3 years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Team Leadership, Customer Service Management, Performance Monitoring, Conflict Resolution, Process Improvement. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹7–10 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Full Potential Solutions? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Team Leadership, Customer Service Management, Performance Monitoring, Conflict Resolution, Process Improvement. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Team Manager – Remitly HVS interview? Preparation Tap to expand + Answer (1) Core concepts of Team Leadership, Customer Service Management, Performance Monitoring, Conflict Resolution, Process Improvement, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Full Potential Solutions research, (5) Clear communication. ? What is the work culture like at Full Potential Solutions? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Non-Tech jobs More jobs at Full Potential Solutions Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com