📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company DAT 👥 Experience 3-5 years 🎓 Qualification High school diploma or equivalent 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹6–₹10 LPA in Bengaluru | $51K–$65K annually in the US 🏢 Industry Non-Tech 🛠 Key Skills Technical product support API concepts chat support Product Support Specialist at DAT — Full Details & How to Apply DAT is seeking a Product Support Specialist in Bengaluru, Karnataka, India , where you can leverage your technical skills to assist customers and enhance product usability. With a competitive salary range of ₹6–₹10 LPA , this role offers a solid foundation for your career in product support. The demand for Product Support Specialist jobs is rising as companies increasingly rely on technology to enhance customer experiences. This role is crucial for DAT 's growth, as it directly impacts customer satisfaction by diagnosing technical issues and providing timely resolutions. As the industry evolves, the need for skilled professionals who can bridge the gap between technology and user experience has never been more significant. DAT is recognized for its rich history, having been founded in 1967 and now employing over 1,000 professionals globally. Specializing in transportation and logistics solutions, DAT fosters a culture of innovation and support, making it an ideal environment for a Product Support Specialist to thrive and grow. This opportunity is perfect for 2023, 2024, 2025, 2026 graduates with a High school diploma or equivalent and 3-5 years experience . The salary range of ₹6–₹10 LPA in Bengaluru | $51K–$65K annually in the US reflects the value placed on skilled professionals in this role. In this position, you will gain experience in technical product support , API concepts , and chat support . These skills not only enhance your expertise but also open doors to advancement into senior support or product management roles, providing a clear career trajectory within DAT . 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Product Support Specialist at DAT is to deliver exceptional customer support by resolving technical issues and enhancing user experience through effective communication and problem-solving. Assist customers through phone and digital channels, utilizing chat support tools to provide timely responses to inquiries and enhance customer satisfaction. Diagnose technical issues related to DAT 's products, employing analytical thinking to develop effective solutions for customer problems. Collaborate with the product development and engineering teams to address complex cases, ensuring seamless communication and resolution of technical challenges. Document resolutions and customer interactions in the CRM system , maintaining a high data quality score of 100 for accurate record-keeping. Take ownership of customer training sessions, delivering product knowledge that enhances user proficiency and satisfaction with DAT 's offerings. Prepare detailed reports on recurring issues and customer feedback, contributing to product improvement initiatives and enhancing overall service quality. Engage in problem-solving discussions with clients, ensuring their concerns are addressed promptly and effectively to foster long-term relationships. Embracing an ownership culture, the Product Support Specialist directly impacts customer satisfaction and product quality, driving continuous improvement within DAT . Required Skills & Technical Competencies The Product Support Specialist role demands a robust skill profile focused on technical product support and effective communication to resolve customer inquiries efficiently. Technical Skills Technical product support — intermediate — essential for troubleshooting and resolving customer issues, requiring a depth of understanding in product functionalities. API concepts — intermediate — critical for assisting customers with integrations and technical queries related to DAT 's services. Chat support proficiency — intermediate — used daily to manage customer inquiries and provide real-time assistance through digital channels. Analytical thinking — intermediate — necessary for diagnosing issues and developing effective solutions based on customer feedback and technical challenges. CompTIA A+ certification — preferred — validates foundational IT skills relevant to this role, enhancing technical support capabilities. When showcasing these technical skills in your resume or interview, emphasize specific experiences and tools used to demonstrate your proficiency and impact in previous roles. Eligibility Criteria This role is designed for candidates with a foundational understanding of technical support principles and relevant experience in customer service. A high school diploma or equivalent is required, ensuring candidates have a basic understanding of technical concepts. Eligible batches include 2023 , 2024 , 2025 , and 2026 , allowing recent graduates to apply and start their careers. Candidates should have 3-5 years of experience, with freshers encouraged to apply for entry-level positions within this range. No specific academic performance metrics are mentioned, but a strong understanding of technical support principles is advantageous. Experience with internships or projects related to customer support or technical troubleshooting will be beneficial. Documentation & Portfolio Requirements Submit your resume in a clear format, including relevant experiences, skills, and any certifications. Highlight your technical support roles and specific tools used. Pro tip: Tailor your application to showcase your hands-on experience with chat support and API concepts , as these are critical for the Product Support Specialist role at DAT . Salary for Product Support Specialist at DAT 💰 Compensation ₹6–₹10 LPA in Bengaluru | $51K–$65K annually in the US The advertised compensation for the Product Support Specialist role at DAT is ₹6–₹10 LPA in Bengaluru | $51K–$65K annually in the US . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Product Support Specialist Upskilling with the right resources significantly enhances your chances of selection for the Product Support Specialist role at DAT . Recommended Courses & Resources MS Office — Proficiency in MS Office is essential for documentation and reporting tasks. Communication Skills — Strong communication skills are crucial for effective chat support and customer interactions. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Neglecting to tailor your resume — Ensure alignment with the job description. ❌ Overlooking problem-solving abilities — Provide specific examples in your application. ❌ Failing to research DAT — Understand the company and its products for interviews. ❌ Submitting a generic cover letter — Personalize it to reflect your interest in the role. ❌ Not preparing for technical support scenarios — Practice common questions that may arise. ❌ Ignoring follow-up communication — A polite inquiry can demonstrate your interest. Before You Apply — Checklist ✅ Review the job description thoroughly to understand the specific requirements and responsibilities. ✅ Update your resume to reflect relevant experience and skills tailored to the Product Support Specialist role. ✅ Prepare a cover letter that highlights your enthusiasm for the position and your alignment with DAT's values. ✅ Gather any necessary documentation, such as certifications or transcripts, to support your application. ✅ Practice common interview questions related to technical support and customer service. ✅ Ensure your LinkedIn profile is updated and reflects your current skills and experiences. ✅ Set reminders for application deadlines to ensure timely submission. ✅ Follow DAT on social media to stay updated on company news and culture. Resume Tailoring & ATS Keywords for Product Support Specialist Optimizing your resume for ATS is crucial for standing out in the application process for the Product Support Specialist role. ATS Keywords to Include Product Support Technical Support API Concepts Customer Service Troubleshooting Chat Support Analytical Thinking Problem-Solving Customer Training CompTIA A+ Documentation Collaboration Resume Tips for This Role Highlight your experience in technical support roles, focusing on specific tools and technologies used. Emphasize customer service skills, showcasing instances where you resolved issues effectively. Include any relevant projects or internships that demonstrate your ability to troubleshoot and provide support. Optimize your resume for ATS by incorporating keywords from the job description. Avoid including unrelated work experience that does not pertain to the role of Product Support Specialist. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including generic skills that do not relate to the specific requirements of the Product Support Specialist role. How to Apply for Product Support Specialist at DAT Apply Now — DAT Visit the DAT careers page and locate the Product Support Specialist job listing. Prepare your resume in PDF format, highlighting relevant skills and experiences. Fill out the application form accurately, ensuring all required fields are completed. After submission, you can expect an email confirmation regarding your application status. Use the application tracking feature on the DAT careers page to monitor your application progress. Applications reviewed on a rolling basis — early submission recommended. Apply Now — DAT NexisGrow.com does not charge any fees for job applications. DAT DAT was founded in 1967 and is headquartered in Bengaluru, Karnataka . With a global footprint that includes operations in North America and Europe , the company employs over 1,000 staff. This extensive reach allows DAT to serve a diverse clientele across various industries, enhancing its reputation in the logistics sector. The core offerings of DAT include comprehensive logistics and transportation management solutions, such as DAT Load Board and DAT RateView . These platforms are designed to streamline operations and improve efficiency for businesses, providing critical insights that help clients make informed decisions in their logistics processes. DAT has received recognition for its workplace culture, achieving a 4.2 rating on Glassdoor . This rating reflects the company's focus on employee satisfaction and engagement, supported by various programs aimed at professional development and work-life balance. Such accolades highlight DAT 's commitment to fostering a positive work environment. Recently, DAT expanded its service offerings to include advanced analytics tools, showcasing its dedication to innovation. This expansion not only enhances its product suite but also positions DAT as a forward-thinking leader in logistics technology, adapting to the evolving needs of its customers. For freshers, starting a career at DAT provides a unique opportunity to learn from industry leaders in a supportive environment. The company emphasizes hands-on experience in product support, equipping new employees with essential skills that lay a strong foundation for future career growth in the non-tech sector. Company Details Industry Non-Tech Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 careers.dat.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Product Support Specialist at DAT? Eligibility Tap to expand + Answer Candidates with High school diploma or equivalent and 3-5 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Technical product support, API concepts, chat support. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹6–₹10 LPA in Bengaluru | $51K–$65K annually in the US. Final offer depends on skills, experience, and interview performance. ? What is the interview process at DAT? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Technical product support, API concepts, chat support. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Product Support Specialist interview? Preparation Tap to expand + Answer (1) Core concepts of Technical product support, API concepts, chat support, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) DAT research, (5) Clear communication. ? What is the work culture like at DAT? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Non-Tech jobs Latest Fresher jobs More jobs at DAT Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com