📋 Job Details at a Glance 📍 Location Gurugram, Haryana, India 🏢 Company EXL 👥 Experience 0-2 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹3.5 – ₹6 LPA (varies based on GDS expertise and operational evaluation) 🏢 Industry Non-Tech 🛠 Key Skills Global Distribution Systems Travel Bookings Processing Refunds Pricing/Fares Routing Types Email-based Client Support Communication Analyst at EXL — Full Details & How to Apply Kickstart your career with EXL as an Analyst in Gurugram, Haryana, India , where your skills in travel bookings and client support will shine. This role offers a unique opportunity to grow in a fast-growing startup environment focused on excellence. The Analyst position is not just a job; it’s a critical role that enhances operational efficiency in the travel sector, especially as the industry rebounds post-pandemic. The demand for skilled Analysts in the non-tech sector is surging, making this an ideal time to enter the field. As the travel industry evolves, the need for professionals who can navigate Global Distribution Systems and manage travel bookings is paramount. This role is pivotal in ensuring customer satisfaction and operational success, directly impacting the company's reputation and growth. With EXL recruitment focusing on fresh talent, this is a prime opportunity for those looking to make their mark in a vital industry. What sets EXL apart as an employer is its unwavering commitment to employee growth and innovation. The company fosters a nurturing environment where Analysts can thrive and contribute meaningfully. With a structured pathway for development, you will have access to mentorship and resources that facilitate rapid career advancement. The company values its employees, ensuring that your contributions are recognized and rewarded, making it a desirable workplace for aspiring professionals. This position is ideal for both freshers and candidates with up to 2 years of experience . If you hold a B.Tech or MCA degree and belong to the 2023, 2024, 2025, or 2026 batches, you are encouraged to apply. EXL seeks individuals who are eager to learn and grow within the organization, making this an excellent entry point into the travel industry. As an Analyst , you will gain invaluable skills such as process coordination , client relationship management , and reporting and communication workflows . These competencies will not only enhance your professional profile but also prepare you for future roles in the industry. The hands-on experience you will acquire will be instrumental in shaping your career trajectory and equipping you with the tools necessary for success. NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting, ensuring you have the most accurate and up-to-date information to apply online and take the first step toward a rewarding career with EXL . Job Role & Responsibilities The role of an Analyst at EXL is pivotal in enhancing the travel booking experience for clients. By analyzing data and optimizing processes, you will contribute significantly to operational efficiency and customer satisfaction. Analyze travel bookings to identify trends and optimize processes, ensuring enhanced customer satisfaction and operational efficiency. Utilize Global Distribution Systems (GDS) to manage pricing, fares, and routing types effectively, ensuring accurate travel arrangements. Collaborate with cross-functional teams to streamline operations and improve service delivery, enhancing the overall client experience. Monitor and report on key performance metrics to identify trends and areas for improvement, contributing to data-driven decision-making. Engage in continuous learning and take ownership of projects that enhance your skills and contribute to team objectives. Prepare detailed documentation and reports for internal stakeholders, ensuring transparency and effective communication across teams. Proactively identify and resolve client issues related to bookings and refunds, showcasing your problem-solving skills and innovation. Assist in training new team members on processes and tools, fostering a collaborative team environment. This role embodies a culture of ownership, where your contributions directly impact client satisfaction and operational success at EXL . Required Skills & Technical Competencies The ideal candidate for the Analyst position at EXL should possess a diverse skill set that combines technical competencies with strong interpersonal abilities. This blend is essential for effectively managing travel bookings and enhancing client interactions. Technical Skills Global Distribution Systems (GDS) — crucial for managing travel bookings and ensuring accuracy in pricing and routing. Travel Booking Tools — familiarity with various platforms enhances your ability to perform efficiently in this role. Email-based Client Support — essential for clear communication and resolving customer inquiries effectively. Data Analysis — intermediate skills required to interpret metrics and contribute to operational improvements. Refund Processing Systems — knowledge in this area will aid in efficiently managing client refunds. Soft Skills & Professional Competencies Effective Communication — necessary for engaging with clients and internal teams to ensure clarity and understanding. Proactive Problem-solving — ability to identify issues and implement solutions promptly. Time Management — essential for prioritizing tasks and meeting deadlines in a fast-paced environment. Team Collaboration — working well with others to achieve common goals and improve service delivery. Good to Have (Bonus) Certifications in Travel Management — demonstrate your commitment to the field and enhance your application. Customer Service Experience — prior experience in client-facing roles will be advantageous. Knowledge of Pricing Strategies — understanding pricing models can contribute to better decision-making. To effectively showcase these skills in your resume or interview, focus on specific examples that demonstrate your experience with GDS , client support, and data analysis. Highlight any relevant projects or internships that align with the responsibilities of the Analyst role at EXL . Eligibility Criteria This role is designed for individuals who are eager to start their careers in the travel and operations sector. The Analyst position at EXL welcomes fresh graduates and early career professionals. Candidates must hold a degree in any field, providing flexibility for diverse educational backgrounds. Eligible batches include 2023, 2024, 2025, and 2026 graduates, targeting fresh talent. A minimum CGPA of 6.0 is preferred, reflecting a solid academic foundation. This role is open to both freshers and candidates with 0 to 2 years of experience . Relevant certifications in travel management or customer service will strengthen your application. Prior internship or hands-on project experience is a strong advantage. Documentation & Portfolio Requirements Prepare a well-structured resume highlighting your relevant skills and experiences. Include any certifications and consider creating a portfolio showcasing your projects or internships related to travel management or customer service. Pro Tip: Tailor your application to emphasize your experience with Global Distribution Systems and client support to improve your chances of success in securing the Analyst role at EXL . Salary & Benefits 💰 Compensation ₹3.5 – ₹6 LPA (varies based on GDS expertise and operational evaluation) The compensation philosophy at EXL for the Analyst position is designed to attract and retain top talent in the industry. With a salary range of ₹3.5 – ₹6 LPA , the company ensures competitive compensation based on GDS expertise and operational evaluation, making it an appealing choice for both freshers and candidates with up to 2 years of experience . What Your CTC Could Include Health Insurance — comprehensive coverage for employee and family worth ₹5 lakh annually Flexible Work Hours — allowing for a better work-life balance Performance Bonuses — rewarding exceptional contributions to the team Transportation Allowance — assisting with daily commuting costs Meal Benefits — subsidized meals to promote employee well-being Additional Perks & Benefits Annual Learning Budget — up to ₹25,000 per year for certifications, courses, and conferences Mentorship Programs — pairing with experienced professionals for career guidance Hybrid Work Options — flexibility to work from home or the office Employee Wellness Programs — initiatives focused on mental and physical health Internal Mobility Opportunities — pathways for career advancement within the company Career Progression & Salary Growth At EXL , career progression is supported through clear promotion timelines and annual performance appraisals. Employees can expect raises of approximately 10-15% annually, depending on performance and company growth, ensuring that your hard work translates into tangible rewards. NexisGrow.com tip: When negotiating your salary, emphasize your GDS expertise and any relevant internships or projects that demonstrate your value to EXL . Selection Process The hiring philosophy at EXL focuses on finding candidates who not only possess the necessary skills for the Analyst role but also align with the company’s values and culture. The selection process is designed to evaluate both technical and interpersonal skills. 1 Round 1: Initial Screening — assessment of applications to gauge qualifications and fit for the Analyst role. 2 Round 2: Technical Interview — focused on GDS knowledge and problem-solving skills relevant to travel bookings. 3 Round 3: Behavioral Interview — evaluating cultural fit and communication skills , with an emphasis on teamwork. 4 Final Stage: Offer Presentation — includes a background check to confirm candidate credentials and fit for EXL . What Each Round Tests Round 1 assesses your qualifications and overall fit for the Analyst position. Round 2 dives deeper into your technical abilities, particularly your understanding of GDS systems . Finally, Round 3 evaluates your interpersonal skills and how well you would integrate into the team. Timeline & Expectations The entire selection process typically takes 4-6 weeks from application submission to final offer. Candidates can expect timely communication from EXL regarding their application status and next steps. Interview Prep Tip: Familiarize yourself with common GDS scenarios and practice articulating your thought process during problem-solving. How to Apply for Analyst at EXL Apply Now — EXL Create Your Profile — visit the application portal and set up your profile. Upload Your Resume — ensure it highlights relevant skills and experiences for the Analyst role. Fill in the Application Form — provide accurate information and tailor your responses to the job description. Track Your Application — monitor your application status through the portal for updates. Prepare for Interviews — review common questions and practice your responses. Resume & Profile Tips for This Role Highlight GDS Experience — detail any relevant projects or internships. Showcase Problem-Solving Skills — provide examples of challenges you've overcome. Emphasize Communication Skills — mention experiences that demonstrate your ability to work in teams. Include Relevant Certifications — any additional training related to the role can set you apart. Be mindful of the application deadline; applying early can significantly increase your chances of securing an interview. Apply Now — Official Link NexisGrow.com does not charge any fees for job applications. Frequently Asked Questions Interview · Role · Salary · Growth ? What are the eligibility criteria for the Analyst role at EXL? Eligibility Tap to expand + Answer Candidates must hold any graduate degree, with eligibility for batches 2023-2026. Freshers and those with up to 2 years of experience are welcome. ? What is the interview process for Analyst at EXL? Interview Tap to expand + Answer The interview process includes an initial screening, a technical interview focused on GDS, and a behavioral interview to assess fit. ? What skills and tools will I need for this role? Skills Tap to expand + Answer Proficiency in GDS, email-based client support, and strong communication skills are essential for success in this Analyst position. ? What is the salary and compensation for this role? Salary Tap to expand + Answer The salary ranges from ₹3.5 to ₹6 LPA, with potential for performance bonuses and growth based on expertise. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is primarily onsite in Gurugram, with potential for hybrid arrangements depending on company policy. ? What is the career growth path after joining EXL as an Analyst? Growth Tap to expand + Answer Expect a clear growth roadmap with opportunities for promotions and internal mobility within 6-12 months. ? How should I prepare for the Analyst interview at EXL? Preparation Tap to expand + Answer Focus on GDS knowledge, client support scenarios, and practice behavioral interview questions to demonstrate your fit. ? How do I apply and what documents are needed? Application Tap to expand + Answer Apply through the provided link, ensuring your resume highlights relevant skills and experiences for the Analyst role. ? Is there a probation period and what does it involve? Probation Tap to expand + Answer Typically, there is a probation period of 3-6 months focusing on performance evaluation and integration into the team. ? What is the work culture like at EXL? Culture Tap to expand + Answer EXL fosters a collaborative and inclusive culture, emphasizing continuous learning, teamwork, and employee well-being. Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com