📋 Job Details at a Glance 📍 Location Noida, India 🏢 Company Capgemini 👥 Experience 1-3 years 🎓 Qualification Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Banking & Finance 🛠 Key Skills Payments systems KYC compliance Transaction investigation Customer onboarding Technical communication Blockchain payments Customer Support at Capgemini — Full Details & How to Apply Capgemini is hiring for a Customer Support role in Noida, India , offering freshers direct exposure to blockchain payments and transaction investigations within a banking and finance environment. This Customer Support role is essential for managing customer onboarding and ensuring compliance with KYC regulations , which directly addresses transaction issues and streamlines the customer journey. The role involves resolving technical queries related to payments systems and transaction investigation , ensuring smooth user experiences during onboarding and daily operations. Candidates will engage with real-time customer workflows using technical communication tools, supporting operational efficiency in a regulated financial sector. The job posting confirms that Capgemini operates in the banking and finance industry, with a focus on customer-centric solutions. The Customer Support team at Capgemini handles key functions such as customer onboarding and compliance, reflecting the company’s commitment to structured, regulated financial services. This role is part of Capgemini recruitment in the financial services domain, targeting professionals with technical grounding. 2024, 2025, 2026 graduates are eligible to apply. Candidates must hold a relevant technical qualification and demonstrated shipping experience , with a minimum of 1-3 years of experience . The salary for this position is Not Disclosed . Candidates will gain hands-on experience with payments systems , KYC compliance , transaction investigation , customer onboarding , and blockchain payments . This role provides a foundation for progression into technical support or compliance roles within financial technology. With experience in regulated payment systems, graduates can build a strong profile for future roles in fintech or banking operations. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Customer Support role at Capgemini ensures KYC compliance and transaction investigation in banking & finance systems, directly managing customer onboarding and blockchain payments workflows. This role operates within regulated financial environments to resolve real-time payment issues using payments systems and technical communication protocols. Manage customer onboarding by verifying identity documents and executing KYC compliance checks using regulatory frameworks such as AML and CDD standards. Investigate transaction discrepancies by analyzing transaction records and payments systems data to identify root causes in stablecoin deposits and withdrawals . Collaborate with Compliance , Risk , and Operations teams to escalate high-risk cases using regulatory adherence protocols and transaction investigation workflows. Review system logs and transaction records to determine root causes of failures, aiming for a 95% resolution rate within 24-hour timelines . Take ownership of customer complaints by resolving issues end-to-end, maintaining a customer satisfaction score of at least 4.5/5 in post-interaction surveys . Document all customer interactions and resolutions in compliance records for audit trails and quality assurance reviews using CRM systems . Provide technical communication to customers on transaction statuses, using technical language clarity to explain blockchain payments and onboarding processes . Verify digital identity submissions through KYC compliance tools and ensure payment system activation occurs within 48-hour onboarding windows . This role demands full ownership of customer journeys from onboarding to resolution, with direct impact on compliance metrics , transaction accuracy , and customer satisfaction scores in financial services operations. Required Skills & Technical Competencies The role requires a strong foundation in payments systems , KYC compliance , and technical communication , with direct application in blockchain payments and transaction investigation workflows. All skills must be demonstrated through real-world usage in financial systems. Technical Skills Payments systems — entry — used to troubleshoot stablecoin deposits and withdrawals in real-time financial transactions. KYC compliance — intermediate — applied during customer onboarding to validate identity using AML and CDD standards . Transaction investigation — intermediate — used to analyze system logs and transaction records to resolve discrepancies in digital payment flows . Customer onboarding — entry — executed through structured KYC verification and account activation processes in financial platforms . Technical communication — intermediate — used to explain blockchain payment mechanics and onboarding steps to non-technical users in clear, structured language . Blockchain payments — advantageous — relevant to understanding stablecoin flows and peer-to-peer transaction validation in payment systems . When preparing your resume or interview, emphasize specific examples of using payments systems or KYC compliance tools in real financial workflows, and clearly state how you interpreted and communicated technical concepts during onboarding or issue resolution. Eligibility Criteria This role is designed for fresh graduates or early-career professionals with a technical background in finance or computer science, who have experience in customer support or payment systems environments. Must hold a degree in finance , computer science , or a related technical field. Eligible for 2024 , 2025 , and 2026 batches only. Minimum of 1-3 years of relevant experience is preferred, though freshers with technical qualifications are encouraged. Minimum 60% CGPA is required to ensure foundational knowledge in technical and financial systems . Experience in internships or projects related to customer support or payment systems is an advantage. Must submit a portfolio demonstrating hands-on experience with onboarding workflows or transaction resolution in financial systems. Documentation & Portfolio Requirements Your resume must include a clear timeline of customer support or payment system experiences, with specific examples of onboarding , KYC checks , or transaction resolution tasks completed. For this role, prioritize showcasing technical communication in resolving transaction issues and onboarding workflows using real tools like CRM systems or payment gateways in your portfolio or interview. Salary for Customer Support at Capgemini 💰 Compensation Not Disclosed The advertised compensation for the Customer Support role at Capgemini is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Customer Support Upskilling with the right resources significantly enhances your chances of selection for the Customer Support role at Capgemini . Recommended Courses & Resources Customer onboarding — This course provides essential skills for effectively guiding customers through the onboarding process. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills and experiences specific to customer support roles. ❌ Neglecting to research Capgemini — This can lead to uninformed answers during interviews. ❌ Overlooking technical communication skills — These are critical for this role. ❌ Submitting a generic cover letter — Address the specific requirements of the job. ❌ Ignoring problem-solving examples — Provide clear examples from past experiences. ❌ Not preparing for KYC compliance questions — Be ready to discuss payment systems during the interview. Before You Apply — Checklist ✅ Review the job description thoroughly to understand the specific requirements and responsibilities. ✅ Update your resume to reflect relevant experiences and skills that match the job description. ✅ Prepare a tailored cover letter that addresses why you are a good fit for the role at Capgemini . ✅ Gather any necessary documents, such as transcripts or certifications, to support your application. ✅ Practice common interview questions related to customer support and technical skills. ✅ Ensure your LinkedIn profile is updated and aligns with your resume. ✅ Set reminders for application deadlines and follow-up dates. ✅ Research Capgemini 's recent projects and initiatives to discuss during the interview. Resume Tailoring & ATS Keywords for Customer Support Optimizing your resume for ATS is crucial for securing the Customer Support role at Capgemini . ATS Keywords to Include Customer Support KYC Compliance Payments Systems Transaction Investigation Technical Communication Customer Onboarding Blockchain Payments Account Verification Dispute Resolution Fraud Management Problem-Solving Cross-Functional Collaboration Resume Tips for This Role Highlight any relevant technical qualifications or certifications that align with the job requirements. Emphasize experience in customer support or related fields, particularly in banking or finance. Include specific projects or internships that demonstrate your skills in payments systems or KYC compliance . Optimize your resume for ATS by including keywords from the job description, ensuring it passes initial screenings. Avoid including unrelated work experience that does not pertain to customer support or the banking industry. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Do not include unrelated work experience that does not pertain to customer support or the banking industry. How to Apply for Customer Support at Capgemini Apply Now — Capgemini Visit the Capgemini careers portal and locate the Customer Support job listing. Upload your resume, ensuring it is tailored to highlight relevant skills and experiences. Fill out the application form accurately, providing all requested information. After submission, expect a confirmation email and prepare for potential interview scheduling. Track your application status through the Capgemini careers portal. Applications reviewed on rolling basis — early submission recommended. Apply Now — Capgemini NexisGrow.com does not charge any fees for job applications. Capgemini Capgemini is a global leader in banking and finance technology services. This Customer Support role is based in Noida, India and operates in an onsite work mode. The position supports financial services operations within Capgemini ’s banking domain. The team manages customer onboarding , KYC compliance , and transaction investigations. They resolve issues related to payments, transaction failures, and compliance queries. They collaborate with multiple departments to ensure accurate, timely resolutions and maintain audit trails. This role supports Capgemini ’s focus on customer experience and compliance in financial services. It enables freshers to gain hands-on experience with real-world payment systems and compliance frameworks. This role offers early-career exposure to payments systems and blockchain payments . It provides practical experience in technical communication and compliance processes within a global banking environment. Company Details Industry Banking & Finance Location Noida, India Connect With Us Careers Apply Now Website 🔗 careers.capgemini.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Customer Support at Capgemini? Eligibility Tap to expand + Answer Candidates with a relevant technical degree from the 2024, 2025, or 2026 batches and 1-3 years of experience. ? What technical skills are most important for this role? Skills Tap to expand + Answer Payments systems, KYC compliance, technical communication, and problem-solving are crucial. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary details are not disclosed, but industry benchmarks suggest ₹3-6 LPA for entry-level roles. ? What should I expect after applying for Customer Support at Capgemini? Hiring Process Tap to expand + Answer The process typically includes application review, screening, and an interview. ? How should I prepare for the Customer Support interview at Capgemini? Preparation Tap to expand + Answer Research the company, review the job description, and practice relevant technical and behavioral questions. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite in Noida. ? What is the career growth after joining Capgemini as Customer Support? Growth Tap to expand + Answer Exposure to various departments and projects can lead to significant career advancement opportunities. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Focus on relevant technical skills, customer support experience, and any internships related to banking. ? Is there a last date to apply for this role? Application Tap to expand + Answer Application deadlines are not specified, but early application is encouraged. ? Is there a probation period at Capgemini? Probation Tap to expand + Answer Probation details are not specified in the job description. ? What is the work culture like at Capgemini? Culture Tap to expand + Answer The work environment is onsite, focusing on customer interactions and teamwork. ? Can freshers apply for this role at Capgemini? Fresher Tap to expand + Answer Yes, freshers with relevant qualifications are encouraged to apply. 🔗 Explore More on NexisGrow More jobs in Noida Browse all Non-Tech jobs Latest Fresher jobs More jobs at Capgemini Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com