📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company Citi 👥 Experience 2-4 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Banking & Finance 🛠 Key Skills Record Management Account Maintenance Customer Inquiry Resolution Management Information System (MIS) Reporting Process Coordination Regulatory Compliance Ops Support Specialist 5 at Citi — Full Details & How to Apply Citi is hiring an Ops Support Specialist 5 in Pune, Maharashtra, India , offering freshers with a graduate degree a direct entry into banking operations through hands-on work in regulatory compliance and customer inquiry resolution . This role is part of Citi ’s Pune, Maharashtra, India jobs recruitment drive, providing practical exposure to core banking processes. This Ops Support Specialist 5 role ensures accurate record management and supports smooth account maintenance by resolving customer inquiries. The position involves daily coordination of processes and generation of Management Information System (MIS) reporting , which directly contributes to operational accuracy and regulatory adherence. The role requires active engagement with Management Information System (MIS) Reporting and Customer Inquiry Resolution tools, ensuring compliance with banking standards. Citi recruitment for this role emphasizes operational efficiency and client service. The Citi team in Pune focuses on maintaining regulatory compliance and delivering consistent customer service through structured operations. This Citi recruitment initiative supports graduate-level professionals entering the banking sector with real-world experience in core operations. 2022, 2023, 2024, 2025 graduates , Any Graduate , and candidates with 2-4 years experience are eligible. The salary for this position is Not Disclosed . This role is available in Pune, Maharashtra, India jobs and requires onsite work. Candidates will gain hands-on experience in Record Management , Account Maintenance , Customer Inquiry Resolution , Management Information System (MIS) Reporting , Process Coordination , and Regulatory Compliance . This foundation prepares individuals for progression into higher-level operations or customer service roles within the banking industry. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Explore more Ops Support Specialist 5 jobs and Citi recruitment opportunities in Pune, Maharashtra, India jobs . Job Role & Responsibilities The Ops Support Specialist 5 at Citi ensures accurate record maintenance and operational compliance within banking processes using internal record management systems and MIS reporting tools . This role directly supports account maintenance , customer inquiry resolution , and regulatory compliance through structured, auditable workflows. Maintain accurate records and documentation using Citi's internal record management systems to ensure compliance with regulatory compliance standards and audit requirements. Utilize Management Information Systems (MIS) to generate daily productivity and quality metrics, including error rate and response time tracking. Coordinate with the Operations - Core Team and relationship managers to facilitate account openings and maintenance, ensuring consistency in account maintenance procedures. Monitor and report on key performance indicators such as customer inquiry resolution time and discrepancy frequency to align with operational goals. Identify process inefficiencies in customer service workflows and propose improvements using process coordination frameworks to reduce handling time by 15%. Prepare and communicate detailed reports on financial entries and discrepancies to business units using MIS reporting tools and structured templates. Resolve customer inquiries and supervise escalated issues by documenting client concerns and routing them via customer inquiry resolution protocols with SLA tracking. Verify data accuracy in account records by cross-checking entries against record management logs and regulatory compliance benchmarks. This role demands direct ownership of operational data integrity and service delivery, with measurable impact on account maintenance outcomes and regulatory compliance adherence. Required Skills & Technical Competencies The Ops Support Specialist 5 must demonstrate intermediate proficiency in core operational functions, including record management , account maintenance , customer inquiry resolution , MIS reporting , and regulatory compliance — all applied in real banking environments. Technical Skills Record Management — intermediate — used to maintain accurate, auditable records in Citi's internal record management systems for compliance and audit trails. Account Maintenance — intermediate — applied to ensure consistent, error-free account updates in banking operations using standardized account data fields. Customer Inquiry Resolution — intermediate — used daily to resolve client queries via structured inquiry resolution protocols and SLA-based response tracking. Management Information Systems (MIS) — intermediate — leveraged to generate daily MIS reports on productivity metrics and quality indicators using predefined dashboards. Process Coordination — intermediate — applied to align account opening and maintenance workflows between Operations - Core Team and relationship managers. Regulatory Compliance — intermediate — assessed through practical scenarios involving adherence to banking regulations such as KYC and AML standards. When showcasing these skills, emphasize specific tools like Citi's internal record management systems , MIS reporting dashboards , and SLA tracking protocols in your resume and interview responses. Eligibility Criteria This role is designed for any graduate with a strong academic background and interest in operational banking processes, particularly those with exposure to account maintenance or customer service environments. Must hold a graduate degree in any discipline, with no specific field requirement. Eligible batches are 2022, 2023, 2024, and 2025 , allowing immediate entry for fresh graduates. 2–4 years of experience is preferred, but freshers are encouraged to apply and gain hands-on experience in banking operations. No minimum CGPA or percentage is required, though a strong academic record is generally favorable. Internship experience in banking or finance is advantageous and should be clearly documented. Applicants must submit a resume that includes a section on operational experience, such as account maintenance or customer inquiry handling . Documentation & Portfolio Requirements Your resume must include a dedicated section on account maintenance or customer inquiry resolution tasks, with specific examples of tools used, such as MIS reporting tools or record management systems . For this role, prioritize demonstrating hands-on experience with record management systems and MIS reporting tools in your resume — include actual tasks like data entry, discrepancy logging, or SLA tracking to show technical competence. Salary for Ops Support Specialist 5 at Citi 💰 Compensation Not Disclosed The advertised compensation for the Ops Support Specialist 5 role at Citi is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Ops Support Specialist 5 Upskilling with the right resources significantly enhances your chances of selection for the Ops Support Specialist 5 role at Citi . Recommended Courses & Resources MS Office — Proficiency in MS Office is essential for effective documentation and reporting tasks. Communication Skills — Strong communication skills are vital for resolving customer inquiries and collaborating with teams. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight relevant skills for banking operations — fix by aligning your experiences with job requirements. ❌ Neglecting to include specific examples of problem-solving in customer service — fix by detailing scenarios where you resolved issues. ❌ Overlooking the importance of clarity in communication skills — fix by ensuring your resume is well-structured and easy to read. ❌ Using generic language instead of specific terms from the job description — fix by incorporating keywords directly from the JD. ❌ Not researching Citi's operations and values — fix by familiarizing yourself with the company's mission and how it relates to the role. ❌ Submitting a resume without proofreading for errors — fix by reviewing for typos and grammatical mistakes. Before You Apply — Checklist ✅ Research Citi 's operations and values before applying. ✅ Tailor your resume to highlight relevant skills and experiences. ✅ Prepare a cover letter that addresses your interest in the Ops Support Specialist role. ✅ Ensure your LinkedIn profile is updated and reflects your resume. ✅ Gather any necessary documents, such as transcripts or certificates. ✅ Check the application portal for specific submission guidelines. ✅ Follow up on your application status after submission. ✅ Prepare for potential interviews by practicing common questions related to banking operations. Resume Tailoring & ATS Keywords for Ops Support Specialist 5 Optimizing your resume for ATS is crucial for securing the Ops Support Specialist 5 role at Citi . ATS Keywords to Include Record Management Account Maintenance Customer Inquiry Resolution Management Information System Regulatory Compliance Process Coordination Operations Support Documentation Customer Service Financial Entries Productivity Metrics Escalated Issues Resume Tips for This Role Highlight any relevant coursework or projects related to banking operations or customer service. Emphasize teamwork and collaboration experiences, particularly in customer-facing roles. Include any internships or practical experiences that demonstrate your understanding of financial processes. Optimize for ATS by using keywords from the job description, particularly those related to required skills. Avoid including unrelated work experiences that do not showcase your fit for the banking operations role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic phrases that do not add value to your application for this role. How to Apply for Ops Support Specialist 5 at Citi Apply Now — Citi Visit the application portal and create an account. Upload your resume, ensuring it is tailored to the job description. Fill out the application form accurately, providing all required information. After submission, you can expect a confirmation email regarding your application status. Track your application status through the portal for updates. Applications reviewed on rolling basis — early submission recommended. Apply Now — Citi NexisGrow.com does not charge any fees for job applications. Citi Citi is a global banking and finance company operating in Pune, Maharashtra, India. This Ops Support Specialist 5 role is onsite, offering freshers hands-on experience in a banking environment. The position supports core operations within the banking & finance industry. The team manages record documentation, account maintenance , and customer inquiries. They coordinate process flows, ensure regulatory compliance , and deliver accurate MIS reporting. These functions support daily operations and client service delivery across Citi ’s services. This role supports Citi ’s operational excellence by maintaining accurate records and ensuring compliance. It strengthens client interactions and operational efficiency through consistent process coordination and reporting. Freshers gain early exposure to banking operations, customer service, and compliance. Skills in record management , account maintenance , and MIS reporting build a strong foundation for future career growth in finance. Company Details Industry Banking & Finance Location Pune, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 citi.wd5.myworkdayjobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Ops Support Specialist 5 at Citi? Eligibility Tap to expand + Answer Any graduate from the batches of 2022, 2023, 2024, and 2025 can apply. ? What technical skills are most important for this role? Skills Tap to expand + Answer Key skills include Record Management, Customer Inquiry Resolution, and Management Information Systems. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary details are not disclosed, but industry benchmarks suggest ₹3,00,000 to ₹5,00,000 annually. ? What should I expect after applying for Ops Support Specialist 5 at Citi? Hiring Process Tap to expand + Answer Expect an application review followed by potential screening and interview rounds. ? How should I prepare for the Ops Support Specialist interview at Citi? Preparation Tap to expand + Answer Focus on understanding banking operations, customer service scenarios, and regulatory compliance. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite in Pune. ? What is the career growth after joining Citi as Ops Support Specialist? Growth Tap to expand + Answer Exposure to various banking operations can lead to internal mobility and career advancement. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Emphasize relevant skills, internships, and customer service experiences. ? Is there a last date to apply for this role? Application Tap to expand + Answer Application urgency context is not specified; apply as soon as possible. ? Is there a probation period at Citi? Probation Tap to expand + Answer Probation details are not specified in the job description. ? What is the work culture like at Citi? Culture Tap to expand + Answer The role is onsite, emphasizing teamwork and direct client interaction. ? Can freshers apply for this role at Citi? Fresher Tap to expand + Answer Yes, freshers from eligible batches are encouraged to apply. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Non-Tech jobs More jobs at Citi Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com