📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company Entrata 👥 Experience 1–3 years 🎓 Qualification High School Diploma, Higher Secondary, or Bachelor's degree in any discipline 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹3.5–₹6.5 LPA 🏢 Industry BPO 🛠 Key Skills Zendesk MS Office Google Workspace CRM Platforms Agency Support Representative at Entrata — Full Details & How to Apply Entrata is seeking an Agency Support Representative in Pune, Maharashtra, India , where you can leverage tools like Zendesk to enhance client support and documentation processes. This role is pivotal in ensuring client satisfaction through accurate insurance document processing and timely resolution of inquiries. The BPO industry is rapidly evolving, with a growing demand for skilled support representatives. This makes the Agency Support Representative role at Entrata crucial for operational success, as companies increasingly rely on effective client support to maintain competitive advantage. Entrata , founded in 2003 , has over 1,000 employees and is recognized for its innovative property management software solutions. This commitment to technology and customer service positions Entrata as a leader in the BPO sector, making it an ideal employer for those looking to grow in their careers. We encourage 2021, 2022, 2023, 2024, 2025 graduates with a High School Diploma, Higher Secondary, or Bachelor's degree in any discipline to apply. Candidates with 1–3 years experience can expect a competitive salary ranging from ₹3.5–₹6.5 LPA , making this an attractive opportunity in the Pune, Maharashtra, India jobs market. In this role, you will gain hands-on experience with industry-standard tools like Zendesk , MS Office , Google Workspace , and various CRM platforms . This exposure not only enhances your skill set but also opens doors for career advancement in customer support and operations. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Agency Support Representative at Entrata plays a crucial role in ensuring compliance and accuracy in document processing, directly impacting client satisfaction and operational efficiency. Review and validate insurance policies using Zendesk to ensure compliance with industry standards and enhance client trust. Process policy updates and cancellations accurately within the internal CRM system to maintain database integrity and support operational workflows. Collaborate with the compliance and operations teams to ensure seamless back-office operations, leveraging Google Workspace for effective communication. Maintain a 98% accuracy rate in document processing and verification to meet company performance metrics and uphold quality standards. Take initiative in resolving client inquiries, ensuring timely responses to support tickets managed through Zendesk . Document all client interactions and resolutions in Zendesk for future reference and compliance audits, enhancing operational transparency. Resolve client issues efficiently, leveraging Google Workspace tools for effective communication and collaboration with team members. This role fosters an ownership culture where each representative's contributions directly impact client satisfaction and operational success at Entrata . Required Skills & Technical Competencies The ideal candidate for the Agency Support Representative position must possess a strong technical skill set to effectively manage client interactions and document processing. Technical Skills Zendesk — intermediate — essential for managing client support tickets and inquiries, requiring proficiency in ticket resolution processes. MS Office (Excel, Word) — intermediate — used for data analysis and documentation, with a focus on Excel for maintaining databases. Google Workspace — intermediate — utilized daily for collaboration and communication, essential for remote and hybrid work environments. CRM Platforms — intermediate — familiarity with CRM systems is crucial for processing policy updates and maintaining client records. When showcasing these technical skills in your resume or interview, emphasize specific experiences and metrics that demonstrate your proficiency and impact in previous roles. Eligibility Criteria This role is designed for candidates who are eager to start their careers in the BPO industry and possess the necessary educational background. Candidates must hold a High School Diploma , Higher Secondary , or Bachelor's degree in any discipline. Eligible batches include 2021 to 2025 , allowing fresh graduates to apply and gain immediate industry experience. 1-3 years of experience in document processing or back-office operations is preferred, but freshers are also encouraged to apply. Academic performance should ideally be above 50% to demonstrate commitment and capability in the role. Internships or projects related to customer support or document management will be advantageous. Documentation & Portfolio Requirements Submit your resume in PDF format, including your educational qualifications, relevant experience, and any internships or projects related to customer support. Pro tip: Highlight any specific metrics or achievements from previous roles to strengthen your application for the Agency Support Representative position. Salary for Agency Support Representative at Entrata 💰 Compensation ₹3.5–₹6.5 LPA The advertised compensation for the Agency Support Representative role at Entrata is ₹3.5–₹6.5 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Agency Support Representative Upskilling with the right resources significantly improves your selection odds for the Agency Support Representative role at Entrata . Recommended Courses & Resources Zendesk — Mastering Zendesk is crucial for managing client inquiries effectively. MS Office — Proficiency in MS Office enhances your documentation and reporting skills. CRM Platforms — Understanding CRM platforms is vital for maintaining database integrity. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills for the BPO sector. ❌ Neglecting to mention specific tools — Include Zendesk or CRM experience to stand out. ❌ Overlooking communication skills — Clearly demonstrate your verbal and written abilities. ❌ Not providing quantifiable achievements — Use metrics to showcase your impact in previous roles. ❌ Submitting a generic cover letter — Address the specific role at Entrata in your application. ❌ Ignoring the application deadline — Always check for urgency to avoid missed opportunities. Before You Apply — Checklist ✅ Research Entrata's services and culture to tailor your application effectively. ✅ Update your resume to reflect relevant skills and experiences for the Agency Support Representative role. ✅ Prepare a cover letter that specifically addresses why you want to work at Entrata. ✅ Gather any necessary documents, such as transcripts or certificates, for the application. ✅ Ensure your LinkedIn profile is up-to-date and reflects your resume. ✅ Practice common interview questions related to customer support and document processing. ✅ Double-check the application for any errors before submission. ✅ Set reminders for follow-up on your application status after submission. Resume Tailoring & ATS Keywords for Agency Support Representative Optimizing your resume for ATS is crucial for increasing visibility and chances of selection for the Agency Support Representative role. ATS Keywords to Include Agency Support Representative Zendesk Document Verification Client Inquiries Back-office Operations Database Integrity Policy Processing MS Office Google Workspace Detail Orientation Insurance Support Compliance Guidelines Resume Tips for This Role Highlight experience with Zendesk or similar tools, as this is crucial for the role. Emphasize any customer service or support roles to align with Entrata's focus on client satisfaction. Include relevant projects or internships that demonstrate your skills in document processing or data management. Optimize your resume for ATS by using keywords from the job description to ensure visibility. Avoid including unrelated work experience that does not showcase your suitability for this role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including generic skills that do not relate to the Agency Support Representative role. How to Apply for Agency Support Representative at Entrata Apply Now — Entrata Visit the Entrata job portal and locate the Agency Support Representative position. Upload your resume, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, providing all requested information. After submission, expect to receive a confirmation email regarding your application status. Use the application tracking feature on the portal to monitor your application progress. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Entrata NexisGrow.com does not charge any fees for job applications. Entrata Entrata was founded in 2003 and is headquartered in Lehi, Utah . With a significant presence in Pune, Maharashtra, India , the company has grown to serve over 20,000 properties globally. This extensive footprint highlights Entrata's commitment to providing innovative solutions in the property management sector. Specializing in comprehensive property management software, Entrata offers a suite of products including marketing , leasing , and resident services . Their flagship platform integrates various functionalities, allowing property managers to streamline operations effectively. This focus on technology positions Entrata as a leader in the property management software industry. Entrata has received numerous accolades for its workplace culture, including a Glassdoor rating of 4.5 . This rating reflects high levels of employee satisfaction and engagement. The company actively promotes employee development through various programs, fostering a collaborative environment that encourages innovation and growth. Recently, Entrata secured $300 million in funding to enhance its technology offerings and expand its market position. This investment is aimed at further developing their software solutions and improving customer experiences. Such initiatives underscore Entrata's strategic vision for growth in the competitive property management landscape. For freshers in the BPO sector, Entrata offers a unique career launchpad. With opportunities to learn from industry leaders and develop skills in platforms like Zendesk and Google Workspace , new employees can gain valuable experience. This environment not only nurtures talent but also prepares individuals for successful careers in technology and customer service. Company Details Industry BPO Location Pune, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 jobs.lever.co Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Agency Support Representative at Entrata? Eligibility Tap to expand + Answer Candidates with High School Diploma, Higher Secondary, or Bachelor's degree in any discipline and 1–3 years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Zendesk, MS Office, Google Workspace, CRM Platforms. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹3.5–₹6.5 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Entrata? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Zendesk, MS Office, Google Workspace, CRM Platforms. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Agency Support Representative interview? Preparation Tap to expand + Answer (1) Core concepts of Zendesk, MS Office, Google Workspace, CRM Platforms, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Entrata research, (5) Clear communication. ? What is the work culture like at Entrata? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Non-Tech jobs More jobs at Entrata Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. 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