📋 Job Details at a Glance 📍 Location Pune, India 🏢 Company Concentrix 👥 Experience 2-4 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry BPO 🛠 Key Skills Call Center Supervision Performance Coaching Attendance Monitoring Service Delivery Management Team Leadership Sr. Team Leader at Concentrix — Full Details & How to Apply Concentrix is hiring a Sr. Team Leader in Pune, India , where candidates will supervise call center associates and ensure performance metrics are met through daily coaching and attendance monitoring . This role offers freshers with a graduate degree a direct entry into call center supervision and service delivery management within a global BPO environment. The Sr. Team Leader role is essential for maintaining consistent service quality by overseeing daily operations, delivering performance coaching , and managing team attendance. Responsibilities include monitoring service delivery outcomes and ensuring team leaders adhere to performance goals. These duties directly influence customer satisfaction and operational efficiency in real-time call center operations. Concentrix recruitment emphasizes hands-on leadership in customer engagement and service delivery. The role is part of a structured BPO environment where team leaders manage daily workflows and support service delivery. The company focuses on performance coaching and accountability, with a clear emphasis on team leadership and operational consistency. 2023, 2024, 2025, 2026 graduates , Any Graduate , and candidates with 2-4 years of experience are eligible. The salary for this position is Not Disclosed . This role is available in Pune, India and requires onsite work. Applicants will gain practical experience in call center supervision , performance coaching , attendance monitoring , and service delivery management . This role builds foundational leadership skills and provides a clear progression path into managerial roles within the BPO sector. It sets a strong base for future roles in team leadership and operations. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Explore more Sr. Team Leader jobs and Concentrix recruitment opportunities in Pune, India jobs . Job Role & Responsibilities The Senior Team Leader at Concentrix ensures compliance with attendance policies and legal requirements in a BPO environment, directly supervising daily operations of call center associates to maintain service delivery standards . Supervise daily operations of call center associates using attendance monitoring tools to verify compliance with attendance policies and legal standards. Implement performance coaching techniques to improve team productivity and meet service delivery management KPIs such as first call resolution rate and customer satisfaction scores . Collaborate with HR and training teams to resolve performance issues and execute improvement plans based on performance coaching data and team leadership assessments. Monitor weekly performance metrics including average handling time , abandonment rate , and quality score to identify trends and areas for improvement. Take ownership of team performance by initiating corrective actions when service delivery management metrics fall below industry benchmarks or internal SLAs . Document performance reviews and coaching sessions in Concentrix’s performance tracking system to ensure accountability and clear communication of feedback. Resolve client-facing issues by providing real-time guidance to associates and team leaders using call center supervision protocols and team leadership frameworks. Track team adherence to service delivery standards through daily attendance monitoring logs and weekly performance coaching reports. This role demands direct ownership of team performance outcomes, with every action tied to measurable service delivery metrics , attendance compliance , and performance coaching records. Required Skills & Technical Competencies The Senior Team Leader role requires a clear technical profile in five core competencies, each applied in measurable, operational contexts within a BPO environment. Technical Skills Call Center Supervision — intermediate — used to manage team dynamics and ensure operational efficiency through daily oversight of call volume and agent availability logs. Performance Coaching — intermediate — applied to enhance team skills by conducting structured coaching sessions that target first call resolution rate and customer satisfaction improvements. Attendance Monitoring — intermediate — used daily to verify compliance with attendance policies and legal standards via Concentrix’s attendance tracking software . Service Delivery Management — intermediate — involves overseeing quality of service using quality score and abandonment rate metrics to meet internal SLAs . Team Leadership — intermediate — evaluated through team performance data, including average handling time and coaching effectiveness in improving team output. When preparing a resume or interview response, emphasize hands-on experience with attendance monitoring tools , performance coaching frameworks , and service delivery KPIs in real-world BPO operations. Eligibility Criteria This role is designed for any graduate with a foundational understanding of business operations, particularly in BPO environments, and is accessible to candidates from 2023 to 2026 batches. Any graduate degree is accepted, with a focus on academic exposure to business operations relevant to BPO workflows. Eligible batches are 2023, 2024, 2025, and 2026, allowing freshers to apply with demonstrated potential. 2–4 years of experience is preferred, though freshers may qualify if they show relevant skills in customer service or team supervision. No specific CGPA threshold is required, but a strong academic background may support readiness for performance coaching and attendance monitoring tasks. Internship experience in customer service or call center operations is an advantage and should be highlighted in application materials. Portfolio demonstrating team leadership or performance improvement initiatives is recommended for freshers. Documentation & Portfolio Requirements The resume must include a clear section on call center supervision experience, performance coaching activities, and attendance monitoring logs, with specific metrics such as first call resolution rate or abandonment rate where applicable. For this role, prioritize showcasing real-world examples of performance coaching sessions, attendance monitoring reports, or team leadership actions that improved team output or compliance — even from internship or academic projects. Salary for Sr. Team Leader at Concentrix 💰 Compensation Not Disclosed The advertised compensation for the Sr. Team Leader role at Concentrix is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Sr. Team Leader Upskilling with the right resources significantly enhances your chances of selection for the Sr. Team Leader role at Concentrix . Recommended Courses & Resources MS Office — Proficiency in MS Office is essential for reporting and data analysis in this role. Communication Skills — Effective communication is crucial for team leadership and performance coaching . Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills and experiences specific to the BPO industry. ❌ Neglecting leadership qualities — Showcase experiences in team settings or leadership roles. ❌ Overlooking performance metrics — Emphasize the importance of metrics in previous roles or projects. ❌ Submitting a generic cover letter — Address the specific responsibilities of the role in your cover letter. ❌ Not preparing for interview questions — Be ready for questions related to team management and performance coaching . ❌ Underestimating internships or volunteer experiences — Highlight any relevant customer service experiences. Before You Apply — Checklist ✅ Research Concentrix and understand its core values and services before applying. ✅ Tailor your resume to include relevant skills and experiences that align with the job description. ✅ Prepare a cover letter that addresses your motivation for applying and your fit for the role. ✅ Double-check the application portal for any specific requirements or documents needed. ✅ Follow up on your application status after submission to express continued interest. ✅ Network with current or former employees to gain insights into the company culture. ✅ Practice common interview questions related to team leadership and performance management. ✅ Ensure your online professional profiles are updated and reflect your qualifications. Resume Tailoring & ATS Keywords for Sr. Team Leader Optimizing your resume for ATS is crucial for the Sr. Team Leader role at Concentrix to ensure it passes initial screenings. ATS Keywords to Include Team Leadership Performance Coaching Attendance Monitoring Service Delivery Management Call Center Supervision Customer Engagement BPO Mentorship Operational Efficiency Performance Metrics Coaching Problem-Solving Resume Tips for This Role Highlight any leadership or supervisory experience, even in academic projects or internships. Emphasize skills related to performance coaching and team management relevant to the BPO sector. Include any relevant projects or internships that demonstrate customer service skills. Optimize your resume with keywords from the job description to pass ATS filters. Avoid including unrelated work experience that does not pertain to the BPO or customer service fields. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including generic skills or experiences that do not directly relate to the BPO industry or the specific role. How to Apply for Sr. Team Leader at Concentrix Apply Now — Concentrix Visit the application portal and create an account if you don't have one. Upload your resume, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, paying attention to required fields. After submission, expect a confirmation email and details on the next steps. Use the application portal to track the status of your application. Applications reviewed on rolling basis — early submission recommended. Apply Now — Concentrix NexisGrow.com does not charge any fees for job applications. Concentrix Concentrix is a global BPO company with an onsite operation in Pune, India . This Senior Team Leader role operates in an onsite work mode within a customer-facing call center environment. The position supports daily service delivery and team leadership in a structured, performance-driven setting. The team supervises call center associates, monitors attendance, and delivers performance coaching . Responsibilities include daily supervision, performance tracking, coaching strategies, and implementing corrective actions to ensure service delivery standards are met. This role supports Concentrix ’s focus on customer engagement and service delivery management . It enables hands-on experience in leadership and customer service within a real-world, structured environment. This role offers freshers early exposure to leadership, performance coaching , and team supervision—core skills used in daily operations. It provides practical experience in accountability, service delivery, and team management. Company Details Industry BPO Location Pune, India Connect With Us Careers Apply Now Website 🔗 cnx.wd1.myworkdayjobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Sr. Team Leader at Concentrix? Eligibility Tap to expand + Answer Any graduate from the batches 2023 to 2026 with relevant skills. ? What technical skills are most important for this role? Skills Tap to expand + Answer Call Center Supervision, Performance Coaching, and Team Leadership are crucial. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary details are not disclosed, but competitive for the BPO sector in Pune. ? What should I expect after applying for Sr. Team Leader at Concentrix? Hiring Process Tap to expand + Answer Application review followed by screening and potential interview. ? How should I prepare for Sr. Team Leader interview at Concentrix? Preparation Tap to expand + Answer Research the company, practice relevant interview questions, and prepare to discuss your leadership experiences. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite in Pune. ? What is the career growth after joining Concentrix as Sr. Team Leader? Growth Tap to expand + Answer Exposure to leadership responsibilities and potential internal mobility within the company. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Emphasize leadership experience, performance metrics knowledge, and customer service skills. ? Is there a last date to apply for this role? Application Tap to expand + Answer Application urgency context is not specified. ? Is there a probation period at Concentrix? Probation Tap to expand + Answer Probation details are not specified in the job description. ? What is the work culture like at Concentrix? Culture Tap to expand + Answer The role is onsite, requiring teamwork in a customer-facing environment. ? Can freshers apply for this role at Concentrix? Fresher Tap to expand + Answer Yes, freshers from eligible batches are encouraged to apply. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Non-Tech jobs Latest Fresher jobs More jobs at Concentrix Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com