📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company Clean Harbors 👥 Experience 2+ years 🎓 Qualification Bachelor’s degree in Business Administration, Commerce, Communications, or a related field 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹4.5 – ₹7.5 LPA 🏢 Industry BPO 🛠 Key Skills B2B B2C customer support payment handling scheduling upselling cross-selling Customer Service / Customer Success Associate at Clean Harbors — Full Details & How to Apply Clean Harbors is seeking a Customer Service / Customer Success Associate in Pune, Maharashtra, India , where you'll engage with international clients and enhance your customer support skills in a BPO setting. This role offers a unique chance to work with a leader in environmental services, directly impacting customer satisfaction and retention. The demand for Customer Service / Customer Success Associate jobs in the BPO sector is on the rise, particularly for companies like Clean Harbors that support North American enterprises. As businesses increasingly prioritize customer experience, roles that focus on customer support and success are becoming essential for maintaining competitive advantage. What sets Clean Harbors apart as an employer is its extensive global reach and commitment to environmental services since its founding in 1980 . With over 14,000 employees worldwide, Clean Harbors not only provides a stable work environment but also fosters a culture of growth and innovation, making it an attractive option for those looking to advance in the BPO industry. We encourage 2023, 2024, 2025, 2026 graduates with a Bachelor’s degree in Business Administration, Commerce, Communications, or a related field and 2+ years experience to apply. The salary for this position ranges from ₹4.5 – ₹7.5 LPA , making it a competitive opportunity in the Pune job market. In this role, you'll gain valuable experience in B2B and B2C interactions, enhancing your skills in customer support , payment handling , upselling , and cross-selling . These competencies are highly valued in the job market and can pave the way for future managerial positions within the company. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Customer Service / Customer Success Associate at Clean Harbors is to enhance customer satisfaction through effective communication and problem resolution across multiple channels. Manage inbound customer inquiries through various channels, utilizing CRM software to ensure first-call resolution and enhance customer experience. Handle payment processing accurately, ensuring timely transactions that meet customer expectations and maintain financial integrity. Collaborate with sales and operations teams to identify upselling and cross-selling opportunities, contributing to revenue growth. Monitor customer satisfaction metrics, providing actionable feedback for service improvement based on data collected from interactions. Take initiative in resolving customer issues, demonstrating ownership of the customer experience and ensuring a positive outcome. Document customer interactions meticulously, maintaining accurate records for reporting purposes and future reference. Provide support during client onboarding, ensuring a smooth transition for new customers and setting the stage for long-term satisfaction. Emphasizing ownership and accountability, this role directly impacts customer loyalty and the overall success of Clean Harbors . Required Skills & Technical Competencies The ideal candidate for the Customer Service / Customer Success Associate role must possess a diverse skill set tailored to meet customer needs effectively. Technical Skills B2B — intermediate — Essential for understanding and addressing the needs of business clients in customer interactions. B2C — intermediate — Critical for managing consumer inquiries and ensuring satisfaction across various channels. Payment Handling — advanced — Necessary for accurately processing financial transactions and maintaining customer trust. Scheduling — intermediate — Important for efficiently managing customer appointments and ensuring timely service delivery. Customer Support — advanced — Vital for providing high-quality assistance and resolving issues effectively. Soft Skills & Professional Competencies Excellent English Communication — Essential for effective interaction with international clients, ensuring clarity and understanding. Strong Problem-Solving Skills — Vital for addressing customer concerns promptly and effectively, enhancing overall satisfaction. Attention to Detail — Important for maintaining accurate records and ensuring the precision of payment processing. Adaptability — Necessary for adjusting to varying customer needs and operational changes in a customer service environment. Good to Have (Bonus Skills) Experience with CRM Systems like Salesforce — Can streamline customer interactions and improve service delivery. Knowledge of Upselling Techniques — Can directly contribute to revenue growth for Clean Harbors . Familiarity with Data Analysis Tools — Helps in understanding customer behavior and improving service strategies. When showcasing these skills in your resume or interview, emphasize specific examples of how you have applied them in previous roles. Eligibility Criteria This role is designed for candidates who have a strong educational background and relevant experience in customer service. A Bachelor’s degree in Business Administration , Commerce , or Communications is required. Eligible batches include 2023 to 2026 , allowing fresh graduates to apply. A minimum of 2+ years of experience in customer support is preferred. A minimum academic performance of 60% is preferred to ensure a strong educational foundation. Internship experience in customer service or related fields can provide a competitive edge. Documentation & Portfolio Requirements Submit your resume in a clear format, including relevant experience, educational background, and any certifications related to customer service. Highlight your specific achievements in customer service roles to stand out in your application for this position. Salary for Customer Service / Customer Success Associate at Clean Harbors 💰 Compensation ₹4.5 – ₹7.5 LPA The advertised compensation for the Customer Service / Customer Success Associate role at Clean Harbors is ₹4.5 – ₹7.5 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at Clean Harbors The selection process at Clean Harbors is designed to identify candidates who excel in customer service and align with the company's values. 1 Online Aptitude Test — 60 minutes, assessing logical reasoning and verbal skills. 2 Technical Interview — focusing on customer service scenarios, communication skills, and problem-solving abilities. 3 Behavioral Interview — situational questions to evaluate cultural fit and teamwork capabilities. 4 HR Interview — discussing salary expectations and role fit, with an offer timeline of 1-2 weeks post-interview. Topic-wise Preparation Guide Round 1: Online Aptitude Test Logical Reasoning — essential for problem-solving in customer interactions — Khan Academy Verbal Ability — crucial for effective communication with clients — Khan Academy Numerical Ability — important for handling payment processing — Khan Academy Situational Judgement — assessing responses to customer service scenarios — Khan Academy Round 2: Technical Interview Customer Service Principles — understanding best practices in B2B and B2C contexts — GeeksForGeeks Communication Skills — depth in verbal and written communication expected — GeeksForGeeks Problem-Solving Techniques — strategies for resolving customer issues — GeeksForGeeks Payment Handling Procedures — familiarity with financial transactions — GeeksForGeeks Upselling Strategies — techniques to enhance customer value — GeeksForGeeks Round 3: Behavioral Interview STAR Method for Behavioral Questions — structuring responses to showcase experiences — MindTools Conflict Resolution — handling difficult customer interactions effectively — MindTools Role-Specific Scenarios — preparing for questions related to customer service challenges — MindTools Timeline & Expectations The application to offer timeline typically spans 1-2 weeks, allowing candidates to prepare adequately for each stage. Focus on demonstrating your customer service skills and adaptability throughout the selection process. Expected Interview Questions for Customer Service / Customer Success Associate at Clean Harbors These questions are based on the role's actual tech stack and responsibilities. Technical Questions How do you handle a situation where a customer is unhappy with a service? What steps would you take to process a payment error? Can you explain the upselling process in customer service? How do you prioritize multiple customer inquiries? What tools have you used for customer relationship management? Describe your experience with scheduling customer appointments. Behavioral Questions Describe a time you resolved a conflict with a customer. How do you manage stress during peak customer service hours? Give an example of a time you went above and beyond for a customer. How do you handle constructive criticism from supervisors? Role-Specific Questions What do you believe is the most important skill for a Customer Service Associate? How would you approach a customer who is not satisfied with their service? What metrics do you think are important for measuring customer satisfaction? Use the STAR method to structure your answers, focusing on specific examples from your experience. Resume Tailoring & ATS Keywords for Customer Service / Customer Success Associate Optimizing your resume for ATS is crucial for standing out in the application process. ATS Keywords to Include Customer Service B2B B2C Payment Handling Scheduling Upselling Cross-Selling Communication Skills Problem-Solving CRM Software First-Call Resolution Customer Satisfaction Resume Tips for This Role Highlight relevant customer service experience, including internships or projects. Emphasize communication skills, particularly in English, as this role requires interaction with international clients. Include any experience with CRM tools or payment handling to align with job requirements. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experience that does not showcase relevant skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include irrelevant work experience that does not demonstrate your customer service skills. About Clean Harbors Founded in 1980 , Clean Harbors is headquartered in Norwell, Massachusetts , and operates in over 50 locations worldwide. With a workforce exceeding 14,000 employees , the company has established a significant global footprint in the environmental and industrial services sector. Clean Harbors specializes in a variety of services, including waste management , emergency response , and industrial cleaning . The company serves diverse industries such as oil and gas , manufacturing , and construction , providing tailored solutions to meet specific client needs. The company has received accolades for its workplace culture, boasting a Glassdoor rating of 4.0 . Employee programs focus on engagement and satisfaction, fostering a supportive environment that encourages professional growth and collaboration among team members. Recently, Clean Harbors has expanded its service offerings, investing in advanced technologies to enhance operational efficiency. The company has also launched initiatives aimed at improving customer service, reflecting its commitment to innovation and responsiveness in a competitive market. This role as a Customer Service / Customer Success Associate offers freshers a robust foundation in customer service within a reputable global company. With hands-on experience in a structured environment, employees can develop essential skills that pave the way for future career advancement. Why Join Clean Harbors as Customer Service / Customer Success Associate? Joining Clean Harbors as a Customer Service / Customer Success Associate provides a unique opportunity to develop essential skills in a supportive environment, ensuring a solid foundation for your career in the BPO industry. CRM Tool Proficiency — Gain hands-on experience with Salesforce , enhancing your ability to manage customer interactions effectively. Payment Handling Insights — Learn the intricacies of payment processing specific to BPO operations, equipping you with valuable industry knowledge. Career Advancement Potential — Opportunities for growth into roles such as Customer Success Manager or Operations Supervisor within 1-2 years. Collaborative Culture — Experience a workplace that emphasizes teamwork and continuous improvement, fostering a supportive atmosphere. Pune Lifestyle Benefits — Enjoy a vibrant lifestyle with a lower cost of living compared to other major Indian cities, enhancing your work-life balance. According to NexisGrow.com, starting your career at Clean Harbors as a Customer Service / Customer Success Associate positions you for significant professional growth in the BPO sector. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Customer Service / Customer Success Associate at Clean Harbors? Eligibility Tap to expand + Answer Candidates with Bachelor’s degree in Business Administration, Commerce, Communications, or a related field and 2+ years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: B2B, B2C, customer support, payment handling, scheduling. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹4.5 – ₹7.5 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Clean Harbors? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: B2B, B2C, customer support, payment handling, scheduling. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Customer Service / Customer Success Associate interview? Preparation Tap to expand + Answer (1) Core concepts of B2B, B2C, customer support, payment handling, scheduling, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Clean Harbors research, (5) Clear communication. ? What is the work culture like at Clean Harbors? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Non-Tech jobs Latest Fresher jobs More jobs at Clean Harbors Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com