📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company Davies Group 👥 Experience 3-5 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹8–₹13 LPA 🏢 Industry Non-Tech 🛠 Key Skills ITIL Change Management ServiceNow Change Advisory Board facilitation major-incident management problem management stakeholder coordination risk assessment reporting data analysis ITIL Change Manager at Davies Group — Full Details & How to Apply Davies Group is seeking an ITIL Change Manager in Pune, Maharashtra, India , where you can leverage your skills in change management to drive impactful IT solutions. This role offers a competitive salary and a chance to work in a leading non-tech firm. The demand for ITIL Change Manager jobs is surging as organizations increasingly prioritize effective change management to enhance operational efficiency. In the non-tech sector, the ability to facilitate smooth transitions during IT projects is becoming essential, particularly as businesses navigate complex regulatory environments. Davies Group , founded in 1968 , employs over 1,000 professionals across multiple countries, establishing itself as a significant player in the non-tech industry. The company’s focus on innovation makes it an ideal environment for an ITIL Change Manager to thrive and contribute to impactful projects. This role is perfect for 2023, 2024, 2025, 2026 graduates with a background as an Any Graduate and 3-5 years experience . The salary for this position ranges from ₹8–₹13 LPA , providing a solid foundation for your career. In this position, you will work with essential skills such as ITIL Change Management , ServiceNow , and Change Advisory Board facilitation . This role not only enhances your expertise in major-incident management and stakeholder coordination but also opens doors to senior management roles within 3-5 years , allowing for significant career progression. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The ITIL Change Manager at Davies Group is responsible for overseeing the entire IT change process, ensuring compliance and effective communication among stakeholders to enhance service delivery. Manage the end-to-end IT change process using ServiceNow for tracking changes and ensuring adherence to established policies. Facilitate Change Advisory Board meetings to assess and prioritize change requests, ensuring alignment with stakeholder expectations. Collaborate with IT support and development teams for major-incident management , coordinating responses to minimize service disruption. Monitor and report on change management metrics, utilizing data analysis to produce dashboards that track compliance and performance. Take ownership of risk assessments for proposed changes, effectively communicating potential impacts to all relevant parties. Document change management processes and communicate updates to stakeholders, ensuring transparency throughout the change lifecycle. Engage with clients to resolve issues arising from changes, maintaining a high level of service delivery and client satisfaction. This role fosters an ownership culture, allowing the ITIL Change Manager to make a direct impact on the organization’s efficiency and service quality. Required Skills & Technical Competencies The ideal candidate will possess a robust skill profile in ITIL Change Management and related technologies, essential for effective change oversight and stakeholder engagement. Technical Skills ITIL Change Management — intermediate — essential for understanding the frameworks and processes governing change in IT environments. ServiceNow — intermediate — used for managing change requests and tracking compliance in day-to-day operations. Change Advisory Board facilitation — intermediate — necessary for leading discussions and making informed decisions on change requests. Major-incident management — intermediate — involves coordinating responses to significant incidents, ensuring minimal disruption to services. Data analysis — intermediate — required for interpreting change metrics and producing actionable insights for management. When showcasing these technical skills in your resume or interview, emphasize specific experiences and metrics that demonstrate your proficiency and impact in previous roles. Eligibility Criteria This role is designed for candidates with a solid foundation in IT change management, ready to contribute fresh perspectives and practical knowledge. Any graduate is eligible, bringing diverse educational backgrounds to the role. Batches 2023 , 2024 , 2025 , and 2026 are encouraged to apply, integrating new talent into the workforce. 3-5 years of experience in IT change management is required, balancing fresh ideas with practical knowledge. A minimum academic performance of 60% is preferred, indicating a strong foundational knowledge base. Internship experience in IT or related fields can provide an advantage, showcasing practical application of skills. Documentation & Portfolio Requirements Submit your resume in PDF format, including relevant experiences, skills, and any certifications related to ITIL Change Management and ServiceNow . Pro tip: Highlight specific projects where you successfully managed changes and the metrics that demonstrate your impact on service delivery. Salary for ITIL Change Manager at Davies Group 💰 Compensation ₹8–₹13 LPA The advertised compensation for the ITIL Change Manager role at Davies Group is ₹8–₹13 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for ITIL Change Manager Upskilling with the right resources significantly enhances your chances of selection for the ITIL Change Manager role by demonstrating your commitment and expertise. Recommended Courses & Resources reporting — Mastering reporting skills is crucial for effective change management and data analysis. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume — Ensure alignment with the job description. ❌ Neglecting to showcase specific tools — Include all relevant software experience like ServiceNow. ❌ Overlooking compliance knowledge — Emphasize any exposure to GDPR or ISO standards. ❌ Submitting a generic cover letter — Address the specific role at Davies Group . ❌ Not preparing for CAB facilitation — Practice relevant scenarios for interviews. ❌ Ignoring the importance of metrics — Be ready to discuss how you measure success. Before You Apply — Checklist ✅ Research Davies Group 's recent projects and news to tailor your application. ✅ Update your resume to reflect relevant skills and experiences for the ITIL Change Manager role. ✅ Prepare a cover letter that specifically addresses your interest in this position and the company. ✅ Gather any necessary documents, such as transcripts or certifications, to support your application. ✅ Review the application portal for any specific instructions or requirements. ✅ Practice common interview questions related to change management and stakeholder coordination. ✅ Network with current or former employees to gain insights into the company culture. ✅ Set reminders for application deadlines to ensure timely submission. Resume Tailoring & ATS Keywords for ITIL Change Manager Optimizing your resume for ATS is crucial for standing out in the application process for the ITIL Change Manager role. ATS Keywords to Include ITIL Change Management ServiceNow Change Advisory Board major-incident management problem management stakeholder coordination risk assessment reporting data analysis compliance GDPR ISO standards Resume Tips for This Role Highlight your experience with ITIL frameworks and any relevant certifications to demonstrate your qualifications for this role. Emphasize collaborative projects or experiences that showcase your ability to work with cross-functional teams. Include specific examples of data analysis or reporting you have conducted, particularly in change management contexts. Optimize your resume for ATS by incorporating keywords from the job description to improve visibility. Avoid including irrelevant work experience that does not relate to change management or IT roles. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Do not include unrelated work experience that does not demonstrate your skills in change management. How to Apply for ITIL Change Manager at Davies Group Apply Now — Davies Group Visit the Davies Group application portal and create an account. Upload your resume, ensuring it is tailored to the ITIL Change Manager role. Fill out the application form, providing accurate and detailed information. After submission, you can expect a confirmation email regarding your application status. Use the application portal to track the status of your application and any updates. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Davies Group NexisGrow.com does not charge any fees for job applications. Davies Group Davies Group was founded in 1968 and has expanded its workforce to include over 1,000 professionals globally . With its headquarters located in London , the company has established a significant presence in Pune, Maharashtra, India . This global footprint enables Davies Group to deliver comprehensive insurance and claims management services across various markets. The core offerings of Davies Group include innovative solutions in insurance and claims management, leveraging platforms such as ServiceNow for efficient change management. The company also specializes in major-incident management and problem management, ensuring that clients receive timely and effective support. These services are designed to enhance operational efficiency and client satisfaction. Davies Group has received positive feedback on platforms like Glassdoor, boasting a 4.2-star rating . This reflects the company’s focus on employee development through various programs and initiatives. The collaborative work environment fosters teamwork and innovation, making it a desirable workplace for professionals in the non-tech sector. Recently, Davies Group announced a strategic partnership aimed at enhancing its service offerings. This initiative underscores the company’s commitment to growth and innovation within the insurance sector. Such developments not only strengthen its market position but also open new avenues for service delivery and client engagement. For freshers looking to launch their careers in the non-tech industry, Davies Group offers a unique platform. The opportunity to learn from industry leaders and gain exposure to high-profile projects in change management equips new employees with valuable skills. This hands-on experience is crucial for building a successful career in the evolving landscape of insurance and claims management. Company Details Industry Non-Tech Location Pune, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 davies.pinpointhq.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for ITIL Change Manager at Davies Group? Eligibility Tap to expand + Answer Candidates with Any Graduate and 3-5 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: ITIL Change Management, ServiceNow, Change Advisory Board facilitation, major-incident management, problem management. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹8–₹13 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Davies Group? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: ITIL Change Management, ServiceNow, Change Advisory Board facilitation, major-incident management, problem management. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the ITIL Change Manager interview? Preparation Tap to expand + Answer (1) Core concepts of ITIL Change Management, ServiceNow, Change Advisory Board facilitation, major-incident management, problem management, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Davies Group research, (5) Clear communication. ? What is the work culture like at Davies Group? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Non-Tech jobs Latest Fresher jobs More jobs at Davies Group Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com