📋 Job Details at a Glance 📍 Location Bangalore, India 🏢 Company Concentrix 👥 Experience 1-3 years 🎓 Qualification Early career / Entry level | Freshers eligible. Hands-on with SQL. Relevant technical / engineering background 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry BPO 🛠 Key Skills SQL eWFM Scheduling Workforce Management Forecasting Analyst, Planning & Scheduling at Concentrix — Full Details & How to Apply Concentrix is hiring for an Analyst, Planning & Scheduling role in Bangalore, India , where freshers with hands-on SQL experience can directly apply technical skills in workforce management operations. This position is part of Concentrix ’s BPO operations and offers early-career professionals access to real-time eWFM tools and scheduling systems used in daily workforce planning. This Analyst, Planning & Scheduling role supports operational efficiency by managing workforce scheduling and forecasting . The role involves using SQL to analyze data, applying scheduling and workforce management principles, and ensuring engineering teams are optimally scheduled. These responsibilities directly influence service delivery timelines and team productivity within the BPO environment. Concentrix recruitment for this role emphasizes hands-on technical skills, with a focus on SQL and workforce management tools. The position is based in Bangalore, India and is onsite. The company operates within the BPO industry, offering structured roles for early-career professionals in planning and scheduling . This role is part of Concentrix ’s dedicated workforce operations team. 2024, 2025, 2026 graduates are eligible. Candidates must have an Early career / Entry level | Freshers eligible. Hands-on with SQL. Relevant technical / engineering background . The role requires 1-3 years of experience. The salary is Not Disclosed . Candidates will gain practical experience with SQL , eWFM , scheduling , workforce management , and forecasting . This role provides a foundation for progression into analytics and operations management within the BPO sector. It offers direct exposure to real-time scheduling systems used in large-scale operations. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Analyst, Planning & Scheduling jobs in Bangalore, India jobs are available through Concentrix recruitment . Apply online to secure your place in this onsite role. Job Role & Responsibilities The Analyst, Planning & Scheduling at Concentrix ensures accurate, data-driven workforce planning for engineering teams by managing weekly schedules through eWFM and analyzing scheduling performance using SQL . This role directly impacts operational continuity and service delivery efficiency through precise forecasting and real-time metric tracking. Utilize eWFM to generate weekly work schedules for engineering teams, aligning team assignments with shift requirements and ensuring coverage across all operational days. Leverage SQL to query scheduling databases and extract historical data on team availability, overtime, and shift overlap for performance analysis. Collaborate with engineering and training teams to schedule training sessions and special events, using forecasting to predict staffing needs during peak activity periods. Monitor key scheduling metrics such as shift utilization, idle time, and coverage gaps to identify trends and report on workforce efficiency using workforce management KPIs. Take ownership of the scheduling process by updating schedules in eWFM within 24 hours of operational changes and validating against real-time service demand data. Document scheduling workflows and process changes in a shared workforce management document, ensuring all stakeholders receive updated information via email or internal portals. Identify scheduling conflicts using SQL queries that detect overlapping shifts and resolve them by proposing alternative shift assignments with forecasting input. Report on weekly scheduling outcomes to leadership, including metrics such as average shift duration, team utilization rate, and unplanned downtime. This role demands direct ownership of the scheduling lifecycle, from data input to final delivery, with measurable impact on workforce efficiency and service continuity metrics. Required Skills & Technical Competencies Candidates must demonstrate hands-on proficiency in SQL , eWFM , forecasting , and workforce management to perform core scheduling tasks effectively. These skills are applied in real-time operations and must be validated through practical use in data analysis and tool execution. Technical Skills SQL — entry — used to extract and analyze scheduling data from Concentrix ’s internal databases to generate reports on team availability and shift patterns. eWFM — intermediate — applied to create, modify, and validate weekly work schedules for engineering teams, ensuring compliance with shift rules and coverage standards. Forecasting — entry — used daily to predict staffing needs based on historical service volume and adjust schedules accordingly to avoid over- or under-coverage. Workforce Management — intermediate — applied to evaluate team performance metrics and ensure alignment between schedule design and operational outcomes. When preparing your resume, emphasize specific projects or tasks where you used SQL to analyze scheduling data or configured eWFM workflows to manage team shifts. Eligibility Criteria This role is designed for freshers and early-career candidates with a degree in engineering or a related technical field, who have hands-on experience with SQL or workforce scheduling tools. It supports direct post-graduation entry into operational planning roles. Must hold a degree in engineering or a related technical discipline, such as mechanical, electrical, or computer engineering. Eligible batches are 2024 , 2025 , and 2026 , allowing freshers to apply immediately after graduation. 1–3 years of experience is preferred but not mandatory, with entry-level candidates expected to demonstrate practical exposure to scheduling or data tools. No specific CGPA or percentage is required, but a strong academic background in technical fields is advantageous. Projects or internships involving SQL queries or eWFM scheduling workflows will significantly strengthen your application profile. Documentation & Portfolio Requirements Your resume must include a clear section on technical projects, such as a SQL query used to analyze shift patterns or a eWFM configuration task completed during an internship or academic project. For this role, prioritize showcasing a SQL script that retrieves scheduling data or a documented eWFM workflow you configured—these are the exact tools used in the job and will be evaluated during interviews. Salary for Analyst, Planning & Scheduling at Concentrix 💰 Compensation Not Disclosed The advertised compensation for the Analyst, Planning & Scheduling role at Concentrix is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Analyst, Planning & Scheduling Upskilling with the right resources can significantly improve your chances of selection for this specific role. Recommended Courses & Resources MS Office — Mastering MS Office is essential for data analysis and reporting tasks in this role. Communication Skills — Strong communication skills are vital for effective collaboration and reporting in workforce management . Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight SQL skills — ensure these are prominently featured. ❌ Neglecting to mention relevant coursework or projects — include these to demonstrate practical knowledge. ❌ Using generic language instead of specific examples of past experiences — be precise about contributions. ❌ Overlooking the importance of communication skills — highlight experiences that showcase these abilities. ❌ Submitting a resume without proofreading — ensure there are no grammatical errors or typos. ❌ Ignoring the application instructions — follow all guidelines provided in the job posting. Before You Apply — Checklist ✅ Research Concentrix and understand its services and culture before applying. ✅ Prepare a tailored resume that highlights relevant skills and experiences. ✅ Gather any necessary documents, such as transcripts or certificates. ✅ Complete the online application form carefully, ensuring all fields are filled accurately. ✅ Double-check the resume for ATS optimization and relevance to the job description. ✅ Submit the application before the deadline to ensure consideration. ✅ Follow up on the application status after a week to express continued interest. ✅ Prepare for potential interviews by reviewing common questions and company information. Resume Tailoring & ATS Keywords for Analyst, Planning & Scheduling Optimizing your resume for ATS is crucial for increasing visibility in the hiring process for this role. ATS Keywords to Include Analyst Planning Scheduling SQL eWFM Workforce Management Forecasting Technical Communication Data Analysis Problem-Solving Scheduling Metrics Collaboration Resume Tips for This Role Highlight SQL proficiency and any relevant projects or coursework. Emphasize teamwork and communication skills, as collaboration is key in this role. Include any internships or practical experience related to scheduling or workforce management . Optimize for ATS by using keywords from the job description. Avoid including unrelated work experience that does not demonstrate relevant skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including generic statements that do not add value to your application. How to Apply for Analyst, Planning & Scheduling at Concentrix Apply Now — Concentrix Visit the application portal and create an account if necessary. Upload a tailored resume that highlights relevant skills and experiences. Fill out the application form accurately, ensuring all required fields are completed. After submission, expect a confirmation email regarding your application. Track your application status through the portal for updates. Applications reviewed on rolling basis — early submission recommended. Apply Now — Concentrix NexisGrow.com does not charge any fees for job applications. Concentrix Concentrix is a global leader in customer engagement, operating in Bangalore, India. The Analyst, Planning & Scheduling role is part of the BPO industry, based onsite at Divyasree Towers, Bannerghatta Main Road. The work mode is on-site, supporting hands-on team collaboration in a dedicated office environment. The team manages engineering team schedules using eWFM , develops forecasting models, and generates intraday patterns. Responsibilities include scheduling training, optimizing workloads, and maintaining schedules as a single point of contact for business unit operations. These activities ensure efficient workforce planning and timely resource allocation. This role supports Concentrix ’s workforce management solutions by enabling effective scheduling and training planning for engineering teams. It directly contributes to operational efficiency within the business unit through structured scheduling and real-time planning. This role offers freshers early exposure to industry-standard tools like SQL and eWFM . Hands-on experience with workforce planning and forecasting provides a strong foundation in real-world BPO operations and technical workflow management. Company Details Industry BPO Location Bangalore, India Connect With Us Careers Apply Now Website 🔗 cnx.wd1.myworkdayjobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Analyst, Planning & Scheduling at Concentrix? Eligibility Tap to expand + Answer Freshers from engineering or related technical fields, specifically from the 2024, 2025, and 2026 batches. ? What technical skills are most important for this role? Skills Tap to expand + Answer SQL, eWFM, and forecasting are crucial for effective scheduling and workforce management. ? What is the expected salary for this position? Salary Tap to expand + Answer The salary is not disclosed, but competitive for entry-level roles in Bangalore. ? What should I expect after applying for Analyst, Planning & Scheduling at Concentrix? Hiring Process Tap to expand + Answer The process typically involves application review, followed by screening and interviews. ? How should I prepare for the Analyst, Planning & Scheduling interview at Concentrix? Preparation Tap to expand + Answer Review SQL concepts, workforce management tools, and prepare to discuss relevant experiences. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite at the Bangalore office. ? What is the career growth after joining Concentrix as Analyst, Planning & Scheduling? Growth Tap to expand + Answer Exposure to advanced workforce management practices can lead to further opportunities within the company. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Focus on SQL skills, relevant projects, and teamwork experiences. ? Is there a last date to apply for this role? Application Tap to expand + Answer Specific application deadlines are not mentioned; apply as soon as possible. ? Is there a probation period at Concentrix? Probation Tap to expand + Answer Probation details are not specified in the job posting. ? What is the work culture like at Concentrix? Culture Tap to expand + Answer The work culture is onsite, fostering collaboration among teams. ? Can freshers apply for this role at Concentrix? Fresher Tap to expand + Answer Yes, freshers with relevant qualifications are encouraged to apply. 🔗 Explore More on NexisGrow More jobs in Bangalore Browse all Non-Tech jobs Latest Fresher jobs More jobs at Concentrix Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com