📋 Job Details at a Glance 📍 Location Gurugram, India 🏢 Company American Express 👥 Experience 2-3 Years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Non-Tech 🛠 Key Skills GDS (Sabre) Ticketing Fare Rules PNR Management MS Excel Customer Service Travel Counselor at American Express — Full Details & How to Apply American Express is seeking a dedicated Travel Counselor to join their team in Gurugram, India . This role offers a unique chance to enhance customer experiences in the travel sector, where personalized service is paramount. As a Travel Counselor , you will play a crucial role in shaping customer loyalty and satisfaction through tailored travel solutions. In today's fast-paced travel industry, the Travel Counselor role is more important than ever. With travelers increasingly seeking personalized experiences, the demand for skilled professionals who can navigate complex itineraries and provide exceptional service is on the rise. The ability to manage PNR effectively, understand fare rules , and utilize GDS systems like Sabre is essential for success in this field. As the travel landscape evolves, so does the need for professionals who can adapt and deliver unparalleled customer service. American Express stands out as a leader in the travel and financial services industry, not just for its reputation but also for its vibrant work culture that fosters innovation and employee growth. With a commitment to excellence, American Express provides its employees with the tools and resources necessary to thrive. The company’s emphasis on employee development ensures that you will have access to training and mentorship opportunities that can significantly enhance your career trajectory. This role is ideal for both freshers and candidates with up to 3 years of experience . If you hold a graduate degree and are part of the 2023, 2024, 2025, or 2026 batches, you are encouraged to apply. Your background in customer service, along with skills in ticketing and MS Excel , will be highly valued. This is a chance to join a reputable company where your contributions will directly influence customer experiences. As a Travel Counselor , you will gain invaluable skills such as process coordination , client relationship management , and reporting and communication workflows . These competencies will not only enhance your professional profile but also prepare you for advanced roles within the travel industry. The experience you gain here will be instrumental in building a successful career in a sector that is continuously evolving. NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting, ensuring you have the most accurate and up-to-date information to apply online for this Travel Counselor position at American Express . Job Role & Responsibilities The role of a Travel Counselor at American Express is pivotal in ensuring customers receive exceptional travel planning and booking services. This position requires a blend of customer service expertise and technical proficiency in travel systems, making it essential for delivering a seamless travel experience. Assist customers in planning and booking travel itineraries, ensuring a seamless experience from start to finish by understanding their unique travel needs. Utilize GDS systems like Sabre for ticketing, PNR management , and fare rule applications to deliver accurate travel solutions tailored to client preferences. Collaborate with cross-functional teams , including sales and customer support, to resolve travel-related issues efficiently and enhance customer satisfaction. Monitor and analyze customer feedback and booking metrics to enhance service delivery and identify areas for improvement in the travel booking process. Take ownership of customer accounts, providing personalized service and follow-ups to ensure satisfaction and retention, fostering long-term relationships. Document customer interactions and maintain accurate records in compliance with American Express policies and procedures, ensuring transparency and accountability. Proactively identify and implement innovative solutions to improve the travel booking process and enhance customer experience, staying ahead of industry trends. Conduct regular training sessions for new team members on GDS systems and customer service best practices to maintain high service standards. This role embodies an ownership culture, where each Travel Counselor is empowered to make decisions that directly impact customer satisfaction and the overall success of American Express . Required Skills & Technical Competencies The ideal candidate for the Travel Counselor position at American Express should possess a robust skill profile that combines technical competencies with exceptional customer service abilities. This combination is vital for navigating the complexities of travel bookings and ensuring client satisfaction. Technical Skills GDS Systems (Sabre) — proficiency is crucial for efficient ticketing and itinerary management, ensuring accuracy in bookings. Ticketing Knowledge — strong understanding of fare rules and PNR management is essential for providing clients with the best travel options. MS Excel (Intermediate to Advanced) — necessary for data analysis and reporting, helping to track performance metrics effectively. Customer Service Software — familiarity with CRM tools enhances the ability to manage customer interactions and improve service delivery. Data Analysis — ability to interpret booking metrics and customer feedback to drive improvements in service quality. Soft Skills & Professional Competencies Excellent Communication Skills — vital for direct interaction with clients to address their travel needs effectively. Problem-Solving — strong ability to resolve customer issues and enhance their travel experience through innovative solutions. Time Management — essential for handling multiple customer requests and ensuring timely responses. Team Collaboration — ability to work effectively with cross-functional teams to resolve travel-related issues. Good to Have (Bonus) Certifications in Travel Management — can strengthen the application and demonstrate commitment to the field. Experience with Other GDS Systems — familiarity with systems like Amadeus or Travelport can be advantageous. Multilingual Skills — proficiency in additional languages can enhance communication with diverse clientele. To showcase these skills in a resume or interview for the Travel Counselor role, candidates should highlight relevant experiences, specific achievements in customer service, and any technical proficiencies that align with the requirements of American Express . Eligibility Criteria This role is designed for individuals who are passionate about travel and customer service, making it ideal for both freshers and candidates with up to 2-3 years of experience in customer service or travel-related fields. Candidates must hold a degree in any discipline , allowing for a diverse range of applicants with varying backgrounds. Eligible batches include 2023, 2024, 2025, and 2026 graduates, targeting fresh talent ready to embark on their professional journey. The role is open to both freshers and those with 2-3 years of experience in customer service or travel-related fields. While there is no strict CGPA requirement, a strong academic record can enhance the application. Relevant certifications in travel management or customer service can strengthen the application and demonstrate commitment to the field. Documentation & Portfolio Requirements Candidates should prepare a well-structured resume highlighting relevant experiences, along with any certifications in travel management or customer service. A portfolio showcasing customer service achievements or travel-related projects can also be beneficial. Pro Tip: Tailor your resume to emphasize customer service experiences and technical skills relevant to the Travel Counselor role at American Express to improve your application success rate. Salary & Benefits 💰 Compensation Not Disclosed [Salary Display value] The compensation philosophy at American Express emphasizes providing a competitive salary along with a comprehensive benefits package that aligns with industry standards. This approach ensures that employees feel valued and motivated, contributing to their overall well-being and job satisfaction. What Your CTC Could Include Health Insurance — comprehensive coverage for employee and family worth ₹5 lakh annually Retirement Benefits — attractive provident fund contributions to secure your future Paid Time Off — generous vacation days and sick leave to promote work-life balance Flexible Work Hours — options for hybrid work arrangements to suit personal needs Performance Bonuses — annual bonuses based on individual and company performance Additional Perks & Benefits Annual Learning Budget — up to ₹25,000 per year for certifications, courses, and conferences Meal Allowances — daily meal stipends to enhance your dining experience Transportation Benefits — support for commuting costs to ease travel burdens Employee Discounts — exclusive offers on travel and services for employees Wellness Programs — initiatives focused on mental and physical health Career Progression & Salary Growth At American Express , employees can expect regular appraisal cycles, typically occurring annually, with raise percentages that are competitive within the industry. Clear promotion timelines and internal mobility opportunities are established, allowing for rapid career advancement based on performance and contributions. NexisGrow.com tip: When discussing salary, research industry standards and be prepared to articulate your value based on experience and skills. Selection Process The hiring philosophy at American Express focuses on identifying candidates who not only possess the necessary skills but also align with the company's culture and values. This ensures a cohesive work environment that fosters collaboration and innovation. 1 Round 1: Initial Screening — review of applications to assess qualifications and relevant experience 2 Round 2: Virtual Interview — behavioral questions and situational responses related to customer service scenarios 3 Round 3: Final Interview — assessment of technical skills and cultural fit with team leaders 4 Final Stage: Background Checks — verification of references before extending an official offer What Each Round Tests Round 1 focuses on your qualifications and relevant experience, while Round 2 evaluates your communication skills and ability to handle customer service scenarios. Round 3 delves into your technical skills and assesses how well you fit within the American Express culture. Timeline & Expectations The entire selection process typically spans 4-6 weeks from application submission to offer. Candidates can expect timely communication regarding their application status and next steps throughout the process. Interview Prep Tip: Familiarize yourself with common customer service scenarios and prepare to discuss your past experiences in detail. How to Apply for Travel Counselor at American Express Apply Now — American Express Step 1: Click the Apply button or visit the official career link to access the application portal. Step 2: Fill in your profile/resume, highlighting relevant experience in travel, customer service, and GDS systems. Step 3: Expect a confirmation email detailing the next steps in the application and screening process. Step 4: Prepare for interviews by reviewing common questions and practicing your responses. Step 5: Track your application status through the portal for timely updates. Resume & Profile Tips for This Role Highlight Customer Service Experience — emphasize achievements in previous roles. Showcase Travel Industry Knowledge — familiarity with travel booking systems is a plus. Include Relevant Certifications — any travel-related certifications should be prominently displayed. Demonstrate Problem-Solving Skills — provide examples of how you resolved customer issues effectively. Note that applications are reviewed on a rolling basis, so early submission is encouraged to increase your chances. Apply Now — Official Link NexisGrow.com does not charge any fees for job applications. Frequently Asked Questions Interview · Role · Salary · Growth ? What are the eligibility criteria for the Travel Counselor role at American Express? Eligibility Tap to expand + Answer Candidates must possess a degree in any field, with eligibility extending to graduates from 2023 to 2026, including both freshers and those with 2-3 years of experience. ? What is the interview process for the Travel Counselor position at American Express? Interview Tap to expand + Answer The interview process includes an initial screening, a behavioral interview focusing on customer service skills, and a final interview assessing technical abilities and cultural fit. ? What skills and tools will I need for the Travel Counselor role? Skills Tap to expand + Answer Proficiency in GDS systems like Sabre, ticketing knowledge, and strong customer service skills are essential for this role. ? What is the salary and compensation for the Travel Counselor role? Salary Tap to expand + Answer While salary details are not disclosed, American Express is known for competitive compensation and performance bonuses. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer The role is primarily onsite in Gurugram, but flexibility may be offered depending on company policy. ? What is the career growth path after joining American Express as a Travel Counselor? Growth Tap to expand + Answer Career growth can include promotions within 6-12 months based on performance, with opportunities for internal mobility after 2-3 years. ? How should I prepare for the Travel Counselor interview at American Express? Preparation Tap to expand + Answer Prepare by reviewing customer service scenarios, familiarizing yourself with GDS systems, and practicing behavioral interview techniques. ? How do I apply and what documents are needed? Application Tap to expand + Answer Apply through the official career link, ensuring your resume highlights relevant experience and skills specific to the travel industry. ? Is there a probation period and what does it involve? Probation Tap to expand + Answer Typically, there is a probation period of 3-6 months, focusing on performance evaluation and integration into the company culture. ? What is the work culture like at American Express? Culture Tap to expand + Answer American Express promotes a collaborative and inclusive culture that values diversity, continuous learning, and employee well-being. Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com