📋 Job Details at a Glance 📍 Location Mumbai, Maharashtra, India 🏢 Company Concentrix 👥 Experience 5+ years 🎓 Qualification 5+ years. Hands-on with SQL. Relevant technical / engineering background 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Operations 🛠 Key Skills SQL Operations Management Team Leadership Performance Monitoring Technical Communication Operations Manager at Concentrix — Full Details & How to Apply Concentrix is seeking an Operations Manager in Mumbai, Maharashtra, India to oversee health insurance telesales operations, ensuring optimal agent performance and sales metrics. This role is pivotal in enhancing sales efficiency within a growing sector, making it an excellent fit for seasoned professionals. The demand for skilled operations managers in the health insurance sector is rising, particularly as companies like Concentrix expand their customer engagement services. This role is critical for driving sales efficiency and improving customer satisfaction, directly influencing the company's reputation in the competitive health insurance market. What sets Concentrix apart is its global footprint, employing over 400,000 people since its founding in 1983 . The company is known for its commitment to innovation and excellence in customer service, making it an attractive employer for those looking to advance their careers in operations management. We encourage 2023, 2024, 2025, 2026 graduates with 5+ years experience and a hands-on background in SQL to consider this role. Candidates should possess a relevant technical/engineering background . The salary for this position is Not Disclosed , but the potential for growth is significant. In this role, you will work with essential skills such as SQL , Operations Management , Team Leadership , and Performance Monitoring . This position not only enhances your technical communication abilities but also opens doors for rapid career advancement within a global company, setting you apart from your peers. 📊 Role Difficulty: Medium | Competition Level: High | Fresher Friendly: No NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Operations Manager at Concentrix is to enhance the efficiency of the health insurance telesales floor while ensuring optimal performance metrics are achieved through data-driven strategies. Oversee daily operations of the health insurance telesales floor, utilizing performance dashboards to ensure high call connectivity and low drop rates. Utilize SQL to analyze call flow data, optimizing agent performance metrics to achieve sales quotas effectively. Collaborate with IT and tech support teams to manage dialer infrastructure and CRM routing for seamless operations. Monitor real-time queue metrics to ensure optimal agent utilization, identifying areas for improvement in performance. Coach and mentor a team of Telesales Team Leaders and Health Insurance Sales Representatives to enhance their skills and performance. Document performance reports and communicate findings to senior management for informed strategic decision-making. Resolve client issues by providing technical communication and problem-solving support, enhancing overall customer satisfaction. This role fosters an ownership culture where the Operations Manager directly impacts the success of the telesales team and contributes to the overall growth of Concentrix . Required Skills & Technical Competencies The ideal candidate must possess a robust skill profile, particularly in SQL and Operations Management , to drive performance and optimize processes effectively. Technical Skills SQL — advanced — essential for analyzing sales data and optimizing operations through query writing and data manipulation. Operations Management — advanced — critical for overseeing daily telesales activities and ensuring adherence to performance standards. Team Leadership — advanced — necessary for mentoring and evaluating a diverse team of sales representatives to drive performance. Technical Communication — advanced — vital for effectively conveying operational strategies and performance metrics to team members and stakeholders. Performance Monitoring — advanced — involves using specific tools to track metrics and ensure sales targets are met consistently. When showcasing these technical skills in your resume or interview, emphasize specific examples of how you utilized them to achieve measurable outcomes. Eligibility Criteria This role is designed for experienced professionals with a strong technical background and a proven track record in operations management. Candidates must hold a degree in engineering or a related technical field. Eligible batches include 2023 , 2024 , 2025 , and 2026 , allowing recent graduates to apply. A minimum of 5 years of experience is required, emphasizing the need for seasoned professionals. Academic performance expectations include a minimum CGPA of 6.0 or equivalent percentage. Experience with relevant internships or projects in operations management or sales can provide a competitive edge. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, work experience, and specific projects related to operations management. Pro tip: Highlight your experience with SQL and performance monitoring in your application to stand out as a strong candidate for this role. Salary for Operations Manager at Concentrix 💰 Compensation Not Disclosed The advertised compensation for the Operations Manager role at Concentrix is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Operations Manager Upskilling with the right resources significantly enhances your chances of selection for the Operations Manager role at Concentrix . Recommended Courses & Resources MS Office — Proficiency in MS Office is essential for effective operations management and reporting. Communication Skills — Strong communication skills are vital for team leadership and technical communication. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to quantify achievements in previous roles — include specific metrics to demonstrate impact. ❌ Neglecting to tailor the resume — highlight relevant skills for the operations manager role. ❌ Using generic language — provide specific examples that showcase expertise in SQL and operations. ❌ Overlooking leadership experiences — showcase your ability to lead teams effectively. ❌ Submitting a resume without proofreading — ensure professionalism by checking for errors. ❌ Ignoring the application deadline — follow the application process outlined by the company. Before You Apply — Checklist ✅ Research Concentrix and its operations to understand the company culture and values. ✅ Prepare a tailored resume that highlights relevant skills and experiences for the Operations Manager role. ✅ Gather any necessary documents, such as transcripts or certifications, for the application. ✅ Review the job description thoroughly to ensure all requirements are addressed in your application. ✅ Practice common interview questions related to operations management and team leadership. ✅ Set up a professional email address for communication with potential employers. ✅ Ensure your LinkedIn profile is updated and reflects your resume accurately. ✅ Follow up on your application status after submission to express continued interest. Resume Tailoring & ATS Keywords for Operations Manager Optimizing your resume for ATS is crucial for standing out in the selection process for the Operations Manager role. ATS Keywords to Include Operations Management SQL Team Leadership Performance Monitoring Technical Communication Health Insurance Telesales Coaching CRM Data Analysis Call Metrics Problem-Solving Resume Tips for This Role Highlight your SQL experience with specific examples of data analysis or optimization projects. Emphasize leadership roles or experiences that demonstrate your ability to manage teams effectively. Include relevant projects or internships that showcase your skills in operations management or telesales. Optimize your resume for ATS by incorporating keywords from the job description. Avoid including unrelated work experiences that do not align with the operations management focus. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including generic objectives or summaries that do not add value to your resume for this specific role. How to Apply for Operations Manager at Concentrix Apply Now — Concentrix Visit the application portal and create an account to start your application. Upload a tailored resume that highlights your relevant skills and experiences. Fill out the application form, ensuring all information is accurate and complete. Expect a confirmation email after submission and be prepared for potential follow-up communications. Use the application tracking feature to monitor the status of your application. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Concentrix NexisGrow.com does not charge any fees for job applications. Concentrix Concentrix was founded in 1983 and has expanded its operations to over 40 countries , employing more than 400,000 individuals. The company's headquarters is located in Fremont, California , serving a diverse clientele across various sectors. With a strong global footprint, Concentrix has established itself as a leader in customer engagement solutions. Specializing in customer experience solutions, Concentrix offers services such as customer care, technical support, and sales, particularly focusing on the health insurance sector . The company utilizes advanced technologies to enhance service delivery, ensuring clients receive top-notch support tailored to their needs. This commitment to innovation is evident in their comprehensive service offerings. The workplace culture at Concentrix has garnered numerous accolades, including a high rating on Glassdoor for employee satisfaction. The company actively promotes employee engagement through various programs and initiatives, fostering a supportive environment. Recognized for its commitment to diversity and inclusion, Concentrix has been awarded for its outstanding workplace practices. Recently, Concentrix announced a strategic partnership with a leading tech firm to enhance its AI-driven customer service capabilities . This initiative aims to leverage cutting-edge technology to improve operational efficiency and customer satisfaction. Such developments reflect Concentrix 's dedication to staying at the forefront of industry advancements. For freshers looking to launch their careers in operations, Concentrix offers a unique platform to learn from industry leaders. The company provides hands-on experience in a global operations environment, equipping new employees with essential skills in SQL , operations management , and team leadership . This foundation is invaluable for those aspiring to excel in the field. Company Details Industry Operations Location Mumbai, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 cnx.wd1.myworkdayjobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Operations Manager at Concentrix? Eligibility Tap to expand + Answer Candidates with 5+ years. Hands-on with SQL. Relevant technical / engineering background and 5+ years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: SQL, Operations Management, Team Leadership, Performance Monitoring, Technical Communication. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: Not Disclosed. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Concentrix? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: SQL, Operations Management, Team Leadership, Performance Monitoring, Technical Communication. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Operations Manager interview? Preparation Tap to expand + Answer (1) Core concepts of SQL, Operations Management, Team Leadership, Performance Monitoring, Technical Communication, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Concentrix research, (5) Clear communication. ? What is the work culture like at Concentrix? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. 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