📋 Job Details at a Glance 📍 Location Mumbai, Maharashtra, India 🏢 Company Decathlon 👥 Experience 2+ years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹4.5–₹8 LPA 🏢 Industry Retail 🛠 Key Skills CRM Exotel Salesforce Medallia Social Media Store GMB Reviews UnsatPOS WOW Store-Assisted Orders Customer Satisfaction Manager at Decathlon — Full Details & How to Apply Decathlon is seeking a Customer Satisfaction Manager in Mumbai, Maharashtra, India to enhance customer experiences through innovative tools like Salesforce. This role is pivotal in shaping customer interactions in India's leading retail environment. The retail industry is increasingly focusing on customer experience, making this Customer Satisfaction Manager role crucial as Decathlon expands its footprint in India. With a growing emphasis on customer satisfaction metrics, this position directly influences store performance and customer loyalty, aligning with the industry's shift towards personalized service. Decathlon is an employer of choice due to its global presence, operating over 1,600 stores worldwide and employing over 3,000 individuals in India . The company's commitment to innovation and customer-centric culture makes it an ideal place for a Customer Satisfaction Manager to thrive and contribute to meaningful change. This role is ideal for 2023, 2024, 2025, 2026 graduates with a background as Any Graduate and 2+ years experience . The salary for this position ranges from ₹4.5–₹8 LPA , making it an attractive option for those looking to advance in the retail sector. As a Customer Satisfaction Manager , you will gain hands-on experience with advanced tools like CRM , Salesforce , and Medallia . This role opens doors to career progression in customer experience management, a growing field in retail, allowing you to develop skills that are highly sought after in the industry. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Customer Satisfaction Manager at Decathlon is to enhance customer experiences through effective feedback analysis and service delivery improvements. Lead customer feedback analysis using Medallia to identify improvement areas in service delivery and enhance overall satisfaction. Utilize Salesforce for managing customer interactions, ensuring timely follow-ups on queries to maintain high engagement levels. Collaborate with marketing and sales teams to enhance omnichannel support strategies, leveraging Social Media for customer engagement. Monitor customer satisfaction metrics, aiming for a minimum 90% satisfaction rate across all stores to ensure service excellence. Take initiative in developing training programs for team members, focusing on improving customer service skills using WOW techniques. Document customer interactions and feedback trends for reporting to senior management, utilizing UnsatPOS for tracking unresolved issues. Resolve customer complaints effectively, ensuring a positive resolution experience that fosters loyalty and trust. This role embodies an ownership culture, allowing you to make a direct impact on customer satisfaction and service quality at Decathlon . Required Skills & Technical Competencies The Customer Satisfaction Manager role requires a robust skill profile to effectively manage customer relationships and enhance service delivery. Technical Skills CRM — intermediate — essential for managing customer relationships and tracking interactions effectively. Exotel — intermediate — used for managing customer calls and ensuring seamless communication. Salesforce — advanced — critical for daily operations and customer data management. Social Media — intermediate — important for responding to customer inquiries and feedback online. Analytical Skills — advanced — evaluated through performance metrics and customer satisfaction scores. When showcasing these technical skills in your resume or interview, emphasize specific experiences and metrics that demonstrate your proficiency and impact. Eligibility Criteria This role is designed for graduates who are eager to enhance customer satisfaction and have relevant experience in customer service. Any graduate degree is accepted, providing a foundational understanding of customer service principles. Eligible batches include 2023 to 2026 , allowing recent graduates to apply and gain immediate experience. Candidates with 2+ years of experience are preferred, but freshers with relevant internships can also be considered. A minimum academic performance of 50% is expected to ensure a strong foundational knowledge. Internship experience in customer service or retail can provide an advantage in the selection process. Documentation & Portfolio Requirements Submit your resume in PDF format, including your educational background, relevant experience, and any certifications related to customer service. Pro tip: Highlight any specific metrics or achievements related to customer satisfaction in your application to stand out. Salary for Customer Satisfaction Manager at Decathlon 💰 Compensation ₹4.5–₹8 LPA The advertised compensation for the Customer Satisfaction Manager role at Decathlon is ₹4.5–₹8 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Customer Satisfaction Manager Upskilling with the right resources significantly enhances your chances of selection for the Customer Satisfaction Manager role at Decathlon . Recommended Courses & Resources CRM — Mastering CRM tools is essential for managing customer relationships effectively. Social Media — Understanding social media strategies can enhance customer engagement and satisfaction. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Neglecting to tailor the resume for the specific role — Customize your resume to align with the job description. ❌ Failing to highlight relevant skills or experiences — Ensure your skills match the requirements listed in the job posting. ❌ Using generic language instead of specific metrics or achievements — Quantify your accomplishments to stand out. ❌ Overlooking the importance of customer service experience — Emphasize your customer service background in retail contexts. ❌ Submitting a resume with typos or formatting issues — Proofread your resume to maintain professionalism. ❌ Not preparing for potential interview questions — Anticipate questions related to customer satisfaction metrics. Before You Apply — Checklist ✅ Research Decathlon 's company culture and values before applying. ✅ Tailor your resume to include relevant skills and experiences. ✅ Prepare a cover letter that addresses why you're a good fit for this role. ✅ Ensure your LinkedIn profile is updated and reflects your resume. ✅ Gather references who can speak to your customer service skills. ✅ Double-check the application for completeness before submission. ✅ Follow up on your application status after a week. ✅ Prepare for potential interviews by practicing common questions. Resume Tailoring & ATS Keywords for Customer Satisfaction Manager Optimizing your resume for ATS is crucial for securing the Customer Satisfaction Manager position at Decathlon . ATS Keywords to Include Customer Satisfaction CRM Salesforce Feedback Analysis Complaint Resolution Omnichannel Support Team Coaching Communication Problem-Solving Customer Experience Medallia Social Media Resume Tips for This Role Highlight any experience with CRM tools, especially Salesforce, to align with job requirements. Emphasize customer service experience, particularly in retail or similar environments. Include relevant projects or internships that showcase your problem-solving skills. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experience that does not demonstrate relevant skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic statements that do not add value to your application. How to Apply for Customer Satisfaction Manager at Decathlon Apply Now — Decathlon Visit the Decathlon application portal and create an account. Upload your resume, ensuring it is tailored to the job description. Fill out the application form with accurate personal and educational details. After submission, expect a confirmation email regarding your application status. Use the application portal to track your application progress. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Decathlon NexisGrow.com does not charge any fees for job applications. Decathlon Decathlon was founded in 1976 in Lille, France , and has since expanded to over 1,600 stores worldwide , including 100+ in India . The company’s headquarters is located in Bangalore , showcasing its commitment to the Indian market. With a presence in multiple countries, Decathlon has established itself as a significant player in the global retail landscape. Decathlon offers a diverse range of sports products, featuring over 20,000 items across various categories such as cycling, running, and swimming. The company is known for its innovative products like Quechua tents and Domyos fitness gear , catering to both amateur and professional athletes. This extensive product line underscores Decathlon's dedication to promoting sports and outdoor activities. The company culture at Decathlon emphasizes employee satisfaction, reflected in its impressive Glassdoor rating of 4.3 . This rating highlights the company’s focus on creating a positive work environment. Additionally, Decathlon invests in employee development through various training programs and internal promotions, fostering a culture of growth and collaboration. Recently, Decathlon announced plans to invest ₹1,000 crores in India over the next five years. This investment aims to expand its retail presence and enhance its online platform, ensuring a seamless shopping experience for customers. Such initiatives demonstrate Decathlon's commitment to leveraging technology and innovation in retail. For freshers in retail, Decathlon serves as a robust career launchpad. The company’s focus on employee development, coupled with its extensive training programs, provides new hires with the skills and experience needed to thrive in the retail industry. With numerous opportunities for internal promotions, Decathlon is an ideal place for those looking to build a successful career. Company Details Industry Retail Location Mumbai, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 joinus.decathlon.in Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Customer Satisfaction Manager at Decathlon? Eligibility Tap to expand + Answer Candidates with Any Graduate and 2+ years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: CRM, Exotel, Salesforce, Medallia, Social Media. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹4.5–₹8 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Decathlon? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: CRM, Exotel, Salesforce, Medallia, Social Media. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Customer Satisfaction Manager interview? Preparation Tap to expand + Answer (1) Core concepts of CRM, Exotel, Salesforce, Medallia, Social Media, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Decathlon research, (5) Clear communication. ? What is the work culture like at Decathlon? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Mumbai Browse all Non-Tech jobs Latest Fresher jobs More jobs at Decathlon Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com