📋 Job Details at a Glance 📍 Location Kolkata, West Bengal, India 🏢 Company Capgemini 👥 Experience 1-3 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹2.5 – ₹4.0 LPA 🏢 Industry BPO 🛠 Key Skills digital backend workflows enterprise ticketing tools CRM platforms Microsoft Office Non-Voice Customer Support Executive at Capgemini — Full Details & How to Apply Capgemini is actively seeking a Non-Voice Customer Support Executive in Kolkata, West Bengal, India , where you can leverage your skills in digital backend workflows and CRM platforms. This role is essential for enhancing customer satisfaction and plays a pivotal part in Capgemini 's service delivery. The BPO industry is evolving, with a growing demand for digital customer support roles. This specific Non-Voice Customer Support Executive position is crucial for Capgemini as it addresses the increasing need for efficient management of written inquiries, directly impacting client retention and the company's reputation. Capgemini , founded in 1967 , employs over 270,000 people globally and is recognized for its innovative digital solutions. This makes Capgemini a notable employer, offering a culture that fosters growth and development, particularly in customer service roles. We encourage 2021, 2022, 2023, 2024, 2025 graduates to apply, especially those with Any Graduate qualification and 1-3 years experience . The salary for this role ranges from ₹2.5 – ₹4.0 LPA , making it an attractive entry point into the BPO sector. In this role, you will gain hands-on experience with digital backend workflows , enterprise ticketing tools , and CRM platforms . This unique exposure not only enhances your skill set but also opens doors to potential supervisory roles within 1-2 years , setting you apart in the competitive job market. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Non-Voice Customer Support Executive at Capgemini is to deliver exceptional customer service through effective communication and problem-solving, ensuring customer satisfaction and loyalty. Manage written customer inquiries through email and chat, utilizing CRM platforms like Salesforce for timely responses. Create detailed reports and documentation of customer interactions using Microsoft Office , specifically Excel and Word . Collaborate with the IT support team to resolve technical issues, leveraging enterprise ticketing tools such as ServiceNow . Monitor and analyze customer feedback metrics to identify trends and improve service quality. Proactively suggest process improvements based on insights gathered from customer interactions. Document customer interactions accurately for future reference and training purposes, ensuring data integrity. Provide empathetic and effective solutions to customer problems, enhancing their overall experience and satisfaction. In this role, you will take ownership of customer interactions, directly impacting service quality and customer loyalty at Capgemini . Required Skills & Technical Competencies The ideal candidate for the Non-Voice Customer Support Executive role should possess a strong skill profile that includes both technical and soft skills essential for effective customer support. Technical Skills Digital backend workflows — entry — essential for managing customer inquiries efficiently through online systems. Enterprise ticketing tools — intermediate — familiarity with tools like ServiceNow is crucial for tracking and resolving customer issues. CRM platforms — intermediate — daily use of platforms like Salesforce to manage customer relationships and data. Microsoft Office — intermediate — proficiency in Excel and Word for reporting and documentation tasks. Strong written communication — intermediate — necessary for drafting clear and professional responses to customer inquiries. Soft Skills & Professional Competencies Ability to analyze customer feedback metrics to enhance service quality. Proactive approach in suggesting process improvements based on customer interactions. Empathy in providing effective solutions to customer problems. Attention to detail in documenting customer interactions accurately. Good to Have (Bonus Skills) Knowledge of customer service best practices to enhance support quality. Experience with data analysis tools for better interpretation of customer feedback. Familiarity with chat support software to manage multiple interactions efficiently. When showcasing these skills in your resume or interview, emphasize specific examples of how you have applied them in previous roles. Eligibility Criteria This role is designed for graduates who are eager to begin their careers in customer support and possess the necessary skills to excel. Any graduate degree is accepted, providing a broad range of candidates. Eligible batches include 2021 to 2025 , allowing recent graduates to apply. 1-3 years of experience is preferred, but freshers with relevant skills are encouraged to apply. No specific CGPA requirement, but a strong academic background can be advantageous. Internship experience in customer service or related fields can give candidates a competitive edge. Documentation & Portfolio Requirements Ensure your resume is formatted clearly and includes relevant experiences, skills, and any certifications related to customer service. Highlight your experience with CRM platforms and enterprise ticketing tools in your application to stand out. Salary for Non-Voice Customer Support Executive at Capgemini 💰 Compensation ₹2.5 – ₹4.0 LPA The advertised compensation for the Non-Voice Customer Support Executive role at Capgemini is ₹2.5 – ₹4.0 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at Capgemini The selection process for the Non-Voice Customer Support Executive role is designed to identify candidates who excel in customer service and technical skills. 1 Online Aptitude Test — 60 minutes, assessing logical reasoning and basic math skills. 2 Technical Interview — focuses on CRM tools, customer service scenarios, and written communication skills. 3 HR Interview — behavioral questions assessing cultural fit and career aspirations. 4 Offer Discussion — typically within a week after the last interview. Topic-wise Preparation Guide Round 1: Online Aptitude Test Logical reasoning — essential for problem-solving in customer support — Khan Academy Basic mathematics — relevant for managing customer data and metrics — Khan Academy English comprehension — crucial for understanding customer inquiries — Khan Academy Data interpretation — important for analyzing customer feedback — Khan Academy Round 2: Technical Interview CRM tools — in-depth knowledge of platforms like Salesforce — Udemy Customer service scenarios — understanding best practices and common challenges — Udemy Written communication — focus on grammar and clarity in responses — Grammarly Digital workflows — familiarity with backend processes in customer support — Udemy Time management — strategies for handling multiple inquiries efficiently — MindTools Round 3: HR Interview Behavioral questions — using the STAR method to articulate past experiences — MindTools Conflict resolution — scenarios where you successfully managed customer complaints — MindTools Technical deep-dive — specific questions about CRM and ticketing tools — Udemy Timeline & Expectations The entire selection process typically spans 2-3 weeks from application submission to offer discussion. Prepare thoroughly for each round, focusing on both technical and behavioral aspects to align with Capgemini 's expectations. Expected Interview Questions for Non-Voice Customer Support Executive at Capgemini These questions are based on the role's actual tech stack and responsibilities. Technical Questions How do you prioritize customer inquiries in a busy environment? What CRM platforms have you used, and how did you utilize them? Can you explain a time when you resolved a complex customer issue? What metrics do you consider when assessing customer satisfaction? How do you ensure accuracy in your written communication? Describe your experience with enterprise ticketing tools. Behavioral Questions Describe a challenging customer interaction and how you handled it. How do you manage stress when dealing with multiple inquiries? What motivates you to provide excellent customer service? How do you handle feedback from supervisors? Role-Specific Questions What strategies do you use to improve response times in customer support? How do you document customer interactions effectively? What steps do you take to ensure empathy in your responses? Structure your answers using the STAR method to clearly demonstrate your experiences and skills. Resume Tailoring & ATS Keywords for Non-Voice Customer Support Executive Optimizing your resume for ATS is crucial for this role to ensure it gets noticed by recruiters. ATS Keywords to Include Non-Voice Customer Support Digital Backend Workflows CRM Platforms Microsoft Office Customer Service Enterprise Ticketing Tools Written Communication Time Management Problem Solving Customer Satisfaction Typing Speed Empathy Resume Tips for This Role Highlight relevant experience with customer service tools and platforms. Emphasize strong written communication skills, showcasing examples. Include any projects or internships related to customer support. Optimize for ATS by using keywords from the job description. Avoid including unrelated work experience that does not showcase relevant skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include irrelevant work experience that does not demonstrate your customer support skills. About Capgemini Founded in 1967 , Capgemini is headquartered in Paris, France , and operates in over 50 countries with a workforce of more than 270,000 professionals . This extensive global footprint allows the company to deliver tailored solutions to clients across various industries, enhancing its reputation as a leader in the BPO sector. Capgemini specializes in consulting, technology services, and digital transformation solutions, including cloud services and AI-driven analytics . The company’s offerings are designed to help businesses navigate complex challenges, ensuring they remain competitive in a rapidly evolving market. Recognized for its positive workplace culture, Capgemini boasts a 4.1 rating on Glassdoor , reflecting its dedication to employee satisfaction. The company invests in various employee programs, including mentorship and training initiatives, which contribute to a supportive and engaging work environment. Recently, Capgemini announced a strategic partnership with Google Cloud , aimed at enhancing its digital offerings. This collaboration underscores the company’s commitment to innovation and its proactive approach to integrating cutting-edge technologies into its service portfolio. For freshers entering the BPO sector, Capgemini serves as a robust career launchpad. The company offers extensive training programs and a clear path for advancement, equipping new employees with the skills necessary to thrive in their roles and progress within the organization. Why Join Capgemini as Non-Voice Customer Support Executive? Joining Capgemini as a Non-Voice Customer Support Executive provides a unique opportunity to develop essential skills in a supportive environment, ensuring a strong foundation for your career in the BPO industry. Hands-on Experience — Gain practical knowledge using enterprise ticketing tools like ServiceNow , vital for modern customer support roles. CRM Proficiency — Learn to navigate various CRM platforms effectively, enhancing your digital communication skills and customer interactions. Career Advancement — After 1-2 years, explore potential career paths in team leadership or specialized customer experience management roles. Collaborative Culture — Experience a work culture that emphasizes teamwork and continuous improvement, fostering both personal and professional growth. Vibrant Lifestyle — Located in Kolkata , enjoy a rich cultural experience and a lower cost of living compared to other major cities. According to NexisGrow.com, starting your career at Capgemini as a Non-Voice Customer Support Executive positions you for significant growth and skill development in the BPO sector. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Non-Voice Customer Support Executive at Capgemini? Eligibility Tap to expand + Answer Candidates with Any Graduate and 1-3 years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: digital backend workflows, enterprise ticketing tools, CRM platforms, Microsoft Office. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹2.5 – ₹4.0 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Capgemini? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: digital backend workflows, enterprise ticketing tools, CRM platforms, Microsoft Office. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Non-Voice Customer Support Executive interview? Preparation Tap to expand + Answer (1) Core concepts of digital backend workflows, enterprise ticketing tools, CRM platforms, Microsoft Office, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Capgemini research, (5) Clear communication. ? What is the work culture like at Capgemini? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Kolkata Browse all Non-Tech jobs More jobs at Capgemini Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com