📋 Job Details at a Glance 📍 Location Remote — India 🏢 Company Better Health 👥 Experience 0-2 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Healthcare 🛠 Key Skills collections management customer service verbal communication attention to detail conflict resolution Collections Agent (Non-US) at Better Health — Full Details & How to Apply Better Health is seeking a Collections Agent for a remote role in India , providing freshers with a unique entry point into the growing healthcare industry. This position allows you to contribute to enhancing healthcare services while gaining invaluable experience in collections management. The demand for Collections Agent (Non-US) roles in healthcare is on the rise as companies like Better Health strive to manage outstanding balances effectively, especially in the wake of increased healthcare needs post-pandemic. This role is crucial for ensuring timely collections, which directly impacts the financial health of the company and its ability to sustain operations. Founded in 2020 , Better Health has quickly grown to serve over 10,000 members across India, focusing on improving healthcare accessibility. This rapid growth highlights the company's commitment to enhancing its services and creating a supportive environment for its employees, making it an attractive option for those looking to start their careers. We encourage 2022, 2023, 2024, 2025 graduates and Any Graduate with 0-2 years experience to apply. The salary for this role is Not Disclosed , but the experience gained will be invaluable in the healthcare sector. In this role, you will develop essential skills in collections management , customer service , verbal communication , attention to detail , and conflict resolution . These skills will not only enhance your professional profile but also open doors to various career opportunities in the healthcare industry, setting a strong foundation for your future. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Collections Agent at Better Health plays a crucial role in managing outstanding balances, ensuring effective communication with members, and contributing to the overall financial health of the organization. Contact members with 61+ day outstanding balances to resolve past-due accounts using established collections workflows . Utilize customer service skills to handle high volumes of outbound calls, ensuring effective communication and resolution of payment issues. Collaborate with the billing department to follow up on inactive VR accounts and determine appropriate next steps for resolution. Monitor and report on collections metrics , aiming to reduce outstanding balances and improve cash flow for the organization. Take ownership of assigned accounts, ensuring timely follow-ups and resolution of payment issues through diligent tracking. Document all interactions and maintain accurate records of communications with members for compliance with company policies. Engage in conflict resolution by professionally discussing balances and requesting payments from members to ensure timely collections. This role fosters an ownership culture, allowing agents to directly impact the financial stability of Better Health through effective collections management. Required Skills & Technical Competencies The ideal candidate for the Collections Agent position must possess a strong skill profile that includes essential technical competencies for effective account management and member communication. Technical Skills Collections management — entry — essential for effectively managing outstanding accounts and ensuring timely payments through established workflows. Customer service — entry — critical for maintaining positive member relationships and resolving issues efficiently during high-volume calls. Verbal communication — entry — used daily to articulate payment requests and explain account details to members clearly and effectively. Attention to detail — entry — necessary for accurate documentation and compliance with company procedures in all member interactions. Conflict resolution — entry — evaluated through role-playing scenarios during training to ensure readiness for real interactions with members. When showcasing these technical skills in your resume or interview, emphasize your practical experience and specific examples of how you have applied these skills in previous roles or scenarios. Eligibility Criteria This role is designed for recent graduates eager to start their careers in healthcare, regardless of their academic background. Any graduate is eligible, as diverse educational backgrounds can contribute to effective communication. Batches from 2022 to 2025 are encouraged to apply, allowing freshers to enter the workforce. No prior experience is required, making this role ideal for freshers looking to start their careers. Academic performance is not explicitly stated, but a strong communication background can be beneficial. Internship experience in customer service or collections can provide an advantage in understanding the role's demands. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, any relevant internships, and specific skills related to the role. Pro tip: Highlight any direct experience with collections management or customer service in your application to stand out. Salary for Collections Agent (Non-US) at Better Health 💰 Compensation Not Disclosed The advertised compensation for the Collections Agent (Non-US) role at Better Health is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Collections Agent (Non-US) Upskilling with the right resources can significantly improve your chances of selection for this role by enhancing your relevant skills and knowledge. Recommended Courses & Resources MS Office — Proficiency in MS Office is essential for managing documentation and communication effectively. Communication Skills — Strong communication skills are vital for effective customer interactions and conflict resolution. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills and experiences specific to collections and customer service. ❌ Using generic language — Reflect the specific responsibilities and skills required for the role. ❌ Neglecting interview preparation — Prepare for potential questions related to conflict resolution and customer interactions. ❌ Overlooking attention to detail — Demonstrate this in both the application and interview process. ❌ Not researching Better Health — Understanding the company's services and values can impact interview performance. ❌ Submitting applications without proofreading — Errors can reflect poorly on your attention to detail. Before You Apply — Checklist ✅ Research Better Health to understand its services and culture before applying. ✅ Tailor your resume to highlight relevant skills and experiences that match the job description. ✅ Prepare a cover letter that articulates your interest in the role and the company. ✅ Ensure your LinkedIn profile is updated and reflects your qualifications. ✅ Gather any necessary documents or references that may be required during the application process. ✅ Practice common interview questions related to customer service and conflict resolution. ✅ Set reminders for application deadlines to ensure timely submission. ✅ Follow up on your application status after submission to express continued interest. Resume Tailoring & ATS Keywords for Collections Agent (Non-US) Optimizing your resume for ATS is crucial for ensuring it gets noticed for this role. ATS Keywords to Include collections management customer service verbal communication attention to detail conflict resolution healthcare billing outbound calls account resolution payment processing documentation member engagement financial health Resume Tips for This Role Highlight any customer service experience, as it is directly relevant to the role's responsibilities. Emphasize communication skills, particularly in verbal and written formats, to align with job requirements. Include any relevant projects or internships that demonstrate your ability to handle collections or customer interactions. Optimize your resume for ATS by including keywords from the job description, particularly around collections and customer service. Avoid including unrelated work experience that does not showcase skills applicable to the collections agent role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Do not include unrelated work experience that does not showcase skills applicable to the collections agent role. How to Apply for Collections Agent (Non-US) at Better Health Apply Now — Better Health Visit the application portal and create an account to start your application. Upload your resume, ensuring it highlights relevant skills and experiences for the role. Fill out the application form accurately, paying attention to required fields. After submission, you can expect a confirmation email regarding your application status. Use the application portal to track the status of your application and follow up if necessary. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Better Health NexisGrow.com does not charge any fees for job applications. Better Health Better Health was founded in 2020 and has rapidly expanded its services to over 10,000 members across India. With its headquarters in India , the company focuses on providing innovative remote healthcare solutions. In just a few years, Better Health has established a significant presence in the healthcare sector, demonstrating its commitment to improving patient care. The core services of Better Health include advanced collections management and customer service platforms designed to enhance member experience. Utilizing cutting-edge technology, such as automated payment processing systems, Better Health streamlines healthcare collections, ensuring a seamless experience for its members. This innovative approach sets Better Health apart in the competitive healthcare landscape. Better Health has received positive reviews on Glassdoor, highlighting its supportive work culture and focus on employee well-being. The company actively promotes professional growth through various training programs and mentorship opportunities. Recognized for its commitment to employee satisfaction, Better Health has been awarded the Best Workplace in Healthcare in 2022 . Recently, Better Health secured significant funding to expand its services, indicating strong market confidence. This funding will enable the company to enhance its technological capabilities and reach more members across India. Additionally, Better Health is launching a new digital platform aimed at improving healthcare access for underserved populations. Joining Better Health as a fresher offers a unique opportunity to build a career in the rapidly growing healthcare sector. With a focus on employee development and advancement in healthcare management, Better Health provides a solid foundation for those looking to make a meaningful contribution to the industry. Company Details Industry Healthcare Location Remote — India Connect With Us Careers Apply Now Website 🔗 jobs.ashbyhq.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Collections Agent (Non-US) at Better Health? Eligibility Tap to expand + Answer Candidates with Any Graduate and 0-2 years experience are eligible. Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: collections management, customer service, verbal communication, attention to detail, conflict resolution. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: Not Disclosed. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Better Health? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: collections management, customer service, verbal communication, attention to detail, conflict resolution. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Collections Agent (Non-US) interview? Preparation Tap to expand + Answer (1) Core concepts of collections management, customer service, verbal communication, attention to detail, conflict resolution, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Better Health research, (5) Clear communication. ? What is the work culture like at Better Health? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. 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