📋 Job Details at a Glance 📍 Location Remote — India 🏢 Company Ferguson 👥 Experience 2+ years 🎓 Qualification 2+ years. Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Non-Tech 🛠 Key Skills Customer Service Technical Troubleshooting Installation Techniques Product Knowledge (Walk-In Tubs/Shower Systems) Problem Resolution Service & Installation Technician at Ferguson — Full Details & How to Apply Ferguson is seeking a Service & Installation Technician to enhance customer safety with their industry-leading walk-in tub products. With over 10 years of growth, this role is pivotal in delivering the Safe Step Difference in a Remote — India setting. The demand for safe bathing solutions is rising, making this Service & Installation Technician role crucial as Ferguson continues to expand its market share in the walk-in tub industry. As more customers seek reliable and safe bathing options, your expertise will directly contribute to meeting this growing need. What sets Ferguson apart as an employer is its established reputation; founded in 1953 , it boasts over 30,000 employees globally and is recognized as the top walk-in tub company in the U.S. and Canada. This strong foundation not only provides job security but also fosters a culture of excellence and innovation, making Ferguson recruitment a sought-after opportunity. We encourage 2023, 2024, 2025, 2026 graduates with 2+ years relevant technical qualification and demonstrated shipping experience to apply. Candidates should have 2+ years experience in a related field. Salary details are Not Disclosed , but the role offers significant growth potential. In this position, you will develop essential skills in Customer Service , Technical Troubleshooting , Installation Techniques , and Problem Resolution . This role not only enhances your technical knowledge of specialized installation techniques for walk-in tubs and shower systems but also opens doors for career advancement in a growing industry. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Mostly Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Service & Installation Technician at Ferguson is responsible for delivering exceptional service through technical expertise in walk-in tubs, ensuring customer satisfaction and efficient problem resolution. Diagnose and resolve customer issues related to walk-in tubs using technical troubleshooting skills to ensure timely service and high satisfaction rates. Utilize installation techniques specific to Safe Step products, ensuring proper setup and adherence to safety standards. Collaborate with the customer service team to manage service tickets, enhancing the overall customer experience through effective communication. Track service metrics to improve response times and customer feedback scores, aiming for a resolution rate of over 90% . Take ownership of the service process from ticket assignment to resolution, ensuring a seamless customer experience throughout. Document service interactions and resolutions in the company’s CRM system for future reference and quality assurance. Engage directly with customers to provide problem resolution , ensuring they feel supported throughout the service process. This role fosters an ownership culture where each technician directly impacts customer satisfaction and service efficiency, driving continuous improvement. Required Skills & Technical Competencies The ideal candidate for the Service & Installation Technician role must possess a robust skill set tailored to technical troubleshooting and customer service in plumbing systems. Technical Skills Customer Service — intermediate — Essential for maintaining high satisfaction levels, requiring at least 2 years of experience in a similar role. Technical Troubleshooting — advanced — Critical for diagnosing issues with walk-in tubs, requiring familiarity with plumbing systems. Installation Techniques — advanced — Practical application of installation methods specific to Safe Step products, used daily in this role. Product Knowledge — intermediate — In-depth understanding of walk-in tubs and shower systems, necessary for effective customer support. Problem Resolution — advanced — Ability to address customer concerns efficiently, evaluated through customer feedback and service metrics. When showcasing these technical skills in your resume or interview, emphasize specific experiences and metrics that demonstrate your proficiency and impact. Eligibility Criteria This role is designed for candidates with a strong technical background and relevant experience in plumbing or customer service. Candidates should hold a relevant technical qualification in plumbing or a related field. Eligible batches include 2023 to 2026 , allowing recent graduates to apply. A minimum of 2 years of experience is required, but freshers with relevant qualifications may be considered. Academic performance should ideally reflect a CGPA of 6.0 or above. Internship experience in customer service or technical roles will be advantageous. Documentation & Portfolio Requirements Submit your resume in a clear format, including your technical qualifications, relevant experience, and any internships related to customer service or technical roles. Pro tip: Highlight specific metrics from previous roles that demonstrate your effectiveness in customer service and technical troubleshooting. Salary for Service & Installation Technician at Ferguson 💰 Compensation Not Disclosed The advertised compensation for the Service & Installation Technician role at Ferguson is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Service & Installation Technician Upskilling with the right resources can significantly improve your selection odds for the Service & Installation Technician role at Ferguson . Recommended Courses & Resources Problem Resolution — This course enhances your ability to effectively resolve customer issues, a key skill for this role. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight relevant technical skills — ensure your qualifications match the job description. ❌ Neglecting to mention specific customer service experiences — detail how you handled customer issues in past roles. ❌ Overlooking the importance of installation techniques — include any relevant training or experience in your application. ❌ Submitting a generic cover letter — personalize it to reflect your interest in Ferguson and the specific role. ❌ Ignoring the application deadline — ensure you apply well in advance to avoid missing out on the opportunity. ❌ Not preparing for potential technical questions during the interview — review common troubleshooting scenarios related to walk-in tubs. Before You Apply — Checklist ✅ Research Ferguson's products and values to tailor your application effectively. ✅ Update your resume to include relevant technical qualifications and experiences. ✅ Prepare a cover letter that highlights your commitment to customer service and technical support. ✅ Gather any necessary documents, such as transcripts or certifications, for your application. ✅ Review the job description thoroughly to ensure you meet all eligibility criteria. ✅ Practice common interview questions related to customer service and technical troubleshooting. ✅ Set reminders for application deadlines to ensure timely submission. ✅ Follow up on your application status after submission to express continued interest. Resume Tailoring & ATS Keywords for Service & Installation Technician Optimizing your resume for ATS is crucial for increasing visibility for the Service & Installation Technician role at Ferguson . ATS Keywords to Include Service Technician Installation Customer Service Technical Troubleshooting Problem Resolution Walk-In Tubs Product Knowledge Technical Qualification Remote Work Service Experience Safety Standards Customer Satisfaction Resume Tips for This Role Highlight specific technical qualifications relevant to plumbing or installation to align with job requirements. Emphasize customer service experience, particularly in technical or installation contexts, to match company values. Include any projects or internships that demonstrate hands-on experience with installation or troubleshooting. Optimize your resume for ATS by using keywords from the job description, ensuring your application is easily discoverable. Avoid including unrelated work experience that does not showcase relevant skills or qualifications for this role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including generic skills or experiences that do not directly relate to the Service & Installation Technician position. How to Apply for Service & Installation Technician at Ferguson Apply Now — Ferguson Visit the Ferguson application portal and create an account to start your application. Upload your resume, ensuring it highlights relevant skills and experiences tailored to the job description. Fill out the application form accurately, providing all requested information and supporting documents. After submission, expect a confirmation email and be prepared for potential follow-up communications. Track your application status through the portal to stay updated on your progress. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Ferguson NexisGrow.com does not charge any fees for job applications. Ferguson Founded in 1953 , Ferguson has grown to become a leader in the plumbing and building supplies industry, operating in over 1,400 locations worldwide . With its headquarters in Newport News, Virginia , the company serves a diverse customer base across residential and commercial sectors, showcasing its extensive global footprint. Ferguson specializes in a range of products, including its acclaimed Safe Step Walk-In Tub and various shower systems . These products are designed to meet the highest manufacturing standards, ensuring safety and comfort for users. The company's commitment to quality is evident in its extensive catalog of plumbing and building supplies. The company culture at Ferguson emphasizes employee development and customer service excellence. It has received high ratings on Glassdoor, reflecting its supportive work environment. Ferguson actively invests in training programs and initiatives that foster professional growth, making it a desirable workplace for many. Recently, Ferguson expanded its product line to include advanced safety features in its walk-in tubs, showcasing its dedication to innovation. This move aligns with the company's strategy to enhance customer care and meet evolving market demands, further solidifying its position in the industry. For freshers, starting a career at Ferguson offers a solid foundation in customer service and technical support. The company's reputation for industry leadership and commitment to employee development makes it an attractive launchpad for those looking to build a successful career in the non-tech sector. Company Details Industry Non-Tech Location Remote — India Connect With Us Careers Apply Now Website 🔗 ferguson.wd1.myworkdayjobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Service & Installation Technician at Ferguson? Eligibility Tap to expand + Answer Candidates with 2+ years. Relevant technical qualification and demonstrated shipping experience and 2+ years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Service, Technical Troubleshooting, Installation Techniques, Product Knowledge (Walk-In Tubs/Shower Systems), Problem Resolution. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: Not Disclosed. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Ferguson? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Service, Technical Troubleshooting, Installation Techniques, Product Knowledge (Walk-In Tubs/Shower Systems), Problem Resolution. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Service & Installation Technician interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Service, Technical Troubleshooting, Installation Techniques, Product Knowledge (Walk-In Tubs/Shower Systems), Problem Resolution, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Ferguson research, (5) Clear communication. ? What is the work culture like at Ferguson? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Remote — India Browse all Non-Tech jobs Latest Fresher jobs More jobs at Ferguson Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com