Job Opportunity at Zepto – Customer Support ⚡ Job Opportunity at Zepto – Customer Support (Mumbai/Bangalore) About Zepto Zepto is India's fastest-growing quick commerce app, delivering groceries and essentials in 10 minutes. They are revolutionizing the way people shop for daily needs with their lightning-fast delivery model and customer-centric approach. About the Job Zepto is hiring for Customer Support Executives to join their team in Mumbai/Bangalore . You will be the voice of Zepto, handling real-time queries from customers regarding their orders, deliveries, and payments, ensuring a seamless experience. Job Details 📍 Locations: Mumbai / Bangalore 💼 Role: Customer Support Executive 🏢 Industry: Quick Commerce / E-commerce Key Responsibilities Provide quick and effective resolutions to customer queries via chat and email. Coordinate with riders and dark store teams to ensure timely deliveries. Handle escalations related to missing items, refunds, or delivery delays. Maintain high customer satisfaction ratings (CSAT). Adhere to response time and resolution time SLAs. Qualifications & Requirements Qualification: Any Graduate or Undergraduate. Experience: 0-2 years in customer support (Chat process preferred). Excellent written communication skills in English. Ability to think on your feet and solve problems quickly. Willingness to work in rotational shifts. How to Apply Interested candidates can apply through the official Zepto careers page: 👉 Apply Now 🚀 Join the 10-minute revolution. Join Zepto ! 👉 Apply Now