📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company EVERSANA 👥 Experience 2-4 years 🎓 Qualification Bachelor’s degree 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹4–7 LPA 🏢 Industry Healthcare 🛠 Key Skills US Voice Process US Healthcare Insurance Billing Claims Medical Terminology CRM EPIC Athena HIPAA Sr Analyst – US Voice Process at EVERSANA — Full Details & How to Apply EVERSANA is seeking a Sr Analyst – US Voice Process in Pune, Maharashtra, India , where you can leverage your expertise in US healthcare to contribute meaningfully. This role is pivotal as the healthcare industry increasingly relies on skilled analysts to manage US voice processes, ensuring the highest standards of patient care and customer satisfaction. The demand for proficient analysts in the US voice process is surging, particularly as healthcare organizations strive to enhance their service delivery. This Sr Analyst – US Voice Process role at EVERSANA is crucial for the company’s expansion, as it directly addresses the growing need for accurate resolution of healthcare and insurance-related queries, thereby improving patient outcomes. EVERSANA has rapidly grown to over 1,000 employees since its inception in 2018 . The company specializes in providing integrated solutions that enhance patient care, making it an ideal workplace for those looking to advance their careers in healthcare. With a culture that promotes innovation and collaboration, EVERSANA is dedicated to fostering professional growth. This position is open to 2023, 2024, 2025, 2026 graduates with a Bachelor’s degree and 2-4 years experience . The salary for this role ranges from ₹4–7 LPA , making it an attractive option for those entering the field of healthcare analytics. As a Sr Analyst – US Voice Process , you will gain hands-on experience with essential skills such as US Voice Process , US Healthcare , Insurance , Billing , Claims , Medical Terminology , and tools like CRM , EPIC , and Athena . This role not only enhances your technical expertise but also opens doors for career advancement within a leading healthcare solutions provider. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Sr Analyst – US Voice Process at EVERSANA is to deliver exceptional healthcare support by resolving customer inquiries efficiently and accurately, utilizing specialized tools and knowledge. Handle US customer calls to resolve healthcare-related queries using CRM tools, ensuring high-quality customer support and satisfaction. Utilize EPIC and Athena for managing patient data and processing insurance claims, streamlining the resolution process effectively. Collaborate with cross-functional teams, including billing and claims departments, to ensure seamless service delivery and accurate information exchange. Monitor and report on key performance metrics, aiming for a customer satisfaction score above 90% to enhance service quality. Take ownership of complex customer issues, demonstrating initiative in finding effective solutions to enhance client experiences. Document all customer interactions accurately in the CRM system, maintaining compliance with HIPAA regulations for patient confidentiality. Engage in problem-solving during client interactions, ensuring timely and effective resolutions to inquiries while maintaining professionalism. At EVERSANA , we foster an ownership culture where each analyst directly impacts customer satisfaction and operational efficiency through proactive engagement and problem-solving. Required Skills & Technical Competencies The ideal candidate for the Sr Analyst – US Voice Process role must possess a robust skill profile tailored to the healthcare industry and customer service excellence. Technical Skills US Voice Process — advanced — Essential for effective communication with US clients, ensuring clarity and professionalism in all interactions. US Healthcare — intermediate — Crucial for navigating complex insurance and billing inquiries, providing accurate information to clients. Insurance — intermediate — Necessary for understanding and resolving client queries related to insurance claims and coverage. Billing — intermediate — Important for managing billing inquiries and ensuring accurate processing of customer accounts. Claims — intermediate — Required for handling and resolving claims-related issues efficiently, utilizing industry knowledge. Medical Terminology — intermediate — Vital for accurately discussing patient care and insurance claims with clients, ensuring effective communication. CRM — advanced — Used for documenting interactions and managing customer relationships, ensuring compliance and service quality. EPIC — intermediate — Utilized for managing patient data and streamlining the claims process, enhancing operational efficiency. Athena — intermediate — Important for processing insurance claims and managing patient information accurately. HIPAA — advanced — Critical for ensuring compliance in handling sensitive patient information and maintaining confidentiality. When showcasing these technical skills in your resume or interview, emphasize your direct experience with each tool and how it contributed to successful outcomes in previous roles. Eligibility Criteria This role is designed for candidates who are eager to enter the healthcare industry with a strong educational background and relevant experience. A Bachelor’s degree in any discipline is required, with a preference for healthcare-related fields. Eligible batches include 2023 to 2026 , allowing fresh graduates to apply and gain valuable industry experience. 2-4 years of experience in US healthcare , insurance, or billing is preferred, but freshers are encouraged to apply. An academic performance of 60% or above is preferred, ensuring a strong foundational knowledge base. Relevant internships or projects in healthcare or customer service will enhance your application for this role. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant experience, and any internships or projects related to healthcare or customer service. Pro tip: Highlight specific examples of how you utilized your skills in previous roles or projects to demonstrate your readiness for the Sr Analyst – US Voice Process position. Salary for Sr Analyst – US Voice Process at EVERSANA 💰 Compensation ₹4–7 LPA The advertised compensation for the Sr Analyst – US Voice Process role at EVERSANA is ₹4–7 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Sr Analyst – US Voice Process Upskilling with the right resources significantly improves your selection odds for the Sr Analyst – US Voice Process role, ensuring you meet the specific requirements of the position. Recommended Courses & Resources CRM — Understanding CRM systems is crucial for managing customer interactions effectively in the US voice process. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume — Highlight relevant skills for the US Voice Process role. ❌ Neglecting to include specific examples — Provide details of your customer service experience. ❌ Overlooking medical terminology knowledge — Ensure you demonstrate familiarity with medical terms. ❌ Submitting a generic cover letter — Address the specific role and company in your application. ❌ Not preparing for HIPAA compliance questions — Be ready to discuss HIPAA during interviews. ❌ Ignoring the application deadline — Keep track of submission dates to avoid missing out. Before You Apply — Checklist ✅ Research EVERSANA 's services and recent news to tailor your application. ✅ Update your resume to reflect relevant skills and experiences for the role. ✅ Prepare a cover letter that specifically addresses the job requirements. ✅ Gather any necessary documents, such as transcripts or certifications. ✅ Ensure your LinkedIn profile is up-to-date and reflects your application. ✅ Practice common interview questions related to customer service and healthcare. ✅ Double-check the application portal for submission guidelines. ✅ Set a reminder for follow-up after submitting your application. Resume Tailoring & ATS Keywords for Sr Analyst – US Voice Process Optimizing your resume for ATS is crucial for the Sr Analyst – US Voice Process role, as it ensures your application is seen by hiring managers. ATS Keywords to Include US Voice Process US Healthcare Insurance Billing Claims Medical Terminology CRM EPIC Athena HIPAA Customer Support Problem-Solving Resume Tips for This Role Highlight your experience in US healthcare or customer service to align with the role's requirements. Emphasize any relevant coursework or projects that demonstrate your understanding of medical terminology. Include internships or volunteer work in healthcare settings to showcase practical experience. Optimize your resume for ATS by incorporating keywords from the job description. Avoid including unrelated work experience that does not demonstrate your suitability for this role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Do not include unrelated work experience that does not demonstrate your suitability for the Sr Analyst – US Voice Process role. How to Apply for Sr Analyst – US Voice Process at EVERSANA Apply Now — EVERSANA Visit the application portal and create an account if you don't have one. Upload your resume, ensuring it is tailored to the job description. Fill out the application form accurately, providing all required information. After submission, expect a confirmation email regarding your application status. Track your application status through the portal for updates. Applications reviewed on a rolling basis — early submission recommended. Apply Now — EVERSANA NexisGrow.com does not charge any fees for job applications. EVERSANA EVERSANA was founded in 2018 and has quickly established a significant global presence, with its headquarters located in Chicago and operations spanning across multiple countries, including Pune, Maharashtra, India . The company has expanded its workforce to over 1,500 employees , reflecting its rapid growth in the healthcare sector. Specializing in comprehensive healthcare solutions, EVERSANA offers a range of services including patient services , market access , and commercial services specifically designed for the pharmaceutical industry. Their innovative platforms, such as EVERSANA Engage and EVERSANA Insights , are pivotal in enhancing patient engagement and data analytics. The company culture at EVERSANA is recognized for its supportive environment, earning an impressive employee satisfaction score of 4.2 on Glassdoor . The organization emphasizes professional growth through various employee programs, including mentorship initiatives and continuous training, fostering a culture of development and collaboration. Recently, EVERSANA secured $100 million in funding to bolster its technology offerings, showcasing its commitment to innovation in healthcare solutions. This funding will enable the company to expand its technological capabilities, enhancing services like claims processing and billing solutions for clients in the healthcare sector. For freshers entering the healthcare industry, EVERSANA serves as a robust launchpad. With access to comprehensive training programs and mentorship opportunities, new employees can develop essential skills in areas such as US healthcare , medical terminology , and CRM technologies , positioning them for successful careers in a growing field. Company Details Industry Healthcare Location Pune, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 jobs.smartrecruiters.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Sr Analyst – US Voice Process at EVERSANA? Eligibility Tap to expand + Answer Candidates with Bachelor’s degree and 2-4 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: US Voice Process, US Healthcare, Insurance, Billing, Claims. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹4–7 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at EVERSANA? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: US Voice Process, US Healthcare, Insurance, Billing, Claims. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Sr Analyst – US Voice Process interview? Preparation Tap to expand + Answer (1) Core concepts of US Voice Process, US Healthcare, Insurance, Billing, Claims, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) EVERSANA research, (5) Clear communication. ? What is the work culture like at EVERSANA? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Non-Tech jobs Latest Fresher jobs More jobs at EVERSANA Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com