📋 Job Details at a Glance 📍 Location Bangalore, Karnataka, India 🏢 Company Conduent 👥 Experience 0-3 years 🎓 Qualification High School Diploma, Vocational Training, Professional Certifications, or equivalent practical experience 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹3.0 – ₹5.0 LPA 🏢 Industry BPO 🛠 Key Skills Problem Solving Communication Skills Basic Computer Knowledge SQL Python Customer Experience Associate II at Conduent — Full Details & How to Apply Conduent is seeking a Customer Experience Associate II in Bangalore, Karnataka, India , offering freshers a chance to kickstart their careers in the BPO industry with a competitive salary. This role is ideal for those looking to enter a growing sector, with a salary range of ₹3.0 – ₹5.0 LPA . The importance of the Customer Experience Associate II role in the BPO sector cannot be overstated. As companies increasingly prioritize customer satisfaction, positions like these are essential for effective communication and problem resolution. With Conduent being a key player in providing customer support solutions, this role directly contributes to enhancing customer experiences, making it a vital part of the industry. What sets Conduent apart as an employer is its scale and commitment to innovation. Founded in 2017 , Conduent has grown to employ over 68,000 individuals globally, specializing in business process services. This growth reflects the company's dedication to providing top-notch customer service, making it an attractive option for those seeking Customer Experience Associate II jobs . We encourage 2022, 2023, 2024, 2025 graduates with a High School Diploma, Vocational Training, Professional Certifications, or equivalent practical experience to apply. This role is open to candidates with 0-3 years experience , making it a perfect fit for freshers eager to enter the workforce. In this position, you will gain valuable skills in problem solving , communication , and basic computer knowledge , as well as exposure to SQL and Python . These skills are increasingly valuable in tech-driven customer service environments, opening doors to future career advancement in various sectors. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Customer Experience Associate II at Conduent is to enhance customer satisfaction through effective problem resolution and accurate data management, ensuring a seamless service experience. Handle customer inquiries using established scripts, ensuring accurate documentation in operational data systems like Salesforce . Utilize basic SQL to retrieve and analyze customer data for effective problem resolution, enhancing service delivery. Collaborate with the IT support team to escalate and resolve complex customer issues, ensuring timely solutions. Monitor performance metrics such as customer satisfaction scores to assess operational efficiency and identify improvement areas. Take initiative in identifying process improvements to enhance customer experience, utilizing feedback from customer interactions. Document customer interactions and resolutions in Zendesk for future reference and training purposes. Engage with customers to troubleshoot issues, ensuring a positive service experience through effective communication. This role fosters an ownership culture, allowing associates to directly impact customer satisfaction and operational success through their contributions. Required Skills & Technical Competencies The skill profile for this role emphasizes a blend of technical and soft skills essential for effective customer service and problem-solving. Technical Skills Problem Solving — entry — essential for addressing customer inquiries effectively, requiring a basic understanding of troubleshooting techniques. Communication Skills — entry — vital for articulating solutions clearly to customers and team members during interactions. Basic Computer Knowledge — entry — necessary for navigating customer support software and databases like CRM systems daily. SQL — entry — used for querying customer data to provide tailored solutions and enhance service efficiency. Python — entry — beneficial for automating repetitive tasks and improving efficiency in customer service operations. Soft Skills & Professional Competencies Effective Communication — crucial for conveying information clearly to customers and colleagues. Attention to Detail — necessary for accurate documentation of customer interactions and resolutions. Adaptability — important for adjusting to various customer needs and service scenarios. Empathy — essential for understanding customer concerns and providing tailored support. Good to Have (Bonus Skills) Experience with CRM software — enhances customer interaction efficiency and service delivery. Familiarity with data analysis tools — aids in understanding customer trends and improving service strategies. Knowledge of customer service best practices — improves overall service delivery and customer satisfaction. When showcasing these skills in your resume or interview, emphasize specific examples of how you have applied them in real-world scenarios. Eligibility Criteria This role is designed for recent graduates and individuals seeking to enter the customer service field with foundational skills and knowledge. A High School Diploma or equivalent is required, ensuring a foundational understanding of customer service principles. Eligible batches include 2022 to 2025 , allowing recent graduates to apply. No prior experience is necessary, making this role ideal for freshers looking to enter the workforce. Academic performance is not explicitly stated, but a strong communication background is advantageous. Internship experience in customer service or related fields can provide a competitive edge. Documentation & Portfolio Requirements Submit a resume in PDF format that includes your educational background, relevant skills, and any internship experiences related to customer service. Pro tip: Highlight any specific instances where you resolved customer issues or improved service processes in your application to stand out. Salary for Customer Experience Associate II at Conduent 💰 Compensation ₹3.0 – ₹5.0 LPA The advertised compensation for the Customer Experience Associate II role at Conduent is ₹3.0 – ₹5.0 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at Conduent The selection process for the Customer Experience Associate II role is designed to assess both technical and interpersonal skills essential for delivering excellent customer service. 1 Online Assessment — 60 minutes, testing basic aptitude and problem-solving skills. 2 Technical Interview — focuses on SQL, Python, and customer service scenarios. 3 Behavioral Interview — assesses cultural fit and communication skills through situational questions. 4 HR Interview — discusses salary expectations and company culture, with an offer timeline of 1-2 weeks. Topic-wise Preparation Guide Round 1: Online Assessment Aptitude Tests — focusing on logical reasoning and numerical ability, relevant for problem-solving in customer interactions. — Khan Academy Basic Computer Skills — understanding software applications used in customer service. — GeeksForGeeks Communication Skills — practicing clear and effective verbal and written communication. — MindTools Customer Service Scenarios — familiarizing with common customer issues and resolutions. — YouTube Round 2: Technical Interview SQL Basics — understanding queries and data retrieval relevant to customer data. — W3Schools Python Fundamentals — basic scripting for automating tasks in customer support. — Coursera Customer Interaction Techniques — effective communication strategies for resolving issues. — HackerRank Problem-Solving Frameworks — structured approaches to troubleshooting. — freeCodeCamp Operational Procedures — knowledge of Conduent 's customer service protocols. — GeeksForGeeks Round 3: Behavioral Interview Behavioral Questions — using the STAR method to articulate past experiences in customer service. — MindTools Conflict Resolution — discussing strategies for handling difficult customer interactions. — YouTube Technical Deep-Dive — specific questions on SQL and Python applications in customer scenarios. — Coursera Timeline & Expectations The application to offer timeline typically spans 1-2 weeks, allowing for thorough evaluations at each stage. Prepare by understanding Conduent 's customer service ethos and practicing relevant skills. Expected Interview Questions for Customer Experience Associate II at Conduent These questions are based on the role's actual tech stack and customer service requirements. Technical Questions How do you write a basic SQL query to retrieve customer information? Explain a simple Python script you could use to automate a task. What are the key components of effective customer communication? Describe a time you solved a problem for a customer. How would you handle a situation where you don't know the answer to a customer's question? What steps would you take to escalate an unresolved issue? Behavioral Questions Describe a challenging customer interaction and how you handled it. How do you prioritize tasks when managing multiple customer inquiries? Give an example of a time you worked as part of a team to achieve a goal. How do you ensure clear communication with customers? Role-Specific Questions What do you think is the most important aspect of customer experience? How would you document a customer interaction for future reference? What strategies would you use to maintain customer satisfaction? Structure your answers using the STAR method to provide clear and concise responses. Resume Tailoring & ATS Keywords for Customer Experience Associate II Optimizing your resume for ATS is crucial for standing out in the application process for this role. ATS Keywords to Include Customer Experience Problem Solving Communication Skills SQL Python Data Documentation Customer Support Operational Procedures Technical Support BPO Freshers Call Center Resume Tips for This Role Highlight any customer service experience, even if informal, to demonstrate relevant skills. Emphasize technical skills like SQL and Python, as they are crucial for this role. Include any projects or internships related to customer service or technical support. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experience that does not showcase your customer service abilities. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include irrelevant work experience that does not relate to customer service. About Conduent Founded in 2017 as a spin-off from Xerox, Conduent is headquartered in Florham Park, New Jersey and employs over 68,000 professionals globally. With a significant operational presence in Bangalore, Karnataka , the company serves clients across various industries, enhancing its global footprint. Conduent specializes in innovative customer experience solutions, including digital transformation services and business process outsourcing (BPO) . Its platforms, such as Conduent Digital Customer Experience , are designed to streamline operations and improve customer satisfaction through advanced technology. The company has received recognition for its workplace culture, boasting a Glassdoor rating of 4.0 . Employee programs focus on professional development and well-being, contributing to a supportive environment that values communication and teamwork. Recently, Conduent announced a strategic partnership with a leading technology firm to enhance its digital customer service capabilities . This initiative reflects the company's commitment to ongoing growth and innovation in the BPO sector. Starting a career at Conduent provides freshers with a solid foundation in customer service. The company offers numerous opportunities for advancement, allowing employees to grow within a global organization that values skill development. Why Join Conduent as Customer Experience Associate II? Joining Conduent as a Customer Experience Associate II offers a unique chance to develop essential skills in a supportive environment, ensuring a strong foundation for your career in the BPO industry. Practical Skill Development — Learn SQL and Python through hands-on projects, enhancing your technical expertise for future roles. Customer Interaction Experience — Gain valuable experience in customer engagement and problem-solving, critical for any customer-facing role. Career Advancement Opportunities — After 1-2 years, explore potential paths in customer service management or technical support, paving the way for your career growth. Collaborative Work Culture — Experience a workplace that promotes teamwork and communication across departments, fostering a sense of belonging. Vibrant Lifestyle in Bangalore — Enjoy a dynamic lifestyle with access to tech hubs and cultural experiences, enriching your personal and professional life. According to NexisGrow.com, starting your career as a Customer Experience Associate II at Conduent positions you for success in the evolving BPO landscape, providing essential skills and growth opportunities. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Customer Experience Associate II at Conduent? Eligibility Tap to expand + Answer Candidates with High School Diploma, Vocational Training, Professional Certifications, or equivalent practical experience and 0-3 years experience are eligible. Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹3.0 – ₹5.0 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Conduent? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Customer Experience Associate II interview? Preparation Tap to expand + Answer (1) Core concepts of Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Conduent research, (5) Clear communication. ? What is the work culture like at Conduent? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Bangalore Browse all Non-Tech jobs More jobs at Conduent Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com