📋 Job Details at a Glance 📍 Location Mumbai, Maharashtra, India 🏢 Company eClerx 👥 Experience 0-2 years 🎓 Qualification Graduate in Any Discipline 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹3–5.5 LPA* 🏢 Industry BPO 🛠 Key Skills Customer Support Technical Support BPO Operations Service Desk Management Problem Solving Communication Skills Analyst at eClerx — Full Details & How to Apply eClerx is seeking fresh graduates for the Analyst role in Mumbai, Maharashtra, India , offering a competitive salary of ₹3–5.5 LPA* and valuable exposure in BPO operations. This position is a unique opportunity for those looking to start their careers in a thriving industry. The BPO industry is rapidly evolving, with a growing demand for skilled analysts to enhance customer support and operational efficiency. As companies increasingly rely on data-driven insights, the role of an Analyst becomes crucial in optimizing processes and improving customer satisfaction. Founded in 2000 , eClerx has over 12,000 employees and operates in multiple countries, making it a leader in the BPO sector. The company is known for its commitment to employee development and innovative solutions, setting it apart from competitors in the field. This role is ideal for 2022, 2023, 2024, 2025 graduates with a Graduate in Any Discipline and 0-2 years experience . With a salary range of ₹3–5.5 LPA* , this position offers a solid entry point into the BPO industry. As an Analyst, you will work with essential skills such as Customer Support , Technical Support , BPO Operations , Service Desk Management , Problem Solving , and Communication Skills . This role not only enhances your expertise but also opens doors to career advancement in a high-demand sector. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Analyst role at eClerx is to enhance customer satisfaction through effective problem-solving and technical support, ensuring seamless operations in the BPO industry. Analyze customer queries using CRM tools to provide tailored solutions, enhancing overall customer satisfaction. Utilize technical support skills to troubleshoot client issues, ensuring timely resolutions and maintaining service quality. Collaborate with cross-functional teams, including IT and customer service, to streamline BPO operations and improve service delivery. Monitor performance metrics, such as response time and resolution rate, to identify areas for improvement in service delivery. Take ownership of specific client accounts, ensuring high-quality service and fostering client retention through effective communication. Document processes and create reports to communicate findings and recommendations to management, supporting continuous improvement. Engage directly with clients to resolve issues, enhancing the overall customer experience and building long-term relationships. At eClerx , we foster an ownership culture where each Analyst directly impacts client satisfaction and operational efficiency, driving success for both clients and the company. Required Skills & Technical Competencies The Analyst role demands a strong skill profile in customer and technical support, essential for effective service delivery in the BPO sector. Technical Skills Customer Support — basic to intermediate — essential for addressing client needs and ensuring satisfaction through effective communication. Technical Support — practical application — crucial for resolving technical issues faced by clients, ensuring smooth operations. BPO Operations — understanding of industry standards — necessary for effective service delivery and operational efficiency. Service Desk Management — familiarity with tools like Zendesk or ServiceNow — important for managing client interactions and support tickets. Problem Solving — evaluated through practical assessments — ability to analyze issues and propose effective solutions in real-time. When showcasing these technical skills in your resume or interview, emphasize your practical experience and familiarity with relevant tools to demonstrate your readiness for the role. Eligibility Criteria This role is designed for recent graduates eager to start their careers in the BPO industry, bringing fresh perspectives and energy. Graduates from any discipline are accepted, providing a diverse talent pool. Eligible batches include 2022 , 2023 , 2024 , and 2025 graduates. No prior experience is required, making this role ideal for freshers. Academic performance is considered, with a preference for candidates with a minimum CGPA of 6.0 . Internships or projects related to customer service or technical support will be advantageous. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant skills, and any internships or projects related to customer service or technical support. Pro tip: Highlight any hands-on experience with CRM tools or service desk management software in your application to stand out. Salary for Analyst at eClerx 💰 Compensation ₹3–5.5 LPA* The advertised compensation for the Analyst role at eClerx is ₹3–5.5 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Analyst Upskilling with the right resources significantly enhances your chances of selection for the Analyst role at eClerx . Recommended Courses & Resources Problem Solving — Essential for addressing client issues effectively in this role. Communication Skills — Vital for clear interactions with clients and team members. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to customize the resume for the Analyst role — tailor your resume to match the job description. ❌ Neglecting to highlight relevant skills or experiences — ensure alignment with the job requirements. ❌ Using a generic cover letter — craft a tailored letter specific to eClerx. ❌ Overlooking the importance of clear communication — prioritize clarity in your resume and interviews. ❌ Not researching eClerx's services and culture — familiarize yourself with the company to perform better in interviews. ❌ Submitting applications without proofreading — check for errors to reflect attention to detail. Before You Apply — Checklist ✅ Research eClerx and understand its services before applying. ✅ Tailor your resume to highlight relevant skills and experiences. ✅ Prepare a cover letter that specifically addresses why you want to work at eClerx. ✅ Ensure your LinkedIn profile is updated and reflects your resume. ✅ Gather any necessary documents, such as transcripts or certificates. ✅ Practice common interview questions related to customer support and problem-solving. ✅ Follow up on your application status after submission. ✅ Be prepared to discuss your understanding of the BPO industry during interviews. Resume Tailoring & ATS Keywords for Analyst Optimizing your resume for ATS is crucial for securing the Analyst position at eClerx . ATS Keywords to Include Analyst Customer Support Technical Support BPO Operations Service Desk Management Problem Solving Communication Skills Onsite Mumbai Graduate Full Time Freshers Resume Tips for This Role Highlight any relevant internships or projects that demonstrate customer support or technical skills. Emphasize communication skills, as they are crucial for client interactions in this role. Include any coursework or certifications related to BPO operations or service management. Optimize your resume for ATS by including keywords from the job description. Avoid including unrelated work experience that does not showcase relevant skills for this position. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic statements that do not specifically relate to the Analyst role at eClerx. How to Apply for Analyst at eClerx Apply Now — eClerx Visit the application portal and create an account to start your application. Upload your resume in PDF format, ensuring it is tailored to the Analyst role. Fill out the application form accurately, providing all requested information. After submission, expect a confirmation email regarding your application status. You can track your application status through the portal by logging into your account. Applications reviewed on rolling basis — early submission recommended. Apply Now — eClerx NexisGrow.com does not charge any fees for job applications. eClerx eClerx was founded in 2000 and has rapidly expanded to employ over 12,000 professionals across various global locations, including Mumbai, Maharashtra , the USA , and the UK . With a robust presence in the BPO industry, eClerx has established itself as a key player in operational management and customer support services. Specializing in data analytics , customer support , and operational management , eClerx provides tailored solutions to Fortune 500 companies . Its service offerings include service desk management and technical support , ensuring that clients receive comprehensive assistance across various sectors. eClerx has been recognized for its employee-friendly culture, consistently earning high ratings on platforms like Glassdoor for work-life balance and career development opportunities. The company actively promotes internal growth through structured training programs, fostering an environment that values communication skills and problem-solving abilities. Recently, eClerx expanded its service offerings to include AI-driven analytics , reflecting its commitment to technological advancement in the BPO space. This initiative positions the company at the forefront of industry innovation, enhancing its capabilities to serve clients effectively. For freshers entering the BPO sector, eClerx offers a robust platform for career growth. With opportunities for internal promotions and skill development, new employees can benefit from a supportive environment that prioritizes customer support and technical expertise . Company Details Industry BPO Location Mumbai, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 fa-ewji-saasfaprod1.fa.ocs.oraclecloud.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Analyst at eClerx? Eligibility Tap to expand + Answer Candidates with Graduate in Any Discipline and 0-2 years experience are eligible. Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Support, Technical Support, BPO Operations, Service Desk Management, Problem Solving. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹3–5.5 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at eClerx? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Support, Technical Support, BPO Operations, Service Desk Management, Problem Solving. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Analyst interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Support, Technical Support, BPO Operations, Service Desk Management, Problem Solving, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) eClerx research, (5) Clear communication. ? What is the work culture like at eClerx? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Mumbai Browse all Non-Tech jobs More jobs at eClerx Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com