📋 Job Details at a Glance 📍 Location Gurugram, Haryana, India 🏢 Company EXL 👥 Experience 0-2 years 🎓 Qualification Bachelor’s or master’s degree 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹4–₹6 LPA 🏢 Industry Non-Tech 🛠 Key Skills Amadeus Sabre Galileo GDS travel bookings ticketing refunds fare calculation customer communication Associate – Business Analyst at EXL — Full Details & How to Apply EXL is seeking an Associate – Business Analyst in Gurugram, Haryana, India , offering freshers a chance to work with industry-leading tools like Amadeus and Sabre . This role is pivotal as the travel industry rebounds, creating a demand for skilled analysts to optimize bookings and enhance customer service. The importance of the Associate – Business Analyst role in the non-tech sector cannot be overstated. With the travel industry experiencing a resurgence, companies like EXL are looking for professionals who can streamline processes and improve customer interactions. This role is crucial in ensuring that travel bookings are handled efficiently, directly impacting customer satisfaction. EXL has an extensive global presence, employing over 31,000 professionals across 70 locations . Founded in 1999 , EXL has built a reputation for stability and growth, making it an attractive option for those entering the workforce. The company’s commitment to innovation in the travel sector further enhances its appeal. This position is ideal for 2022, 2023, 2024, 2025 graduates with a Bachelor’s or master’s degree and 0-2 years experience . The salary for this role ranges from ₹4–₹6 LPA , making it a competitive entry point into the industry. In this role, you will gain hands-on experience with essential skills such as Galileo , GDS , travel bookings, ticketing, refunds, and fare calculation. This experience will not only enhance your analytical abilities but also open doors to various career paths in travel analytics and customer service management. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Associate – Business Analyst at EXL is to enhance travel booking processes through data analysis and effective communication, ensuring optimal service delivery and client satisfaction. Analyze travel booking data using Amadeus to identify trends that improve service delivery and operational efficiency. Utilize Sabre for ticketing processes, ensuring compliance with industry standards and enhancing accuracy in transactions. Collaborate with the customer service team to enhance communication strategies and resolve client issues effectively. Monitor key performance metrics related to fare calculations and refunds to optimize operational efficiency and service quality. Document processes and create reports that inform management decisions, utilizing insights from Galileo and other GDS tools. Prepare detailed communication for clients regarding ticketing and refunds , ensuring clarity and accuracy in all interactions. Resolve customer inquiries related to travel bookings, leveraging GDS tools for effective and timely solutions. Ownership of these responsibilities directly impacts client satisfaction and operational success, fostering a culture of accountability and continuous improvement at EXL . Required Skills & Technical Competencies The role requires a strong skill profile in travel booking systems and customer communication to ensure effective analysis and service delivery. Technical Skills Amadeus — intermediate — essential for managing travel bookings and ensuring accurate fare calculations. Sabre — intermediate — practical application in ticketing processes, crucial for maintaining compliance and efficiency. Galileo — entry — used daily for booking management, requiring familiarity with its interface and functionalities. GDS — entry — knowledge of multiple systems enhances versatility in handling various travel scenarios. Customer communication — entry — evaluated through role-play scenarios to assess clarity and professionalism in client interactions. When showcasing these technical skills in your resume or interview, emphasize specific experiences and proficiency levels to demonstrate your capability in this role. Eligibility Criteria This role is designed for recent graduates eager to start their careers in the travel industry with a focus on analytical skills. Bachelor’s or master’s degree in any stream is accepted, emphasizing analytical skills. Eligible batches include 2022 , 2023 , 2024 , and 2025 , allowing recent graduates to apply. No prior experience is required, making this role ideal for freshers. A minimum academic performance of 60% is preferred to ensure a strong foundational knowledge. Internship experience in travel or analytics is advantageous, providing practical insights into the industry. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant skills, and any internship experiences related to travel or analytics. Pro tip: Highlight any hands-on experience with Amadeus , Sabre , or Galileo during your application to stand out. Salary for Associate – Business Analyst at EXL 💰 Compensation ₹4–₹6 LPA The advertised compensation for the Associate – Business Analyst role at EXL is ₹4–₹6 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Associate – Business Analyst Upskilling with the right resources significantly enhances your chances of selection for this specific role. Recommended Courses & Resources ticketing — Understanding ticketing systems is crucial for managing travel bookings effectively. customer communication — Strong communication skills are essential for interacting with clients and resolving issues. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — customize each application to highlight relevant skills for the travel industry. ❌ Neglecting to mention familiarity with GDS systems — ensure to include any relevant tools used in past experiences. ❌ Overlooking the importance of clear communication skills — practice articulating experiences in a concise manner. ❌ Submitting a generic cover letter — personalize it to reflect genuine interest in EXL and the specific role. ❌ Ignoring application deadlines — always check for urgency and submit applications promptly. ❌ Not preparing for potential role-specific interview questions — research common queries related to business analysis. Before You Apply — Checklist ✅ Research EXL ’s recent projects and news to tailor your application. ✅ Update your resume to include relevant skills and experiences. ✅ Prepare a cover letter that reflects your interest in the travel industry. ✅ Gather any necessary documents, such as transcripts or certifications. ✅ Practice common interview questions related to business analysis. ✅ Ensure your LinkedIn profile is up-to-date and reflects your resume. ✅ Follow the application link and complete all required fields accurately. ✅ Set reminders for follow-up after submitting your application. Resume Tailoring & ATS Keywords for Associate – Business Analyst Optimizing your resume for ATS is crucial for standing out in the application process for this role. ATS Keywords to Include Business Analyst Amadeus Sabre Galileo GDS travel bookings ticketing refunds fare calculation customer communication data analysis problem-solving Resume Tips for This Role Highlight relevant coursework or projects related to travel analytics or business analysis. Emphasize any experience with GDS systems or customer service roles to align with company needs. Include a portfolio showcasing analytical projects or internships relevant to the travel industry. Optimize for ATS by including specific keywords from the job description throughout your resume. Avoid including unrelated work experience that does not demonstrate relevant skills or competencies. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Do not include unrelated work experience that does not demonstrate relevant skills or competencies for this role. How to Apply for Associate – Business Analyst at EXL Apply Now — EXL Visit the application portal and create an account if you don't have one. Upload your resume in PDF format, ensuring it is tailored for the role. Fill out the application form, providing accurate and detailed information. After submission, expect a confirmation email regarding your application status. Track your application through the portal to stay updated on progress. Applications reviewed on a rolling basis — early submission recommended. Apply Now — EXL NexisGrow.com does not charge any fees for job applications. EXL EXL was founded in 1999 and is headquartered in New York . With a global workforce of over 31,000 professionals , the company has established a significant presence in Gurugram, Haryana , and other locations worldwide. This extensive footprint allows EXL to serve clients across various industries effectively. Specializing in business process management and analytics, EXL offers core services in the travel, insurance, and healthcare sectors. Notable platforms include Amadeus , Sabre , and Galileo , which facilitate travel bookings and ticketing. These technologies enable EXL to streamline operations and enhance customer experiences. The workplace culture at EXL has garnered recognition, including a 4.2 rating on Glassdoor , reflecting high employee satisfaction. The company invests in employee development through various programs, fostering a collaborative environment. Such accolades highlight EXL 's commitment to creating a supportive workplace. Recently, EXL expanded its analytics capabilities through strategic acquisitions, enhancing its service offerings in the travel sector. This growth initiative positions EXL to leverage advanced technologies and meet evolving market demands. Such developments underscore the company's focus on innovation and adaptability. For freshers, EXL serves as a strong career launchpad in the non-tech industry. The opportunity to learn from industry leaders and gain hands-on experience in areas like fare calculation and customer communication is invaluable. This foundation equips new professionals with essential skills for future success. Company Details Industry Non-Tech Location Gurugram, Haryana, India Connect With Us Careers Apply Now Website 🔗 fa-ewjt-saasfaprod1.fa.ocs.oraclecloud.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Associate – Business Analyst at EXL? Eligibility Tap to expand + Answer Candidates with Bachelor’s or master’s degree and 0-2 years experience are eligible. Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Amadeus, Sabre, Galileo, GDS, travel bookings. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹4–₹6 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at EXL? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Amadeus, Sabre, Galileo, GDS, travel bookings. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Associate – Business Analyst interview? Preparation Tap to expand + Answer (1) Core concepts of Amadeus, Sabre, Galileo, GDS, travel bookings, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) EXL research, (5) Clear communication. ? What is the work culture like at EXL? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Gurugram Browse all Non-Tech jobs More jobs at EXL Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com