📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company Diligent Corporation 👥 Experience 1-3 years 🎓 Qualification Bachelor's Degree in a Relevant Discipline 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary As per Company Policy 🏢 Industry BPO 🛠 Key Skills Customer Support Technical Support SaaS Support Problem Solving Communication Skills Customer Support Specialist at Diligent Corporation — Full Details & How to Apply Diligent Corporation is seeking a Customer Support Specialist in Bengaluru, Karnataka, India , offering freshers a chance to kickstart their careers in a leading BPO. With a focus on SaaS support, this role is pivotal in enhancing customer satisfaction. The demand for Customer Support Specialist jobs in the BPO sector is rising, as companies prioritize customer experience to drive growth. This role at Diligent Corporation is essential for ensuring that users receive timely and effective support for the company's SaaS products, directly impacting customer retention and satisfaction. What makes Diligent Corporation unique is its specialization in SaaS solutions for governance and compliance, having grown to over 1,000 employees globally since its founding in 2010 . The company's commitment to innovation and employee development creates a supportive environment for those in Customer Support Specialist roles. We encourage 2021, 2022, 2023, 2024, 2025 graduates with a Bachelor's Degree in a Relevant Discipline and 1-3 years experience to apply. The salary for this position is As per Company Policy , making it an attractive opportunity for fresh talent in the industry. In this role, you will develop essential skills in Customer Support , Technical Support , and SaaS Support , while honing your Problem Solving and Communication Skills . This experience opens doors to career advancement in the tech industry, allowing you to explore various pathways in customer engagement and support. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Customer Support Specialist at Diligent Corporation is dedicated to enhancing customer satisfaction by providing effective solutions and technical support for our SaaS products. Assist customers by resolving inquiries through Zendesk , ensuring timely and effective solutions that enhance overall customer satisfaction. Provide technical support for Diligent's SaaS products, utilizing software troubleshooting skills to resolve issues efficiently. Collaborate with the Product and Engineering teams to relay customer feedback, driving improvements in service delivery and product functionality. Monitor customer satisfaction metrics, aiming for a 90% satisfaction rate in support interactions to ensure high-quality service. Take initiative in creating knowledge base articles, enhancing self-service support options for customers and reducing inquiry volumes. Document customer interactions and resolutions in the CRM system for future reference and training purposes, ensuring knowledge retention. Engage directly with clients to troubleshoot issues, ensuring a seamless user experience with Diligent's software solutions. This role fosters an ownership culture, allowing you to make a direct impact on customer experiences and contribute to the overall success of Diligent Corporation . Required Skills & Technical Competencies The ideal candidate for the Customer Support Specialist role must possess a strong skill profile to effectively assist customers and resolve technical issues. Technical Skills Customer Support — intermediate — essential for addressing client inquiries and ensuring satisfaction through effective communication. Technical Support — intermediate — practical application in resolving software issues specific to Diligent's products . SaaS Support — intermediate — used daily to assist customers with cloud-based solutions and software functionalities. Problem Solving — intermediate — critical for diagnosing issues and providing effective solutions in real-time during customer interactions. Communication Skills — intermediate — evaluated through customer interactions and feedback, essential for clarity and professionalism in support. When showcasing these technical skills in your resume or interview, emphasize specific experiences and metrics that demonstrate your proficiency and impact in previous roles. Eligibility Criteria This role is designed for candidates who are eager to start their careers in customer support and possess the necessary educational background and experience. A Bachelor's Degree in disciplines such as Business Administration , IT , or Communications is preferred. Eligible batches include 2021 to 2025 , allowing recent graduates to apply and begin their careers. 1-3 years of experience in customer or technical support is preferred, but freshers with relevant skills are encouraged to apply. A minimum academic performance of 60% is expected to ensure a strong foundational knowledge base. Experience with internships or projects related to customer support or SaaS can provide an advantage in the application process. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant experience, and any projects related to customer support or SaaS . Pro tip: Highlight specific metrics, such as customer satisfaction scores or resolution times, to demonstrate your impact in previous roles when applying for this position. Salary for Customer Support Specialist at Diligent Corporation 💰 Compensation As per Company Policy The advertised compensation for the Customer Support Specialist role at Diligent Corporation is As per Company Policy . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Customer Support Specialist Upskilling with the right resources significantly enhances your chances of selection for the Customer Support Specialist role at Diligent Corporation . Recommended Courses & Resources Problem Solving — This course sharpens your analytical skills, crucial for resolving customer issues effectively. Communication Skills — Enhances your ability to convey information clearly, vital for customer interactions. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight relevant customer support experience — fix by customizing your application. ❌ Neglecting to research Diligent Corporation and its products — which can hinder interview performance. ❌ Using generic language in the cover letter — fix by incorporating specific details about the role and company. ❌ Overlooking the importance of soft skills — fix by providing examples of effective communication in past roles. ❌ Submitting applications without proofreading — fix by ensuring clarity and professionalism in all documents. ❌ Ignoring the application deadline — fix by setting reminders to apply early. Before You Apply — Checklist ✅ Research Diligent Corporation and understand its products and culture before applying. ✅ Tailor your resume to highlight relevant skills and experiences specific to the Customer Support Specialist role. ✅ Prepare a cover letter that addresses why you are a good fit for Diligent and this specific position. ✅ Ensure your LinkedIn profile is updated and reflects your resume for consistency. ✅ Gather any necessary documents, such as transcripts or certificates, to support your application. ✅ Double-check the application link and ensure all fields are completed accurately. ✅ Set a reminder to follow up on your application status after submission. ✅ Prepare for potential interviews by practicing common customer support scenarios. Resume Tailoring & ATS Keywords for Customer Support Specialist Optimizing your resume for ATS is essential for standing out in the selection process for the Customer Support Specialist role. ATS Keywords to Include Customer Support Technical Support SaaS Support Problem Solving Communication Skills Bengaluru Hybrid Work Client Engagement Zendesk CRM Governance Software Employee Development Resume Tips for This Role Highlight relevant customer support experience or internships that demonstrate your problem-solving abilities. Emphasize communication skills and any experience in technical support to align with Diligent's needs. Include projects or portfolios that showcase your ability to handle customer inquiries effectively. Optimize your resume for ATS by including keywords from the job description, such as 'SaaS Support' and 'Technical Support'. Avoid including unrelated work experience that does not demonstrate your fit for the customer support role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including generic job descriptions that do not relate to customer support; focus on relevant achievements instead. How to Apply for Customer Support Specialist at Diligent Corporation Apply Now — Diligent Corporation Visit the application portal and create an account to start your application. Upload your resume, ensuring it highlights relevant experience and skills for the role. Fill out the application form accurately, paying attention to required fields. After submission, expect a confirmation email regarding your application status. Track your application through the portal to stay updated on any progress. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Diligent Corporation NexisGrow.com does not charge any fees for job applications. Diligent Corporation Diligent Corporation was founded in 2010 and has grown to establish a significant global presence with offices in North America , Europe , and Asia . With a workforce of over 1,000 employees , the company is headquartered in Bengaluru, Karnataka, India , and focuses on providing governance and compliance solutions to organizations worldwide. The core offerings of Diligent Corporation include its flagship products, such as Board Management Software and Governance Cloud . These innovative platforms are designed to streamline board meetings and enhance compliance, making them essential tools for organizations seeking to improve their governance practices. Diligent Corporation has received accolades for its workplace culture, including a 4.5-star rating on Glassdoor . The company emphasizes employee satisfaction through various development programs and initiatives, fostering a supportive environment that encourages growth and collaboration among its workforce. Recently, Diligent Corporation secured $100 million in funding to expand its product offerings and enhance its technology infrastructure. This significant investment reflects the company's growth trajectory and commitment to innovation in the governance and compliance sector. For freshers looking to launch their careers in the BPO industry, Diligent Corporation offers a unique opportunity to work with industry-leading SaaS products. The company provides a solid foundation for developing essential skills in customer support, technical support, and problem-solving, setting the stage for a successful career. Company Details Industry BPO Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 job-boards.greenhouse.io Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Customer Support Specialist at Diligent Corporation? Eligibility Tap to expand + Answer Candidates with Bachelor's Degree in a Relevant Discipline and 1-3 years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Support, Technical Support, SaaS Support, Problem Solving, Communication Skills. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: As per Company Policy. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Diligent Corporation? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Support, Technical Support, SaaS Support, Problem Solving, Communication Skills. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Customer Support Specialist interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Support, Technical Support, SaaS Support, Problem Solving, Communication Skills, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Diligent Corporation research, (5) Clear communication. ? What is the work culture like at Diligent Corporation? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Non-Tech jobs More jobs at Diligent Corporation Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. 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