📋 Job Details at a Glance 📍 Location India 🏢 Company Concentrix 👥 Experience 0-2 years 🎓 Qualification 12th Pass, Undergraduate, Graduate 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025, 2026, 2027 📄 Job Type Full Time 💰 Salary ₹2.5–5 LPA 🏢 Industry BPO 🛠 Key Skills Customer Support Technical Support Banking Operations Tech Support, Non-Voice & Commercial Banking at Concentrix — Full Details & How to Apply Concentrix is seeking fresh talent for the Tech Support, Non-Voice & Commercial Banking role in India , offering a competitive salary of ₹2.5–5 LPA . This is a unique chance for freshers to kickstart their careers in a leading BPO firm. The demand for Tech Support, Non-Voice & Commercial Banking jobs is surging as digital banking continues to evolve. This role is vital for Concentrix to enhance its service delivery, ensuring that customers receive timely and effective support in their banking operations. Founded in 2006 , Concentrix employs over 400,000 people globally, making it a significant player in the BPO industry. The company is recognized for its focus on employee development and customer satisfaction, setting a high standard in the tech support sector. We encourage 2021, 2022, 2023, 2024, 2025, 2026, 2027 graduates with a 12th Pass, Undergraduate, Graduate qualification and 0-2 years experience to apply. This position offers a salary range of ₹2.5–5 LPA , making it an attractive entry point into the banking and tech support fields. In this role, you will develop essential skills in Customer Support , Technical Support , and Banking Operations . This experience not only enhances your resume but also opens doors to advanced positions in the banking and tech sectors, setting you apart from competitors. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Tech Support, Non-Voice & Commercial Banking role at Concentrix is to provide exceptional technical assistance to customers, ensuring seamless banking operations through effective problem resolution. Assist customers with technical queries related to banking operations using CRM tools to track and resolve issues efficiently. Utilize customer support skills to manage non-voice interactions effectively, ensuring timely responses to customer inquiries. Collaborate with the banking operations team to streamline processes and improve service delivery, enhancing overall customer satisfaction. Monitor customer feedback metrics to identify areas for improvement in service quality and implement necessary changes. Take initiative in troubleshooting common technical issues, reducing resolution time by implementing best practices in technical support. Document customer interactions and solutions in the knowledge base for future reference, contributing to team efficiency. Engage with clients to understand their needs and provide tailored solutions to enhance their banking experience. Ownership of customer issues leads to direct impact on service quality, fostering a culture of accountability and continuous improvement within Concentrix . Required Skills & Technical Competencies The skill profile needed for this role emphasizes a blend of technical and customer support capabilities essential for effective problem resolution in banking operations. Technical Skills Customer Support — entry — Essential for addressing client issues effectively, requiring a basic understanding of customer service principles. Technical Support — entry — Familiarity with troubleshooting techniques is crucial for resolving banking-related technical problems efficiently. Banking Operations Knowledge — entry — Understanding banking processes enhances the ability to assist customers accurately and efficiently. When showcasing these technical skills in your resume or interview, emphasize specific experiences and tools used to demonstrate your proficiency and readiness for the role. Eligibility Criteria This role is designed for candidates eager to start their careers in the BPO industry, particularly those with a foundational knowledge of customer service. Candidates must have completed at least the 12th grade , providing foundational knowledge for customer interactions. Eligible batches include 2021-2027 , allowing a wide range of fresh graduates to apply. No prior experience is required, making this role ideal for freshers looking to enter the BPO industry. Academic performance is not explicitly stated, but a good track record may enhance candidacy. Internships or relevant projects in customer service or technical support can provide an advantage. Documentation & Portfolio Requirements Ensure your resume is clear and concise, highlighting relevant skills and experiences. Include any internships or projects related to customer support or technical assistance. Pro tip: Tailor your application to highlight specific experiences with CRM tools or banking operations to stand out in the selection process. Salary for Tech Support, Non-Voice & Commercial Banking at Concentrix 💰 Compensation ₹2.5–5 LPA The advertised compensation for the Tech Support, Non-Voice & Commercial Banking role at Concentrix is ₹2.5–5 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Tech Support, Non-Voice & Commercial Banking Upskilling with the right resources significantly enhances your chances of being selected for this role by demonstrating relevant skills and knowledge. Recommended Courses & Resources MS Office — Proficiency in MS Office is essential for documentation and reporting tasks. Communication Skills — Strong communication skills are vital for effective customer interactions. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills for tech support roles. ❌ Neglecting to mention customer service experience — Include all relevant experience, even if informal. ❌ Overlooking communication skills — Clearly emphasize your communication abilities in the application. ❌ Submitting a generic cover letter — Address the specific role in your cover letter. ❌ Ignoring proper formatting — Ensure clarity and professionalism in your resume. ❌ Not preparing for technical questions — Practice common technical questions related to the role. Before You Apply — Checklist ✅ Research Concentrix and understand its services and culture before applying. ✅ Update your resume to reflect relevant skills and experiences. ✅ Prepare a tailored cover letter that addresses the specific role. ✅ Ensure your LinkedIn profile is up-to-date and reflects your application. ✅ Double-check the application URL and ensure all fields are filled correctly. ✅ Gather any necessary documents, such as transcripts or certificates. ✅ Practice common interview questions related to customer support and technical roles. ✅ Set reminders for follow-up on your application status. Resume Tailoring & ATS Keywords for Tech Support, Non-Voice & Commercial Banking Optimizing your resume for ATS is crucial for ensuring it gets noticed for this role. ATS Keywords to Include Tech Support Customer Support Technical Support Banking Operations Non-Voice Process Problem Solving Communication Customer Service Freshers BPO Full-Time Onsite Resume Tips for This Role Highlight any customer service experience, even if informal, to demonstrate relevant skills. Emphasize communication skills, as they are crucial for this role. Include any projects or internships related to technical support or banking operations. Optimize your resume with keywords from the job description to pass ATS filters. Avoid including irrelevant work experience that does not pertain to customer or technical support. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including unrelated work experience that does not showcase your customer or technical support skills. How to Apply for Tech Support, Non-Voice & Commercial Banking at Concentrix Apply Now — Concentrix Visit the application portal and create an account. Upload your resume, ensuring it highlights relevant skills. Fill out the application form with accurate information. After submission, expect a confirmation email regarding your application. Use the application portal to track your application status. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Concentrix NexisGrow.com does not charge any fees for job applications. Concentrix Concentrix was founded in 2006 and has rapidly expanded its operations to include a presence in over 40 countries . With its headquarters located in Fremont, California , the company has established a significant global footprint, employing over 250,000 individuals worldwide. This extensive reach allows Concentrix to serve a diverse range of clients across various industries. Specializing in customer engagement services, Concentrix offers a variety of solutions, including AI-driven customer support and banking operations . The company is particularly recognized for its expertise in the technology and banking sectors, providing tailored support that meets the unique needs of its clients. This focus on innovation ensures that Concentrix remains at the forefront of the BPO industry. The workplace culture at Concentrix has garnered multiple accolades, including a commendable 4.2 rating on Glassdoor . This rating reflects the company’s commitment to employee satisfaction and engagement. Concentrix also emphasizes professional development through extensive training programs and a strong internal promotion policy, fostering a supportive environment for its workforce. Recently, Concentrix has expanded its service offerings to include advanced AI-driven customer support solutions , enhancing its technological capabilities. This strategic initiative not only improves service delivery but also positions Concentrix as a leader in the BPO sector. The company continues to invest in innovative technologies to better serve its clients and adapt to changing market demands. For freshers looking to launch their careers in the BPO industry, Concentrix provides a robust foundation. The company is well-known for promoting from within, offering extensive training programs that equip new employees with essential skills. This commitment to employee growth makes Concentrix an ideal starting point for those entering the workforce. Company Details Industry BPO Location India Connect With Us Careers Apply Now Website 🔗 concentrix.myamcat.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Tech Support, Non-Voice & Commercial Banking at Concentrix? Eligibility Tap to expand + Answer Candidates with 12th Pass, Undergraduate, Graduate and 0-2 years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025, 2026, 2027. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Support, Technical Support, Banking Operations. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹2.5–5 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Concentrix? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Support, Technical Support, Banking Operations. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Tech Support, Non-Voice & Commercial Banking interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Support, Technical Support, Banking Operations, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Concentrix research, (5) Clear communication. ? What is the work culture like at Concentrix? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in India Browse all Non-Tech jobs Latest Fresher jobs More jobs at Concentrix Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. 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