📋 Job Details at a Glance 📍 Location Pune, India 🏢 Company Concentrix 👥 Experience 2-4 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry BPO 🛠 Key Skills Training Program Design Performance Data Analysis Facilitation Skills Operational Goal Alignment Training Compliance Monitoring Feedback Collection Supervisor Training and Quality at Concentrix — Full Details & How to Apply Concentrix is hiring for a Supervisor Training and Quality role in Pune, India , where candidates will directly apply training program design skills to support operational goal alignment . This role is part of Concentrix recruitment in the BPO sector, offering freshers hands-on exposure to training supervision and quality assurance in a structured onsite environment. This Supervisor Training and Quality position ensures that training programs are aligned with operational goals through the use of performance data analysis and feedback collection . The role involves monitoring training compliance and facilitating sessions, which directly influence employee performance and client satisfaction. Supervisors use operational goal alignment and facilitation skills to maintain consistent training standards across teams, ensuring quality in daily operations. Concentrix operates from Pune, India, with a focus on customer experience delivery. The Supervisor Training and Quality team supports quality assurance processes within the BPO industry, working with tools related to training compliance and performance data. The role is part of a structured onsite setup at Poloroche Business Avenue, Pune. 2023, 2024, 2025, 2026 graduates with Any Graduate qualification and 2-4 years experience are eligible. The salary for this role is Not Disclosed . This position is available for freshers and offers practical experience in training supervision and quality assurance. Candidates will develop hands-on skills in Training Program Design , Performance Data Analysis , Facilitation Skills , Operational Goal Alignment , Training Compliance Monitoring , and Feedback Collection . These competencies are directly transferable to roles in training management and quality assurance within BPOs, with potential for progression into supervisory or operational leadership roles. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Explore more Supervisor Training and Quality jobs and Pune, India jobs through Concentrix recruitment opportunities. Job Role & Responsibilities The Supervisor Training and Quality role at Concentrix ensures that training programs meet operational goal alignment and performance data analysis benchmarks, directly impacting client service quality and compliance in BPO operations. Analyze performance data from client call logs and quality scorecards to identify skill gaps and determine training needs using performance data analysis . Design structured training modules using training program design principles to deliver content aligned with operational goal alignment and client service KPIs . Facilitate live training sessions and workshops using facilitation skills to ensure participant engagement, knowledge retention, and real-time feedback collection . Collaborate with department heads to align training initiatives with operational goal alignment and monthly performance metrics such as first-call resolution rate. Monitor training compliance through regular audits of training compliance monitoring records and feedback from quality check reports . Assess training effectiveness using post-training assessments and pre/post performance data to validate improvements in training compliance monitoring . Document all training activities, including session records, participant feedback, and training records , to ensure transparency and audit readiness. Address training challenges by resolving issues in client-facing training sessions using structured problem-solving and feedback collection mechanisms. This role demands full ownership of training delivery, from data-driven need identification to compliance reporting , with direct impact on quality metrics and training standards in daily operations. Required Skills & Technical Competencies Candidates must demonstrate intermediate proficiency in five core technical competencies essential for training design and quality assurance in BPO environments. Technical Skills Training Program Design — intermediate — used to create structured, measurable training modules that meet operational goal alignment and support quality scorecard targets. Performance Data Analysis — intermediate — applied to interpret call quality metrics and first-call resolution rate to identify training gaps and improvement areas. Facilitation Skills — intermediate — deployed daily to lead training sessions, manage group dynamics, and ensure participant engagement during workshops. Operational Goal Alignment — intermediate — used to tailor training content to match monthly performance KPIs and department-level objectives in BPO operations. Training Compliance Monitoring — intermediate — implemented through regular audits of training records and quality check reports to ensure adherence to mandatory learning standards. When preparing a resume, emphasize hands-on experience with training program design , performance data analysis , and facilitation tools such as PowerPoint or Google Forms used in real training sessions. Eligibility Criteria This role is designed for any graduate with a foundational understanding of training processes and performance metrics , especially those from 2023, 2024, 2025, and 2026 batches . Must hold a graduate degree from any recognized university with a minimum passing academic standard . Eligible candidates must belong to the 2023, 2024, 2025, or 2026 recruitment batches. Minimum of 2 years of relevant experience in training, BPO, or operational support roles is required. Academic performance is not specified, but a strong foundation in communication and analytical reasoning is expected. Internship experience in training or BPO operations is a competitive advantage and should be clearly documented. Must have a portfolio showcasing training session plans, feedback forms, or performance data analysis reports. Documentation & Portfolio Requirements Resumes must include a clear section on training experience, with specific examples of training program design , performance data analysis , and facilitation outcomes using tools like Google Sheets or PowerPoint . For this role, prioritize including a sample training session plan , a performance data analysis report , and a participant feedback form in your portfolio to demonstrate practical application of training compliance monitoring and facilitation skills . Salary for Supervisor Training and Quality at Concentrix 💰 Compensation Not Disclosed The advertised compensation for the Supervisor Training and Quality role at Concentrix is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Supervisor Training and Quality Upskilling with the right resources significantly enhances your chances of selection for this role by demonstrating relevant expertise and commitment. Recommended Courses & Resources MS Office — Proficiency in MS Office is crucial for data analysis and reporting tasks. Communication Skills — Effective communication is essential for facilitating training and providing feedback. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume — Customize your resume to reflect the specific skills and responsibilities outlined in the job description. ❌ Overlooking facilitation skills — Clearly demonstrate your experience in facilitation and training program design . ❌ Neglecting relevant internships — Include internships or projects that showcase your understanding of the BPO industry. ❌ Using vague language — Focus on specific examples of your contributions and achievements. ❌ Not preparing for interview questions — Anticipate questions related to training effectiveness and performance metrics. ❌ Ignoring follow-up importance — Always follow up after submitting your application to express continued interest. Before You Apply — Checklist ✅ Review the job description thoroughly to understand the key responsibilities and required skills. ✅ Update your resume to reflect relevant experience and skills specific to the training and quality domain. ✅ Prepare a cover letter that highlights your passion for training and your understanding of the BPO industry. ✅ Gather any necessary documents, such as transcripts or certificates, that may be required during the application process. ✅ Ensure your LinkedIn profile is up-to-date and aligns with your resume. ✅ Practice common interview questions related to training and quality assurance. ✅ Set reminders for application deadlines and follow-up dates. ✅ Research Concentrix to understand its culture and values before the interview. Resume Tailoring & ATS Keywords for Supervisor Training and Quality Optimizing your resume for ATS is crucial to ensure it passes initial screenings and reaches hiring managers. ATS Keywords to Include Training Program Design Performance Data Analysis Facilitation Skills Operational Goal Alignment Training Compliance Monitoring Feedback Collection Training Effectiveness Supervision BPO Quality Assurance Training Needs Assessment Documentation Resume Tips for This Role Highlight specific training programs you've designed or facilitated, showcasing your relevant experience. Emphasize skills in performance data analysis and how you've used them to improve training outcomes. Include any projects or internships related to training or BPO to demonstrate practical experience. Optimize your resume for ATS by including keywords from the job description, especially around training and quality. Avoid generic statements; focus on quantifiable achievements and relevant skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including irrelevant work experience that does not relate to training or quality assurance. How to Apply for Supervisor Training and Quality at Concentrix Apply Now — Concentrix Visit the application portal and create an account if you don't have one. Upload your resume, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, paying attention to required fields. After submission, expect a confirmation email regarding your application status. Track your application status through the portal for updates on the hiring process. Applications reviewed on rolling basis — early submission recommended. Apply Now — Concentrix NexisGrow.com does not charge any fees for job applications. Concentrix Concentrix is a global leader in Business Process Outsourcing with a significant presence in Pune, India . This Onsite role is located at the Poloroche Business Avenue and supports customer engagement services through hands-on training and quality supervision. The team identifies training needs using performance data and feedback. They design and evaluate training programs, supervise trainers, ensure content consistency, and monitor compliance with mandatory learning. They assess training effectiveness through feedback and performance metrics, aligning programs with operational goals. This role supports Concentrix ’s delivery of training solutions by ensuring quality and consistency in training programs across operations. It directly contributes to maintaining high standards in customer engagement services. This role offers freshers early exposure to industry-standard training practices, performance metrics, and compliance monitoring—key skills in a BPO environment. It provides a structured career launchpad with real-world experience in training and quality operations. Company Details Industry BPO Location Pune, India Connect With Us Careers Apply Now Website 🔗 cnx.wd1.myworkdayjobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Supervisor Training and Quality at Concentrix? Eligibility Tap to expand + Answer Any graduate from the 2023-2026 batches with 2-4 years of experience. ? What technical skills are most important for this role? Skills Tap to expand + Answer Key skills include Training Program Design, Performance Data Analysis, and Facilitation Skills. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary details are not disclosed, but industry benchmarks suggest competitive compensation. ? What should I expect after applying for Supervisor Training and Quality at Concentrix? Hiring Process Tap to expand + Answer The process typically involves application review, screening, and an interview. ? How should I prepare for the Supervisor Training and Quality interview at Concentrix? Preparation Tap to expand + Answer Focus on understanding training methodologies, performance metrics, and the BPO industry. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite at the Poloroche Business Avenue in Pune. ? What is the career growth after joining Concentrix as Supervisor Training and Quality? Growth Tap to expand + Answer Exposure to training methodologies and operational strategies can lead to significant career advancement. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Emphasize training experience, facilitation skills, and any relevant projects. ? Is there a last date to apply for this role? Application Tap to expand + Answer Application deadlines are not specified, so apply as soon as possible. ? Is there a probation period at Concentrix? Probation Tap to expand + Answer Probation details are not specified in the job description. ? What is the work culture like at Concentrix? Culture Tap to expand + Answer The work culture is onsite, focusing on collaboration and direct client engagement. ? Can freshers apply for this role at Concentrix? Fresher Tap to expand + Answer Yes, freshers from the specified batches are encouraged to apply. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Non-Tech jobs Latest Fresher jobs More jobs at Concentrix Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com