Customer Support Associate

Job Opportunity at Amazon (AbeBooks) – Customer Support Associate 🎧 Job Opportunity at Amazon (AbeBooks) – Customer Support Associate About AbeBooks (An Amazon Company) AbeBooks , an Amazon company, is a global online marketplace for books, fine art, and collectibles. They connect buyers with thousands of independent sellers from around the world, offering hundreds of millions of new, used, rare, and out-of-print books. It operates in multiple languages and is a trusted destination for bibliophiles. About the Job Amazon Dev Center India is hiring for the role of Customer Support Associate for the AbeBooks team in Hyderabad . The role involves acting as the primary interface between AbeBooks and its external buyers and sellers, primarily through email support. You will have a direct impact on customer experience by solving queries related to orders and returns. Job Details 📍 Location: Hyderabad, Telangana 💼 Role: Customer Support Associate (AbeBooks) 🆔 Job ID: 3145403 🗣️ Mode of Support: Primarily Email Key Responsibilities Provide prompt and efficient service to buyers and sellers via email. Support buyers during pre- and post-purchase experiences. Assist sellers with processing customer orders and returns. Meet performance metrics regarding quality, productivity, and first contact resolution. Actively seek solutions to simplify processes and improve customer satisfaction. Escalate internal and external issues to appropriate channels when necessary. Qualifications & Requirements Language: Must speak, write, and read fluently in English . Experience: Demonstrated experience (at least 1 year) in a front-line external-facing role (Email/Voice). Skills: Strong written and verbal communication skills. Experience in technical support for web-enabled software products is preferred. Strong prioritization and time management skills. Ability to work with changing priorities and schedules. How to Apply Interested candidates can apply for this position through the official Amazon careers page: 👉 Apply Now 🚀 Delight book lovers worldwide. Join AbeBooks (Amazon) ! 👉 Apply Now