📋 Job Details at a Glance 📍 Location Manila, Philippines 🏢 Company Coinbase 👥 Experience 2+ years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₱849,800 per year 🏢 Industry Non-Tech 🛠 Key Skills Salesforce Control Center Athena generative-AI tools Complaints Analyst II at Coinbase — Full Details & How to Apply Coinbase is seeking a Complaints Analyst II in Manila , where you can leverage your skills in Salesforce and generative-AI tools to resolve consumer complaints effectively. This role is pivotal as the demand for skilled complaints analysts is rising, making it a key position for enhancing customer satisfaction in the non-tech sector. The importance of the Complaints Analyst II role cannot be overstated, especially as companies like Coinbase prioritize customer experience. As the cryptocurrency market continues to expand, the need for professionals who can effectively manage and resolve consumer complaints is becoming increasingly critical. This role directly impacts user experience, ensuring that escalated complaints are handled efficiently, thereby fostering customer trust and retention. Coinbase , founded in 2012 , has grown to employ over 4,000 individuals globally, establishing itself as a leader in cryptocurrency exchange. This growth not only highlights the company's stability but also its commitment to innovation and customer service. Working at Coinbase means being part of a culture that values transparency and collaboration, making it an ideal environment for new graduates. We encourage 2023, 2024, 2025, 2026 graduates to apply, especially those with 2+ years experience in relevant fields. This position is open to Any Graduate and offers a competitive salary of ₱849,800 per year , making it an attractive opportunity for fresh talent looking to enter the workforce. In this role, you will gain hands-on experience with advanced tools like Salesforce , Control Center , and Athena . These skills are increasingly sought after across various industries, opening doors for career advancement in customer relations and complaint management. The experience you gain here will set a solid foundation for your future career trajectory. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Complaints Analyst II at Coinbase is to ensure effective resolution of consumer complaints through meticulous investigation and collaboration, enhancing customer satisfaction and operational efficiency. Investigate escalated consumer complaints using Salesforce to ensure accurate and timely resolutions, enhancing customer trust and loyalty. Utilize Control Center to manage and track case progress, ensuring compliance with service-level agreements and operational standards. Collaborate cross-functionally with the Customer Support and Compliance teams to align on complaint resolution strategies, fostering a unified approach. Maintain complete case records in Athena , ensuring data integrity and facilitating performance analysis for continuous improvement. Take ownership of assigned caseloads, demonstrating initiative in resolving complex consumer issues through proactive engagement. Document and communicate case findings clearly to stakeholders, ensuring transparency and accountability in the resolution process. Engage directly with clients to understand their concerns and provide tailored solutions, significantly enhancing customer satisfaction. This role promotes a culture of ownership, allowing analysts to directly impact customer experiences and operational success through their dedicated efforts. Required Skills & Technical Competencies The skill profile for the Complaints Analyst II role at Coinbase emphasizes technical competencies essential for effective complaint management and resolution. Technical Skills Salesforce — intermediate — essential for managing customer interactions and tracking case progress effectively. Control Center — intermediate — used for monitoring complaint workflows, crucial for maintaining operational efficiency. Athena — intermediate — employed for data management and reporting, necessary for performance evaluation in this role. Generative-AI tools — intermediate — applied for automating responses and improving complaint resolution speed. When showcasing these technical skills in your resume or interview, emphasize specific experiences and outcomes achieved through their application. Eligibility Criteria This role is designed for graduates who possess relevant experience and skills in customer service and complaint handling. Any graduate is eligible, focusing on skills rather than specific academic backgrounds. Batches from 2023 to 2026 can apply, allowing freshers to enter the job market. The experience requirement is 2+ years, suggesting candidates with internships or relevant projects will have an advantage. Academic performance is not explicitly stated, but a strong GPA may enhance candidacy in a competitive applicant pool. Experience with customer service or complaint handling through internships or projects will be beneficial for this role. Documentation & Portfolio Requirements Ensure your resume is clear and concise, highlighting relevant experiences and skills. Include specific examples of your work with Salesforce or Athena . Pro tip: Tailor your application to emphasize your direct experiences with complaint resolution and the tools mentioned in the job description. Salary for Complaints Analyst II at Coinbase 💰 Compensation ₱849,800 per year The advertised compensation for the Complaints Analyst II role at Coinbase is ₱849,800 per year . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Complaints Analyst II Upskilling with the right resources can significantly enhance your chances of selection for the Complaints Analyst II role at Coinbase . Recommended Courses & Resources MS Office — Proficiency in MS Office is essential for documentation and reporting tasks. Communication Skills — Strong communication skills are vital for effective complaint resolution and customer interaction. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Neglecting to tailor your resume — Highlight relevant skills for the Complaints Analyst role. ❌ Overlooking documentation importance — Clear documentation is crucial for this position. ❌ Failing to demonstrate tool familiarity — Show your experience with Salesforce and similar tools. ❌ Not preparing for customer complaint scenarios — Anticipate questions related to complaint resolution. ❌ Underestimating written communication skills — Emphasize your writing abilities in your application. ❌ Ignoring problem-solving abilities — Showcase your problem-solving experiences effectively. Before You Apply — Checklist ✅ Research Coinbase's company culture and values before applying to align your application. ✅ Update your resume to reflect relevant skills and experiences tailored to the job description. ✅ Prepare a cover letter that highlights your interest in the role and the company. ✅ Gather any necessary documents, such as transcripts or certificates, to support your application. ✅ Double-check the application link for any specific submission guidelines. ✅ Follow up on your application status after submission to express continued interest. ✅ Network with current or former employees to gain insights into the role and company. ✅ Practice common interview questions related to customer service and complaint resolution. Resume Tailoring & ATS Keywords for Complaints Analyst II Optimizing your resume for ATS is crucial for securing the Complaints Analyst II position at Coinbase . ATS Keywords to Include Complaints Analyst Salesforce Control Center Athena Consumer complaint handling Escalation management Case investigation Regulatory awareness Caseload management Written communication Record maintenance SLA-driven customer support Resume Tips for This Role Highlight experience with Salesforce or similar CRM tools to demonstrate relevant technical skills. Emphasize any customer service roles or projects that showcase your complaint handling abilities. Include specific projects or internships that involved case management or consumer interactions. Optimize your resume for ATS by incorporating keywords from the job description. Avoid including unrelated work experience that does not demonstrate your suitability for this role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including generic job descriptions that do not relate to the Complaints Analyst role. How to Apply for Complaints Analyst II at Coinbase Apply Now — Coinbase Visit the application portal and create an account if you don't have one. Upload your resume, ensuring it is tailored to the Complaints Analyst role. Fill out the application form accurately, highlighting relevant experiences. After submission, expect a confirmation email regarding your application status. Use the application portal to track the status of your application. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Coinbase NexisGrow.com does not charge any fees for job applications. Coinbase Coinbase was founded in 2012 and is headquartered in San Francisco, California . With a global presence in over 100 countries , it has become a significant player in the cryptocurrency market. The company has facilitated transactions worth over $1 trillion since its inception, showcasing its scale and influence in the industry. The core offerings of Coinbase include its user-friendly cryptocurrency exchange platform, which allows users to buy, sell, and securely store various cryptocurrencies. Additionally, the company provides services like Coinbase Pro for advanced trading and Coinbase Wallet for secure asset management. These platforms are designed to cater to both novice and experienced traders. Coinbase has received a 4.2-star rating on Glassdoor , reflecting its focus on employee satisfaction and a supportive work environment. The company promotes a culture of transparency and innovation, offering programs such as Coinbase Earn , which allows employees to learn about cryptocurrencies while earning rewards. This commitment to employee development is evident in its numerous accolades. Recently, Coinbase has expanded its services to include educational resources for users, further enhancing customer empowerment. The company has also secured over $500 million in funding to support its growth initiatives, including the integration of generative-AI tools to improve customer service and analytics capabilities. For freshers, Coinbase offers a unique career launchpad in the non-tech sector. The company’s focus on customer service and analytics provides ample opportunities for skill development and rapid career advancement. With a commitment to innovation and employee growth, Coinbase is an ideal place to start a career in the evolving cryptocurrency landscape. Company Details Industry Non-Tech Location Manila, Philippines Connect With Us Careers Apply Now Website 🔗 coinbase.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Complaints Analyst II at Coinbase? Eligibility Tap to expand + Answer Candidates with Any Graduate and 2+ years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Salesforce, Control Center, Athena, generative-AI tools. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₱849,800 per year. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Coinbase? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Salesforce, Control Center, Athena, generative-AI tools. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Complaints Analyst II interview? Preparation Tap to expand + Answer (1) Core concepts of Salesforce, Control Center, Athena, generative-AI tools, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Coinbase research, (5) Clear communication. ? What is the work culture like at Coinbase? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Manila Browse all Non-Tech jobs Latest Fresher jobs More jobs at Coinbase Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. 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