📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company Etraveli Group 👥 Experience 2+ years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹6–10 LPA* 🏢 Industry BPO 🛠 Key Skills Team Management Customer Service Excellence Performance Metrics Analysis Conflict Resolution BPO Operations Knowledge Team Lead – First Line at Etraveli Group — Full Details & How to Apply Etraveli Group is seeking a Team Lead – First Line in Pune, Maharashtra, India , where you can leverage your 2+ years of BPO experience to drive customer service excellence. This role offers a competitive salary and the chance to lead a team in a growing industry. The Team Lead – First Line role is crucial in the BPO sector, especially as the industry continues to evolve and expand. With the increasing demand for effective customer interactions, this position plays a vital role in enhancing customer satisfaction and operational efficiency, ensuring that Etraveli Group maintains its competitive edge. What sets Etraveli Group apart is its commitment to innovation in travel technology solutions. Founded in 2000 , the company has grown to employ over 1,000 professionals globally, fostering a culture that values teamwork and excellence. This environment not only supports your growth but also aligns with the company's mission to deliver exceptional service. We encourage 2023, 2024, 2025, 2026 graduates and Any Graduate with 2+ years experience to consider this opportunity. The salary range for this position is ₹6–10 LPA* , making it an attractive option for those looking to advance their careers in the BPO industry. In this role, you will develop essential skills such as Team Management , Customer Service Excellence , Performance Metrics Analysis , and Conflict Resolution . These competencies are highly sought after in the BPO sector and can open doors to advanced leadership positions, enhancing your career trajectory significantly. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Team Lead – First Line at Etraveli Group is responsible for guiding a team of customer service agents to achieve exceptional performance and uphold service level agreements through effective management and analysis. Lead a team of customer service agents, utilizing performance metrics to ensure adherence to service level agreements and high-quality service delivery. Employ conflict resolution techniques to effectively address customer complaints, thereby enhancing overall customer satisfaction and loyalty. Collaborate with training and quality assurance teams to implement best practices in BPO operations , ensuring consistent service excellence. Analyze team performance metrics weekly to identify improvement areas and develop actionable strategies for enhanced productivity. Take ownership of team projects aimed at improving operational efficiency and customer experience, directly impacting service outcomes. Document team processes and outcomes, providing regular reports to senior management on performance metrics and team achievements. Resolve client issues by employing problem-solving skills and maintaining a customer-centric approach to service delivery. This role fosters an ownership culture, allowing you to make a direct impact on team performance and customer satisfaction at Etraveli Group . Required Skills & Technical Competencies The ideal candidate for the Team Lead – First Line position must possess a robust skill profile focused on team management and customer service excellence. Technical Skills Team Management — intermediate — Essential for overseeing a team of customer service agents and ensuring high performance through effective leadership. Customer Service Excellence — advanced — Critical for maintaining Etraveli's reputation in the travel industry by delivering exceptional service. Performance Metrics Analysis — intermediate — Used to track team performance and implement improvements based on data-driven insights. Conflict Resolution — intermediate — Necessary for addressing and resolving customer complaints effectively, enhancing overall satisfaction. BPO Operations Knowledge — intermediate — Foundational for understanding the dynamics of the BPO industry and operational best practices. When showcasing these technical skills in your resume or interview, emphasize specific examples of how you have applied them in previous roles. Eligibility Criteria This role is designed for graduates who are eager to lead teams in a customer service environment within the BPO sector. Any graduate is eligible, with a preference for those in Hospitality, Travel, Tourism, or Business. Batches from 2023 to 2026 can apply, providing freshers with ample opportunities. At least 2 years of experience in a contact center is required for competitive edge in team management. A minimum academic performance of 50% is expected to ensure a solid educational foundation. Internships or relevant projects in BPO or customer service can enhance your application. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, work experience, and any relevant projects or internships. Pro tip: Highlight specific achievements in team management and customer service metrics to stand out in your application for this role. Salary for Team Lead – First Line at Etraveli Group 💰 Compensation ₹6–10 LPA* The advertised compensation for the Team Lead – First Line role at Etraveli Group is ₹6–10 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Team Lead – First Line Upskilling with the right resources significantly enhances your chances of selection for the Team Lead – First Line position by aligning your skills with the company's expectations. Recommended Courses & Resources Customer Service Excellence — This course sharpens your customer service skills, crucial for leading a team in a BPO environment. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Neglecting to quantify achievements in previous roles — Always include metrics to demonstrate impact. ❌ Using a generic resume — Tailor your application to highlight skills relevant to Etraveli's needs. ❌ Failing to research the company — Understanding Etraveli's services can enhance your interview performance. ❌ Overlooking the importance of soft skills — Emphasize your communication and conflict resolution abilities. ❌ Submitting applications without proofreading — Ensure your resume is free of errors to make a strong impression. ❌ Not preparing for behavioral interview questions — Practice responses that reflect your leadership experiences. Before You Apply — Checklist ✅ Research Etraveli Group and understand its services before applying. ✅ Tailor your resume to highlight relevant experience and skills for the Team Lead role. ✅ Prepare a cover letter that expresses your interest in the BPO industry and Etraveli's mission. ✅ Ensure your LinkedIn profile is updated and aligns with your resume. ✅ Gather references who can speak to your team management and customer service skills. ✅ Review the job description thoroughly to ensure you meet all requirements. ✅ Prepare for potential interview questions related to team dynamics and customer service scenarios. ✅ Follow up on your application status after submission to express continued interest. Resume Tailoring & ATS Keywords for Team Lead – First Line Optimizing your resume for ATS is crucial for the Team Lead – First Line role, as it ensures your application is seen by hiring managers. ATS Keywords to Include Team Management Customer Service Excellence Performance Metrics Analysis Conflict Resolution BPO Operations Knowledge Leadership Onsite Operations Team Performance Customer Satisfaction Operational Efficiency Training and Development Problem Solving Resume Tips for This Role Highlight your experience in team management and any specific metrics you've improved in previous roles. Emphasize customer service achievements, particularly in a BPO context, to align with Etraveli's focus. Include relevant projects or internships that showcase your skills in conflict resolution and performance analysis. Optimize your resume for ATS by using keywords from the job description, particularly around team leadership. Avoid including irrelevant work experience that does not relate to customer service or team management. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including generic skills that do not directly relate to the role, as they dilute your application. How to Apply for Team Lead – First Line at Etraveli Group Apply Now — Etraveli Group Visit the application portal and create an account to start your application. Upload a tailored resume that highlights your relevant experience and skills. Fill out the application form carefully, ensuring all information is accurate. After submission, expect a confirmation email regarding your application status. Track your application through the portal to stay updated on the hiring process. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Etraveli Group NexisGrow.com does not charge any fees for job applications. Etraveli Group Etraveli Group was founded in 2000 and has since expanded its operations to serve millions of customers worldwide. With its headquarters located in Sweden , the company has established a significant presence in Pune, Maharashtra, India , employing over 1,500 professionals in the region. This growth reflects its commitment to becoming a leader in the travel technology sector. The core offerings of Etraveli Group include innovative platforms such as TripStack and Travelstart , which provide comprehensive online booking solutions. Additionally, the company leverages advanced customer service technologies to enhance user experience. These products are designed to streamline travel planning and booking processes for both consumers and businesses. Etraveli Group has cultivated a supportive work culture, as evidenced by its positive reviews on Glassdoor. The company emphasizes employee development through various training programs and mentorship opportunities. In 2022 , Etraveli Group was recognized for its outstanding workplace culture, receiving accolades for employee satisfaction and engagement. Recently, Etraveli Group expanded its operations in India , reflecting its strategic growth initiatives. This expansion includes significant investments in technology to enhance its service offerings. The company also secured funding to further develop its innovative travel solutions, positioning itself for future growth in the competitive travel industry. For freshers entering the BPO industry, Etraveli Group offers a robust career launchpad. The company provides extensive training and mentorship programs, enabling new employees to develop essential skills in customer service excellence and performance metrics analysis. This supportive environment fosters professional growth and prepares individuals for long-term success in the BPO sector. Company Details Industry BPO Location Pune, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 etraveligroup.teamtailor.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Team Lead – First Line at Etraveli Group? Eligibility Tap to expand + Answer Candidates with Any Graduate and 2+ years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Team Management, Customer Service Excellence, Performance Metrics Analysis, Conflict Resolution, BPO Operations Knowledge. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹6–10 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Etraveli Group? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Team Management, Customer Service Excellence, Performance Metrics Analysis, Conflict Resolution, BPO Operations Knowledge. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Team Lead – First Line interview? Preparation Tap to expand + Answer (1) Core concepts of Team Management, Customer Service Excellence, Performance Metrics Analysis, Conflict Resolution, BPO Operations Knowledge, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Etraveli Group research, (5) Clear communication. ? What is the work culture like at Etraveli Group? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Non-Tech jobs Latest Fresher jobs More jobs at Etraveli Group Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com