📋 Job Details at a Glance 📍 Location Hyderabad, Telangana, India 🏢 Company Deliveroo 👥 Experience Experienced 🎓 Qualification Bachelor’s / Master’s Degree in Business, Operations, Management, Engineering, or related field preferred 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹50–80 LPA 🏢 Industry Operations 🛠 Key Skills Customer Support Strategy Workforce Management Service Design Operations Strategy Financial Modelling CRM AI/ML Support Technology Transformation Executive Stakeholder Management Director – Customer Support Network Strategy, Service Design & Workforce Management at Deliveroo — Full Details & How to Apply Deliveroo is seeking a Director – Customer Support Network Strategy, Service Design & Workforce Management in Hyderabad, Telangana, India , where you can leverage cutting-edge AI/ML technologies to enhance service design. This pivotal role is essential as Deliveroo expands its customer support operations in India, responding to the growing demand for efficient service delivery in the food tech industry. The role of Director – Customer Support Network Strategy, Service Design & Workforce Management is crucial in the current operations landscape, particularly as companies like Deliveroo innovate to meet customer expectations. With the food delivery market evolving rapidly, this position directly influences customer satisfaction and operational efficiency, impacting millions of users who rely on Deliveroo for timely food delivery. What sets Deliveroo apart as an employer is its commitment to innovation and employee growth. Founded in 2013 , Deliveroo has grown to over 2,000 employees globally, revolutionizing food delivery with its innovative logistics technology. The company fosters a culture of strategic thinking and transformation, making it an ideal environment for professionals looking to make a mark in operations. We encourage 2023, 2024, 2025, 2026 graduates with a Bachelor’s / Master’s Degree in Business, Operations, Management, Engineering, or related field preferred to apply. This experienced role offers a competitive salary ranging from ₹50–80 LPA , making it an attractive opportunity for those looking to advance their careers in operations management. In this role, you will work with essential skills such as Customer Support Strategy , Workforce Management , Service Design , and Financial Modelling . Gaining insights into AI/ML applications in customer support will set you apart from peers in traditional roles, opening doors to advanced positions in operations and strategic planning. 📊 Role Difficulty: Medium | Competition Level: High | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Director – Customer Support Network Strategy, Service Design & Workforce Management at Deliveroo is to enhance customer satisfaction through strategic support initiatives and innovative service design. Develop and implement customer support strategies using CRM tools to enhance user experience and satisfaction, ensuring alignment with business objectives. Utilize AI/ML technologies to analyze customer data, optimizing service design for improved operational efficiency and responsiveness. Collaborate with cross-functional teams, including Product and Engineering , to align customer support initiatives with overall business goals and enhance service delivery. Monitor key performance indicators ( KPIs ) to assess the effectiveness of support strategies, making data-driven improvements to enhance service quality. Take ownership of transformation projects aimed at enhancing customer support processes and integrating new support technology . Prepare and present reports on customer support performance to executive stakeholders , ensuring transparency and alignment with strategic objectives. Address complex customer issues directly, providing solutions that enhance client relationships and improve overall service quality. This role fosters an ownership culture, allowing you to directly impact customer satisfaction and operational excellence within Deliveroo . Required Skills & Technical Competencies The skill profile for this role demands advanced technical competencies in customer support strategy and operational management to drive effective service delivery. Technical Skills Customer Support Strategy — advanced — essential for developing effective support frameworks that meet user needs through strategic planning. Workforce Management — advanced — critical for optimizing team performance and resource allocation in a high-demand environment. Service Design — advanced — applied to create user-centric support experiences, ensuring customer satisfaction and loyalty. Financial Modelling — intermediate — used to project costs and benefits of support initiatives, aiding in strategic planning and resource allocation. AI/ML — advanced — leveraged for predictive analytics in customer behavior, enhancing service delivery and operational efficiency. Support Technology — advanced — utilized to integrate new tools and processes that improve customer support operations. Transformation — advanced — necessary for leading projects that enhance customer support processes and technology integration. Executive Stakeholder Management — advanced — vital for preparing and presenting performance reports to senior management. Strategic Planning — advanced — essential for aligning customer support initiatives with overall business goals. When showcasing these technical skills in your resume or interview, emphasize specific tools and technologies you have used to demonstrate your expertise. Eligibility Criteria This role is designed for candidates with a strong academic background and relevant experience in customer support or operations. Candidates must hold a Bachelor's or Master's Degree in Business , Operations , Management , Engineering , or a related field. Eligible batches include 2023 , 2024 , 2025 , and 2026 , allowing fresh graduates to apply. While experience is preferred, freshers with strong academic backgrounds and relevant internships are encouraged to apply. A minimum academic performance of 60% in relevant degrees is expected to ensure a strong foundational knowledge. Internship experience in customer support or operations will be advantageous, showcasing practical skills relevant to this role. Documentation & Portfolio Requirements Submit a resume in PDF format that includes your educational background, relevant internships, and any projects related to customer support or operations. Pro tip: Highlight any specific projects where you utilized CRM tools or AI/ML technologies to improve customer support processes in your application. Salary for Director – Customer Support Network Strategy, Service Design & Workforce Management at Deliveroo 💰 Compensation ₹50–80 LPA The advertised compensation for the Director – Customer Support Network Strategy, Service Design & Workforce Management role at Deliveroo is ₹50–80 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Director – Customer Support Network Strategy, Service Design & Workforce Management Upskilling with the right resources significantly enhances your chances of selection for this pivotal role in customer support strategy. Recommended Courses & Resources CRM — Understanding CRM systems is crucial for effective customer support management. Executive Stakeholder Management — This course equips you with skills to manage key stakeholders effectively. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume — Highlight relevant skills and experiences specific to customer support strategy. ❌ Neglecting to research Deliveroo — Understanding the company's recent initiatives is crucial during interviews. ❌ Overlooking quantifiable achievements — Demonstrate your impact by quantifying achievements in previous roles. ❌ Submitting a generic cover letter — Address the specific role and how your skills align with Deliveroo's needs. ❌ Ignoring application deadlines — Pay attention to deadlines and follow application instructions carefully. ❌ Not preparing for interview questions — Be ready to discuss AI/ML applications in customer support. Before You Apply — Checklist ✅ Research Deliveroo's recent news and initiatives to understand the company's direction before applying. ✅ Tailor your resume to include keywords and skills that align with the job description. ✅ Prepare a compelling cover letter that addresses your motivation for applying and how you fit the role. ✅ Gather any relevant documents, such as transcripts or certificates, to support your application. ✅ Double-check your application for any errors or missing information before submission. ✅ Set a reminder to follow up on your application status after a week or two. ✅ Network with current or former Deliveroo employees to gain insights into the company culture. ✅ Prepare for interviews by practicing responses to common questions related to customer support and operations. Resume Tailoring & ATS Keywords for Director – Customer Support Network Strategy, Service Design & Workforce Management Optimizing your resume for ATS is essential for standing out in the application process for this role. ATS Keywords to Include Customer Support Strategy Workforce Management Service Design Operations Strategy Financial Modelling CRM AI/ML Support Technology Transformation Executive Stakeholder Management Strategic Planning Data Analysis Resume Tips for This Role Highlight relevant coursework or projects related to customer support strategy to demonstrate your understanding of the field. Emphasize any experience with AI/ML tools or technologies, showcasing your ability to innovate in customer support. Include specific examples of teamwork or cross-functional collaboration in your projects to align with the company's values. Optimize your resume for ATS by using keywords from the job description, ensuring it passes initial screenings. Avoid generic statements; focus on quantifiable achievements and specific skills that match the job requirements. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including irrelevant work experience that does not relate to customer support strategy or the skills required for this role. How to Apply for Director – Customer Support Network Strategy, Service Design & Workforce Management at Deliveroo Apply Now — Deliveroo Visit the application portal and create an account to start your application. Upload your resume, ensuring it is tailored to the job description and highlights relevant skills. Fill out the application form accurately, providing all required information and supporting documents. After submission, expect a confirmation email and prepare for potential follow-up communications. Use the application portal to track your application status and any updates from the hiring team. Applications reviewed on rolling basis — early submission recommended. Apply Now — Deliveroo NexisGrow.com does not charge any fees for job applications. Deliveroo Deliveroo was founded in 2013 in London and has rapidly expanded to over 200 cities worldwide , including a significant presence in India . With its headquarters still in London , the company has established itself as a leader in the food delivery sector, serving millions of customers globally. The core offerings of Deliveroo include its innovative logistics technology, which optimizes food delivery through platforms like Deliveroo Editions and Deliveroo Plus . These services ensure quick and reliable delivery, enhancing the overall customer experience and setting industry standards. Deliveroo has received multiple accolades for its workplace culture, including a Glassdoor rating of 4.2 , reflecting high employee satisfaction. The company actively promotes employee engagement through various programs, ensuring a supportive environment for its workforce. Recently, Deliveroo secured $180 million in funding aimed at enhancing its technology platform, which indicates robust growth and expansion plans specifically in the Indian market . This funding will facilitate further innovations in customer support and operational efficiency. For freshers looking to launch their careers in Operations, Deliveroo offers a unique opportunity to work at the forefront of the food tech industry. Employees gain invaluable experience in customer support strategy and workforce management, positioning them for future success in a rapidly evolving sector. Company Details Industry Operations Location Hyderabad, Telangana, India Connect With Us Careers Apply Now Website 🔗 jobs.ashbyhq.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Director – Customer Support Network Strategy, Service Design & Workforce Management at Deliveroo? Eligibility Tap to expand + Answer Candidates with Bachelor’s / Master’s Degree in Business, Operations, Management, Engineering, or related field preferred and Experienced experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Support Strategy, Workforce Management, Service Design, Operations Strategy, Financial Modelling. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹50–80 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Deliveroo? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Support Strategy, Workforce Management, Service Design, Operations Strategy, Financial Modelling. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Director – Customer Support Network Strategy, Service Design & Workforce Management interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Support Strategy, Workforce Management, Service Design, Operations Strategy, Financial Modelling, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Deliveroo research, (5) Clear communication. ? What is the work culture like at Deliveroo? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Hyderabad Browse all Non-Tech jobs Latest Fresher jobs More jobs at Deliveroo Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com