Job Opportunity at Firstsource – Customer Service Associate (Voice) 🎧 Job Opportunity at Firstsource – Customer Service Associate (Voice) About Firstsource Firstsource Solutions Ltd. is a leading global provider of business process management (BPM) services. They provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media, and Technology industries. About the Job Firstsource is hiring for the position of Customer Service Associate – Voice for their Bangalore operations. This is a voice-process role where you will be responsible for handling customer interactions professionally, resolving queries, and ensuring a high level of customer satisfaction. Job Details 📍 Location: Bangalore, Karnataka 💼 Role: Customer Service Associate – Voice 🏢 Industry: BPM / BPO Key Responsibilities Handle inbound or outbound customer calls in a professional manner. Resolve customer queries and complaints efficiently within the defined SLAs. Provide accurate information regarding products and services. Maintain accurate records of customer interactions and transactions. Adhere to quality standards and compliance regulations. Qualifications & Requirements Qualification: 12th Pass (HSC) or Graduate in any discipline. Experience: Freshers and experienced candidates are welcome. Excellent verbal communication skills in English (Fluency in Hindi or Kannada is often a plus). Good listening skills and customer service orientation. Willingness to work in rotational shifts. How to Apply Interested candidates can apply for this position through the official Firstsource careers page: 👉 Apply Now 🚀 Build a career with a global leader in business process management. Join Firstsource ! 👉 Apply Now