📋 Job Details at a Glance 📍 Location Bangalore, India 🏢 Company Firstsource 👥 Experience 0-2 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Non-Tech 🛠 Key Skills Application support Incident management Problem management System monitoring UAT test case creation Cross-functional collaboration Analytical skills Problem-solving skills Assistant Manager (Transformation) at Firstsource — Full Details & How to Apply In the heart of Bangalore, India , Firstsource is on the lookout for an exceptional Assistant Manager (Transformation) . This role offers a unique opportunity to drive operational excellence in a leading non-tech firm, making it a pivotal position for those eager to shape the future of service delivery. As the non-tech industry continues to evolve, the demand for skilled professionals in application support and incident management is at an all-time high, making this role not only relevant but essential for career growth. The Assistant Manager (Transformation) role is crucial for enhancing operational efficiency in the fast-evolving non-tech industry. With a focus on application support and incident management, this position allows you to directly influence the quality of service delivery and operational processes. In an era where customer satisfaction is paramount, your contributions will significantly impact business outcomes, making this role a cornerstone for aspiring professionals looking to establish a strong foundation in problem management and cross-functional collaboration. What sets Firstsource apart as an employer is its commitment to fostering a vibrant work environment that encourages growth and collaboration. As an innovative leader in the BPO sector, Firstsource provides its employees with the tools and resources necessary for success. The company’s emphasis on internal promotion policies and rapid career advancement opportunities ensures that you will not only be part of a team but also have the chance to grow within it. With a reputation for excellence and a focus on employee well-being, Firstsource is the ideal place for those looking to make a mark in the non-tech industry. This role is ideal for both freshers and candidates with up to 2 years of experience . If you are a B.Tech or MCA graduate from the 2023, 2024, 2025, or 2026 batches, this is your chance to step into a role that promises not just a job but a career. The Assistant Manager (Transformation) position is designed for individuals who are eager to learn and grow, making it a perfect fit for those at the start of their professional journey. In this role, you will gain invaluable skills such as process coordination , client relationship management , and reporting and communication workflows . These competencies are not only essential for the Assistant Manager (Transformation) position but also serve as a strong foundation for future career advancement in various sectors. By mastering these skills, you will position yourself as a valuable asset in the competitive job market. NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting, ensuring you have the most accurate and relevant information to make an informed decision. Don't miss the chance to apply online and take the first step towards a rewarding career with Firstsource as an Assistant Manager (Transformation) . Job Role & Responsibilities The role of Assistant Manager (Transformation) at Firstsource is pivotal in enhancing operational efficiency and service quality. This position focuses on managing application support processes, ensuring that incidents are resolved promptly to maintain seamless operations across various departments. Manage application support processes , ensuring timely resolution of incidents to maintain service quality and operational efficiency. Utilize tools like JIRA and ServiceNow for incident management and system monitoring , enhancing the team's productivity. Collaborate with cross-functional teams , including IT and operations, to streamline processes and improve service delivery. Analyze data metrics related to incident resolution and system performance , providing insights for continuous improvement. Take ownership of UAT test case creation , ensuring that new applications meet business requirements and quality standards. Document processes and maintain clear communication with stakeholders to ensure transparency and alignment on project goals. Innovate problem-solving strategies to address recurring issues, contributing to the overall transformation initiatives within the company. Facilitate training sessions for team members to enhance their understanding of incident management tools and processes. Monitor and report on key performance indicators (KPIs) to track the effectiveness of application support initiatives. At Firstsource , we foster an ownership culture where every team member is encouraged to take initiative. The impact of this role is significant, as it directly contributes to the success of our transformation initiatives and overall operational excellence. Required Skills & Technical Competencies We are seeking candidates with a robust skill profile that combines both technical and soft skills. This blend is essential for effectively managing application support and driving continuous improvement in service delivery. Technical Skills Application Support — critical for maintaining system integrity and user satisfaction in a fast-paced environment. Incident Management — essential for minimizing downtime and ensuring seamless operations across departments. System Monitoring — used to proactively identify issues before they escalate, ensuring operational efficiency. UAT Test Case Creation — necessary for validating new applications against business requirements and quality standards. Data Analysis — expected at an intermediate level to interpret metrics related to incident resolution and system performance. JIRA — familiarity with this tool is required for effective incident tracking and resolution. ServiceNow — experience with this platform enhances productivity in incident management. Soft Skills & Professional Competencies Analytical Skills — ability to analyze data and derive actionable insights for continuous improvement. Problem-Solving Skills — essential for addressing recurring issues and implementing innovative solutions. Cross-Functional Collaboration — ability to work effectively with diverse teams to achieve common goals. Communication Skills — necessary for documenting processes and maintaining stakeholder transparency. Good to Have (Bonus) ITIL Certification — demonstrates a commitment to best practices in IT service management. Project Management Certification — showcases skills in managing projects effectively. Experience with Agile Methodologies — beneficial for adapting to fast-paced work environments. To showcase these skills in your resume or interview, focus on specific examples that demonstrate your proficiency in application support , incident management , and your ability to collaborate with cross-functional teams . Highlight any relevant projects or experiences that align with the responsibilities of this role. Eligibility Criteria This role is designed for recent graduates and early career professionals eager to start their journey in the non-tech industry. We welcome diverse educational backgrounds to apply. Candidates must hold a degree in any discipline , allowing for a diverse range of educational backgrounds. Eligible batches include 2023, 2024, 2025, and 2026 graduates, targeting fresh talent. This role is open to both freshers and candidates with up to 2 years of experience . A minimum CGPA of 6.0 is preferred to ensure a strong academic foundation. Prior internship or hands-on project experience is a strong advantage. Certifications in ITIL or project management can enhance your application. Documentation & Portfolio Requirements Prepare a resume that highlights your relevant skills and experiences. Include any GitHub projects or portfolios that showcase your capabilities. Certifications related to ITIL or project management should also be included. Pro Tip: Tailor your application to emphasize your problem-solving abilities and experience with incident management tools to improve your success rate. Salary & Benefits 💰 Compensation Not Disclosed The compensation philosophy at Firstsource emphasizes providing a competitive salary that aligns with industry standards for the Assistant Manager (Transformation) role. While specific salary details are not disclosed, Firstsource is committed to ensuring that employees receive a comprehensive compensation package that reflects their skills and contributions. What Your CTC Could Include Health Insurance — comprehensive coverage for employee and family worth ₹5 lakh annually Learning & Development Programs — access to training sessions, certifications, and mentorship opportunities Flexible Working Hours — promoting a healthy work-life balance with potential hybrid work options Performance Bonuses — annual bonuses based on individual and company performance Meal Allowances — financial support for meals during work hours Additional Perks & Benefits Transportation Support — assistance with commuting costs to ensure ease of travel Wellness Programs — initiatives aimed at promoting physical and mental well-being Employee Recognition Programs — rewards and recognition for outstanding contributions Internal Mobility Opportunities — pathways for career advancement within Firstsource Annual Learning Budget — up to ₹25,000 per year for certifications, courses, and conferences Career Progression & Salary Growth At Firstsource , career progression is supported through regular performance reviews and a clear promotion timeline. Employees can expect salary raises typically ranging from 10% to 20% annually, contingent on performance and company growth. The internal promotion policy encourages employees to explore various roles within the organization, fostering rapid career advancement . NexisGrow.com tip: When negotiating your salary, consider discussing your unique skills and contributions to the team, as well as the industry standards for similar roles. Selection Process The hiring philosophy at Firstsource focuses on identifying candidates who not only possess the necessary skills for the Assistant Manager (Transformation) role but also align with the company culture. The selection process is designed to be thorough yet efficient, ensuring a good fit for both the candidate and the organization. 1 Round 1: Initial Screening — applications are screened based on qualifications and relevant skills to shortlist candidates. 2 Round 2: Technical Interview — a focus on problem-solving scenarios and situational judgment related to the role. 3 Round 3: Final Interview — a discussion with management to assess cultural fit and long-term career aspirations. 4 Final Offer Stage — includes background checks and reference verification to ensure candidate suitability. What Each Round Tests Round 1 evaluates your qualifications and relevant experience. Round 2 assesses your technical competencies and problem-solving abilities, while Round 3 focuses on your alignment with Firstsource 's culture and values. Timeline & Expectations The entire selection process typically takes 4-6 weeks from application submission to offer acceptance. Candidates can expect timely communication regarding their application status and next steps throughout the process. Interview Prep Tip: Familiarize yourself with Firstsource 's core values and be prepared to discuss how your experiences align with their mission. How to Apply for Assistant Manager (Transformation) at Firstsource Apply Now — Firstsource Step 1: Click the Apply button or visit the official career link to access the application portal. Step 2: Fill in your profile and upload your resume, highlighting relevant skills and experiences that align with the role. Step 3: Ensure your resume emphasizes problem-solving and analytical skills , which are crucial for this role. Step 4: Expect a confirmation email regarding your application status and details on the screening process. Step 5: Track your application status through the portal for updates. Resume & Profile Tips for This Role Highlight Relevant Experience — focus on past roles that demonstrate your leadership and transformation skills. Showcase Technical Skills — include any relevant tools or methodologies you are proficient in. Emphasize Soft Skills — particularly communication skills and team collaboration . Quantify Achievements — use specific numbers to showcase your impact in previous roles. Important note: Applications are reviewed on a rolling basis, so early submission is encouraged to increase your chances. Apply Now — Official Link NexisGrow.com does not charge any fees for job applications. Frequently Asked Questions Interview · Role · Salary · Growth ? What are the eligibility criteria for the Assistant Manager (Transformation) role at Firstsource? Eligibility Tap to expand + Answer Candidates must have a degree in any discipline, with eligibility for batches 2023-2026. Freshers and those with up to 2 years of experience are welcome. ? What is the interview process for Assistant Manager (Transformation) at Firstsource? Interview Tap to expand + Answer The interview process includes an initial screening, a technical interview focusing on problem-solving, and a final interview with management. ? What skills and tools will I need for this role? Skills Tap to expand + Answer Key skills include application support, incident management, and analytical skills, with familiarity in tools like JIRA and ServiceNow being beneficial. ? What is the salary and compensation for this role? Salary Tap to expand + Answer Salary details are not disclosed, but Firstsource offers competitive packages with opportunities for performance bonuses and growth. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer The role is primarily onsite in Bangalore, with potential for hybrid work arrangements depending on company policy. ? What is the career growth path after joining Firstsource as Assistant Manager (Transformation)? Growth Tap to expand + Answer Career growth includes regular performance reviews, opportunities for promotions, and potential internal mobility within the organization. ? How should I prepare for the Assistant Manager (Transformation) interview at Firstsource? Preparation Tap to expand + Answer Focus on enhancing your problem-solving skills, familiarize yourself with incident management processes, and prepare for situational judgment questions. ? How do I apply and what documents are needed? Application Tap to expand + Answer To apply, visit the official career link, fill in your profile, and upload your resume highlighting relevant skills and experiences. ? Is there a probation period and what does it involve? Probation Tap to expand + Answer Yes, there is typically a probation period of 3-6 months during which performance is evaluated to ensure a good fit. ? What is the work culture like at Firstsource? Culture Tap to expand + Answer The work culture emphasizes collaboration, learning, and diversity, creating an inclusive environment where employees can thrive. Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com