📋 Job Details at a Glance 📍 Location Gurugram, Haryana, India 🏢 Company EXL 👥 Experience 3-5 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry BPO 🛠 Key Skills Travel Voice Operations Corporate Travel Sabre Amadeus Galileo GDS Ticketing Fare Rules Exchanges & Refunds Escalation Handling Senior Executive – Travel Voice Operations at EXL — Full Details & How to Apply EXL is seeking a Senior Executive – Travel Voice Operations in Gurugram, Haryana, India , where your expertise in Sabre and Amadeus can directly enhance corporate travel solutions. This role is pivotal as the travel industry rebounds, presenting a unique chance to contribute to EXL 's service delivery in a growing market. The demand for Senior Executive – Travel Voice Operations jobs is surging as corporate travel is expected to grow significantly. This role is crucial for ensuring efficient travel operations, which directly impacts client satisfaction. As companies increasingly rely on BPO services for their travel needs, your skills will be essential in navigating this evolving landscape. EXL , founded in 1999 , boasts a workforce of over 30,000 employees globally and specializes in analytics and business process management. The company’s focus on innovation makes it an attractive employer for those looking to advance in the BPO sector. Joining EXL means becoming part of a culture that values growth and collaboration. We encourage 2023, 2024, 2025, 2026 graduates and Any Graduate with 3-5 years experience to apply. The salary for this position is Not Disclosed , but the potential for career advancement is significant, especially for those eager to excel in travel operations. In this role, you will gain hands-on experience with essential skills such as Travel Voice Operations , Corporate Travel , GDS , Ticketing , and Escalation Handling . This exposure will open doors to various career paths in travel management, equipping you with the tools needed for rapid progression in the industry. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Senior Executive – Travel Voice Operations at EXL is to enhance corporate travel experiences through effective management of ticketing and client interactions using advanced GDS tools. Manage travel voice operations by coordinating ticketing and fare rules using Sabre and Amadeus systems to ensure compliance with corporate policies. Utilize GDS tools to handle ticketing, exchanges , and refunds , ensuring adherence to established corporate travel guidelines. Collaborate with customer service and sales teams to streamline travel solutions for corporate clients, enhancing overall service delivery. Monitor performance metrics to enhance service delivery and client satisfaction in travel operations, focusing on key performance indicators. Take initiative in coaching junior team members to improve their skills in escalation handling and client interactions, fostering a culture of continuous improvement. Document processes and maintain communication logs to ensure transparency and accountability in operations, facilitating smoother workflows. Resolve client issues effectively, acting as the primary point of contact for escalated travel-related inquiries, ensuring timely resolutions. This role promotes an ownership culture, allowing you to directly impact client satisfaction and operational efficiency within the travel voice operations team. Required Skills & Technical Competencies The Senior Executive – Travel Voice Operations role demands a robust skill profile focused on travel voice operations and GDS technologies for effective client engagement. Technical Skills Travel Voice Operations — advanced — essential for managing client interactions and ensuring smooth travel processes, requiring 3-5 years of experience. Sabre — advanced — critical for ticketing and fare management, with daily use expected in this role. Amadeus — advanced — utilized for booking and managing travel itineraries, requiring proficiency for effective operations. Galileo — intermediate — familiarity with this GDS is beneficial for handling diverse travel requests. Team Coaching — advanced — important for developing junior staff, evaluated through performance reviews and team feedback. When showcasing these technical skills in your resume or interview, emphasize your hands-on experience with GDS tools and your ability to manage complex travel operations. Eligibility Criteria This role is designed for graduates with relevant experience in travel voice operations and a strong understanding of GDS technologies. Any graduate is eligible, as the role focuses more on skills and experience rather than specific degrees. Candidates from the 2023 to 2026 batches are encouraged to apply, providing fresh perspectives in travel operations. 3-5 years of experience is required, but freshers with relevant internships or projects may still be considered. No specific CGPA or percentage is mentioned, but a strong academic background can be an advantage. Experience in internships related to travel or customer service will be beneficial for applicants. Documentation & Portfolio Requirements Submit your resume in a clear format, including relevant experience, skills, and any internships related to travel operations or customer service. Pro tip: Highlight your proficiency in Sabre and Amadeus during your application to stand out as a strong candidate for this role. Salary for Senior Executive – Travel Voice Operations at EXL 💰 Compensation Not Disclosed The advertised compensation for the Senior Executive – Travel Voice Operations role at EXL is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Senior Executive – Travel Voice Operations Upskilling with the right resources significantly enhances your chances of selection for this specific role by aligning your skills with industry requirements. Recommended Courses & Resources Ticketing — Mastering ticketing processes is crucial for effective travel operations management. Escalation Handling — Learning escalation handling improves your ability to manage customer issues efficiently. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to mention relevant GDS experience — Ensure to highlight specific tools used. ❌ Using a generic resume template — Tailor your resume to reflect the skills and responsibilities listed. ❌ Neglecting to quantify achievements — Provide metrics where possible to demonstrate impact. ❌ Overlooking the importance of soft skills — Include examples of teamwork and communication. ❌ Not researching EXL 's recent developments — Show awareness of the company's growth and focus areas. ❌ Ignoring the application deadline — Ensure timely submission to avoid missing out. Before You Apply — Checklist ✅ Research EXL and its services to tailor your application effectively. ✅ Prepare a resume that highlights relevant experience and skills specific to travel operations. ✅ Gather any necessary documents, including transcripts and certificates. ✅ Complete the online application form thoroughly, ensuring all fields are filled out. ✅ Double-check your resume for errors and ensure it is formatted correctly. ✅ Submit your application before the deadline to ensure consideration. ✅ Set up a tracking system to monitor your application status. ✅ Prepare for potential interviews by reviewing common questions related to travel operations. Resume Tailoring & ATS Keywords for Senior Executive – Travel Voice Operations Optimizing your resume for ATS is crucial for ensuring it passes initial screenings and reaches hiring managers. ATS Keywords to Include Travel Voice Operations Corporate Travel Sabre Amadeus Galileo GDS Ticketing Fare Rules Exchanges & Refunds Escalation Handling Team Coaching Customer Service Resume Tips for This Role Highlight specific experience with GDS tools like Sabre and Amadeus to align with job requirements. Emphasize any customer service roles or internships that demonstrate relevant skills for this position. Include projects or internships related to travel operations to showcase practical experience. Optimize your resume for ATS by including keywords from the job description. Avoid generic statements; focus on quantifiable achievements and specific skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including irrelevant work experience that does not relate to travel operations or customer service. How to Apply for Senior Executive – Travel Voice Operations at EXL Apply Now — EXL Visit the application portal and create an account to start your application. Upload your resume, ensuring it is tailored to the job description. Fill out the application form accurately, paying attention to details. After submission, expect an email confirmation regarding your application status. Keep track of your application by checking the portal regularly for updates. Applications reviewed on a rolling basis — early submission recommended. Apply Now — EXL NexisGrow.com does not charge any fees for job applications. EXL EXL was founded in 1999 and is headquartered in New York City . With a global footprint, EXL employs over 30,000 professionals across various locations, including a significant presence in Gurugram, Haryana . This extensive workforce enables the company to deliver comprehensive solutions in the BPO sector. EXL specializes in data-driven solutions, particularly in analytics and business process management. Key platforms include Sabre , Amadeus , and Galileo , which are integral to its travel voice operations. The company also focuses on industries such as insurance and healthcare, providing tailored services to meet diverse client needs. Recognized for its positive workplace culture, EXL boasts a Glassdoor rating of 4.2 , reflecting high employee satisfaction. The company actively promotes engagement through various programs, earning accolades for its commitment to fostering a supportive environment for its workforce. Recently, EXL has expanded its service offerings in digital transformation, showcasing its dedication to innovation within the BPO sector. This strategic move aligns with industry trends and enhances its competitive edge, allowing the company to better serve its clients. For freshers entering the BPO industry, EXL offers a robust platform for career growth. With hands-on experience in travel operations and corporate client management, employees can develop essential skills in a supportive environment, paving the way for future success. Company Details Industry BPO Location Gurugram, Haryana, India Connect With Us Careers Apply Now Website 🔗 fa-ewjt-saasfaprod1.fa.ocs.oraclecloud.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Senior Executive – Travel Voice Operations at EXL? Eligibility Tap to expand + Answer Candidates with Any Graduate and 3-5 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Travel Voice Operations, Corporate Travel, Sabre, Amadeus, Galileo. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: Not Disclosed. Final offer depends on skills, experience, and interview performance. ? What is the interview process at EXL? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Travel Voice Operations, Corporate Travel, Sabre, Amadeus, Galileo. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Senior Executive – Travel Voice Operations interview? Preparation Tap to expand + Answer (1) Core concepts of Travel Voice Operations, Corporate Travel, Sabre, Amadeus, Galileo, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) EXL research, (5) Clear communication. ? What is the work culture like at EXL? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Gurugram Browse all Non-Tech jobs Latest Fresher jobs More jobs at EXL Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com