📋 Job Details at a Glance 📍 Location Hyderabad, Telangana, India 🏢 Company Amazon 👥 Experience 2+ years 🎓 Qualification Bachelor's degree in Business or a related field 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹4.5 – ₹7 LPA (varies based on experience and contract terms) 🏢 Industry Non-Tech 🛠 Key Skills Customer Service Human Resource Management Case Management Leave & Disability Management MS Office Handling Confidential Information Case Manager (DLS) - Contractual at Amazon — Full Details & How to Apply Amazon is seeking a dedicated Case Manager (DLS) in Hyderabad, Telangana, India . This role offers a unique opportunity to impact employee experiences in a fast-growing environment . As a Case Manager (DLS) , you will play a crucial role in managing leave and disability processes, ensuring that employee well-being is prioritized in today's competitive workforce. In the current landscape, the role of a Case Manager (DLS) is increasingly vital. With a heightened focus on employee satisfaction and mental health, organizations are recognizing the importance of effective leave and disability management. This role not only enhances workplace morale but also boosts productivity, making it a cornerstone of modern human resource practices. As companies strive to create supportive environments, the demand for skilled Case Managers (DLS) is on the rise, reflecting a broader trend towards prioritizing employee welfare. Amazon stands out as an employer for this role due to its unwavering commitment to innovation and employee satisfaction. With a reputation for fostering a culture that values every contribution, Amazon provides an environment where Case Managers (DLS) can thrive. The company's extensive resources and global reach empower you to make a significant impact on employee support systems, directly influencing workplace dynamics and enhancing overall employee experiences. This position is ideal for both freshers and candidates with up to 2 years of experience . If you hold a Bachelor's degree in Business or a related field and belong to the 2023, 2024, 2025, or 2026 graduating classes, you are encouraged to apply. This role is designed for those eager to develop their skills in case management and customer service within a global leader like Amazon . In this role, you will gain valuable experience in process coordination , client relationship management , and reporting and communication workflows . These skills are not only essential for your professional growth but also highly sought after in the non-tech industry. By joining Amazon , you will enhance your expertise in managing sensitive information and navigating complex employee cases, positioning yourself as a valuable asset in the job market. NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting, ensuring you have the most accurate and up-to-date information to apply online for Case Manager (DLS) - Contractual jobs at Amazon . Job Role & Responsibilities The role of a Case Manager (DLS) at Amazon is pivotal in ensuring that employee cases related to leave and disability are managed effectively. This position not only supports employees but also aligns with Amazon's commitment to compliance and employee well-being. Manage employee cases related to leave and disability, ensuring adherence to company policies and legal regulations. Utilize MS Office tools for documentation and reporting, maintaining accurate records of case progress and outcomes. Collaborate with HR , legal, and healthcare teams to facilitate effective case resolution and support for employees. Analyze case data to identify trends and recommend improvements in leave and disability management processes. Take ownership of complex cases, demonstrating initiative in problem-solving and advocating for employee needs. Prepare and present reports on case metrics to stakeholders, ensuring transparency and accountability in case management. Innovate processes to enhance the efficiency of case handling, contributing to a more responsive HR service . Conduct regular follow-ups with employees to ensure they receive the necessary support throughout their case management journey. Participate in training sessions to stay updated on legal regulations and best practices in case management. In this role, you will embody Amazon's ownership culture, directly impacting employee satisfaction and operational efficiency through dedicated case management. Required Skills & Technical Competencies The ideal candidate for the Case Manager (DLS) position at Amazon should possess a robust skill profile that combines both technical and interpersonal skills, essential for navigating complex employee cases. Technical Skills Case Management — intermediate proficiency required to handle diverse employee cases efficiently. MS Office (Advanced) — expertise in Excel and Word is necessary for data management and documentation. Leave & Disability Management — knowledge of relevant policies and procedures is crucial for compliance. Data Analysis — ability to analyze case data to identify trends and recommend process improvements. Documentation Skills — proficiency in maintaining accurate records and reports is essential. Soft Skills & Professional Competencies Customer Service — essential for effectively addressing employee concerns and ensuring satisfaction. Communication Skills — ability to convey information clearly and empathetically to employees and stakeholders. Problem-Solving — capability to navigate complex cases and advocate for employee needs. Confidentiality — strong understanding of handling sensitive information is vital to maintain trust and compliance. Good to Have (Bonus) HR Management Certification — demonstrates commitment to professional development in human resources. Project Management Skills — beneficial for managing multiple cases simultaneously. Familiarity with Legal Regulations — enhances ability to navigate compliance issues effectively. To showcase these skills in your resume or interview for the Case Manager (DLS) role at Amazon , emphasize relevant experiences and specific examples that demonstrate your proficiency in case management and your ability to support employees effectively. Eligibility Criteria This role is designed for candidates who are eager to contribute to Amazon's mission of employee support and compliance, particularly those with a background in business or human resources. Candidates must hold a Bachelor's degree in Business or a related field. Eligible batches: 2023, 2024, 2025, and 2026 passouts. Minimum of 2 years of experience in customer service or HR roles is preferred. A CGPA of 6.0 or above is expected to reflect academic competence. Prior experience in case management or related fields is advantageous. Certifications in HR management or case management will strengthen applications. Documentation & Portfolio Requirements Prepare a comprehensive resume highlighting your relevant experience, and consider including any certifications or training related to HR management or case management . A portfolio showcasing your case management skills can also be beneficial. Pro Tip: Tailor your application to highlight specific experiences that align with the responsibilities of the Case Manager (DLS) role at Amazon , focusing on your problem-solving abilities and customer service skills. Salary & Benefits 💰 Compensation ₹4.5 – ₹7 LPA (varies based on experience and contract terms) The compensation philosophy at Amazon for the role of Case Manager (DLS) - Contractual emphasizes a competitive salary structure that ranges from ₹4.5 – ₹7 LPA , reflecting the candidate's experience and contract terms. This approach ensures that employees are rewarded fairly for their contributions while maintaining industry standards. What Your CTC Could Include Health Insurance — comprehensive coverage for employee and family worth ₹5 lakh annually Learning & Development Programs — access to training sessions and certifications to enhance your skills Flexible Work Hours — options for hybrid work to support work-life balance Performance Bonuses — annual bonuses based on individual and company performance Meal Allowances — daily meal stipends to support your nutrition Additional Perks & Benefits Transport Support — assistance with commuting costs to ensure ease of travel Mentorship Programs — pairing with experienced professionals for career guidance Employee Discounts — exclusive offers on various products and services Wellness Programs — initiatives focused on physical and mental health Social Events — opportunities to engage with colleagues through team-building activities Career Progression & Salary Growth At Amazon , regular performance appraisals occur every 6 months , with typical raise percentages ranging from 10% to 15% based on performance. The company promotes a culture of internal mobility , allowing employees to explore new roles and responsibilities, fostering rapid career advancement . NexisGrow.com tip: When negotiating your salary, emphasize your unique skills and experiences that align with the role, and consider discussing potential performance bonuses. Selection Process The hiring philosophy at Amazon focuses on identifying candidates who not only possess the necessary skills but also align with the company’s core values. The selection process is designed to ensure a thorough evaluation of each candidate's fit for the Case Manager (DLS) - Contractual role. 1 Round 1: Initial Screening — Review of applications based on qualifications and relevant experience in case management. 2 Round 2: Virtual Interview with HR — Assessment of cultural fit and discussion of your experience in customer service. 3 Round 3: Technical Interview — Focus on case management scenarios, problem-solving skills, and relevant technical knowledge. 4 Final Stage: Background Checks — Verification of references and background before extending an offer. What Each Round Tests Round 1 evaluates your qualifications and relevant experience. Round 2 assesses your communication skills and cultural fit within Amazon . Round 3 focuses on your technical abilities and problem-solving skills through practical scenarios. Timeline & Expectations The entire selection process typically takes 3-4 weeks from application submission to offer. Candidates can expect a confirmation email within a week outlining the next steps in the screening process. Interview Prep Tip: Familiarize yourself with Amazon's leadership principles, as they often guide interview questions and evaluations. How to Apply for Case Manager (DLS) - Contractual at Amazon Apply Now — Amazon Create Your Profile — Visit the application portal and set up your profile with accurate information. Resume Submission — Highlight relevant experience in customer service and case management. Fill in the Application Form — Ensure all sections are completed thoroughly and accurately. Track Your Application — Monitor your application status through the portal for updates. Prepare for Interviews — Review potential interview questions and practice your responses. Resume & Profile Tips for This Role Highlight Relevant Experience — Focus on your background in case management and customer service. Showcase Problem-Solving Skills — Provide examples of how you've effectively resolved issues. Emphasize Communication Skills — Detail your ability to communicate effectively with clients and teams. Include Certifications — Mention any relevant certifications that enhance your qualifications. Note: Applications are accepted on a rolling basis, so early submission is encouraged to increase your chances of consideration. Apply Now — Official Link NexisGrow.com does not charge any fees for job applications. Frequently Asked Questions Interview · Role · Salary · Growth ? What are the eligibility requirements for the Case Manager role at Amazon? Eligibility Tap to expand + Answer Candidates must have a Bachelor's degree in Business or a related field, with 2+ years of relevant experience. Eligible batches are 2023-2026. ? What is the interview process for Case Manager at Amazon? Interview Tap to expand + Answer The interview process includes an initial screening, followed by HR and technical interviews focusing on case management skills. ? What skills and tools will I need for this role? Skills Tap to expand + Answer Key skills include customer service, HR management, and proficiency in MS Office, particularly Excel and Word. ? What is the salary and compensation for this role? Salary Tap to expand + Answer The salary ranges from ₹4.5 to ₹7 LPA, with potential for performance bonuses and career growth. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is primarily onsite in Hyderabad, with potential for hybrid arrangements based on team needs. ? What is the career growth path after joining Amazon as Case Manager? Growth Tap to expand + Answer Career growth includes opportunities for promotions and lateral moves within HR or related departments within 6-12 months. ? How should I prepare for the Case Manager interview at Amazon? Preparation Tap to expand + Answer Focus on case management scenarios, customer service experiences, and familiarize yourself with Amazon's leadership principles. ? How do I apply and what documents are needed? Application Tap to expand + Answer Apply through the official link, ensuring your resume highlights relevant experience and skills specific to the role. ? Is there a probation period and what does it involve? Probation Tap to expand + Answer Yes, there is typically a 3-month probation period focusing on performance evaluation and integration into the team. ? What is the work culture like at Amazon? Culture Tap to expand + Answer Amazon's culture emphasizes innovation, collaboration, and a commitment to diversity, fostering a supportive work environment. Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com