📋 Job Details at a Glance 📍 Location New Delhi, Delhi, India 🏢 Company Aftershoot 👥 Experience 2-4 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹5–₹8 LPA (estimated) 🏢 Industry BPO 🛠 Key Skills Freshdesk Kapture Intercom Global Client Support Associate at Aftershoot — Full Details & How to Apply Aftershoot is seeking a Global Client Support Associate to enhance its customer service in New Delhi . This remote role offers a salary of ₹5–₹8 LPA , making it a lucrative option for freshers looking to kickstart their careers in the BPO sector. The role of a Global Client Support Associate is increasingly vital as the BPO industry evolves. Companies like Aftershoot are at the forefront of customer support innovation, ensuring that they maintain a competitive edge. This position directly contributes to customer satisfaction and retention, making it essential for businesses aiming to thrive in a crowded market. Founded in 2020 , Aftershoot has quickly established itself as a leader in AI-driven customer support solutions, employing over 200 professionals globally. The company’s commitment to innovation and quality service sets it apart, making it an attractive employer for those looking to grow in the customer support field. We encourage 2023, 2024, 2025, 2026 graduates to apply, as this role is open to Any Graduate with 2-4 years experience . With a competitive salary of ₹5–₹8 LPA (estimated) , this position offers a clear career trajectory within a rapidly growing company. In this role, you will gain hands-on experience with essential tools like Freshdesk , Kapture , and Intercom . These skills not only enhance your resume but also open doors to advanced positions in customer support and management, setting you apart from competitors in the job market. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Global Client Support Associate at Aftershoot is dedicated to resolving global customer queries effectively, ensuring high levels of client satisfaction through precise communication and problem-solving. Resolve global customer queries using Freshdesk , ensuring timely and effective communication with clients to enhance their experience. Utilize Kapture to maintain accurate records of customer interactions and support requests, contributing to service quality. Collaborate with product and engineering teams to escalate complex issues and provide feedback for product improvements based on customer insights. Monitor customer satisfaction metrics and report on performance trends to management, driving continuous improvement initiatives. Take ownership of customer issues, ensuring they are resolved efficiently and effectively, fostering trust and reliability. Document troubleshooting processes and maintain clear communication with clients regarding their queries, enhancing transparency. Engage in proactive problem-solving to enhance the customer experience and reduce repeat inquiries, demonstrating commitment to service excellence. This role emphasizes a culture of ownership, allowing you to make a direct impact on customer satisfaction and operational efficiency at Aftershoot . Required Skills & Technical Competencies The ideal candidate for the Global Client Support Associate role must possess a strong technical skill set to effectively manage customer interactions and support requests. Technical Skills Freshdesk — intermediate — essential for managing customer support tickets and tracking interactions to ensure timely resolutions. Kapture — intermediate — used for data management and customer interaction tracking, crucial for maintaining service quality and accuracy. Intercom — intermediate — facilitates real-time communication with customers, enabling quick resolution of queries and enhancing client engagement. When showcasing these technical skills in your resume or interview, emphasize your hands-on experience and specific achievements related to each tool. Eligibility Criteria This role is designed for graduates who are eager to contribute to customer support excellence and possess relevant experience in the field. Any Graduate is eligible, as diverse educational backgrounds can bring unique perspectives to customer support. Eligible Batches: 2023, 2024, 2025, 2026 are encouraged to apply, aligning with the company's focus on fresh talent. 2-4 years of experience is preferred, but freshers with relevant skills and internships may also be considered. Minimum academic performance of 60% is preferred, ensuring a strong foundational knowledge base. Experience with customer support tools or internships in related fields will be advantageous for applicants. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant experience, and specific skills related to customer support tools. Pro tip: Highlight any direct experience with Freshdesk , Kapture , or Intercom in your application to stand out as a strong candidate. Salary for Global Client Support Associate at Aftershoot 💰 Compensation ₹5–₹8 LPA (estimated) The advertised compensation for the Global Client Support Associate role at Aftershoot is ₹5–₹8 LPA (estimated) . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Global Client Support Associate Upskilling with the right resources significantly enhances your chances of selection for the Global Client Support Associate role at Aftershoot . Recommended Courses & Resources Freshdesk — Mastering this tool is crucial for effective customer support management. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to customize your resume for the specific role — tailor your application to highlight relevant skills. ❌ Neglecting to mention experience with required tools like Freshdesk — ensure these are prominently featured. ❌ Overlooking the importance of soft skills in customer support — emphasize communication and problem-solving abilities. ❌ Submitting a generic cover letter — personalize it to address the company's specific needs. ❌ Not preparing for potential interview questions — practice common questions related to customer scenarios. ❌ Ignoring the application deadline — keep track of submission dates. Before You Apply — Checklist ✅ Research Aftershoot to understand its culture and values before applying. ✅ Update your resume to reflect relevant skills and experiences tailored to the job description. ✅ Prepare a cover letter that addresses why you are a good fit for the Global Client Support Associate role. ✅ Gather any necessary documents, such as transcripts or certificates, to support your application. ✅ Ensure your LinkedIn profile is up-to-date and reflects your resume. ✅ Practice common interview questions related to customer support to prepare for the interview process. ✅ Set reminders for application deadlines to ensure timely submissions. ✅ Follow up on your application status after submission to express continued interest. Resume Tailoring & ATS Keywords for Global Client Support Associate Optimizing your resume for ATS is essential for standing out in the application process for the Global Client Support Associate role. ATS Keywords to Include Global Client Support Associate Freshdesk Kapture Intercom customer communication troubleshooting escalation management remote work BPO customer satisfaction problem-solving data management Resume Tips for This Role Highlight your experience with customer support tools like Freshdesk or Intercom to align with job requirements. Emphasize any internships or projects related to customer service to showcase relevant experience. Include specific metrics or achievements from previous roles to demonstrate your impact. Optimize your resume for ATS by using keywords from the job description to increase visibility. Avoid including unrelated work experience or skills that do not pertain to customer support. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Do not include unrelated work experience or skills that do not pertain to customer support in your resume for this role. How to Apply for Global Client Support Associate at Aftershoot Apply Now — Aftershoot Visit the Aftershoot careers page to find the Global Client Support Associate listing. Prepare your resume, ensuring it highlights relevant skills and experiences for the role. Fill out the application form accurately, providing all requested information. Submit your application and keep an eye on your email for any updates or interview invitations. Use the application tracking feature on the careers page to monitor your application status. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Aftershoot NexisGrow.com does not charge any fees for job applications. Aftershoot Aftershoot was founded in 2020 and has rapidly expanded its operations, now serving clients in over 10 countries from its headquarters in New Delhi, Delhi, India . With a workforce that has grown significantly, Aftershoot has established a strong global footprint, showcasing its ability to adapt and thrive in the competitive BPO landscape. The company specializes in innovative customer support solutions, utilizing platforms such as Freshdesk , Kapture , and Intercom . These technologies enable Aftershoot to enhance user experience and operational efficiency, setting a benchmark in the BPO industry for quality service delivery and customer satisfaction. Aftershoot has received positive feedback on platforms like Glassdoor, boasting an impressive employee rating of 4.5/5 . This reflects the company’s supportive work culture and its dedication to employee growth through various training programs and initiatives, fostering a collaborative environment that encourages professional development. Recently, Aftershoot secured a significant funding round aimed at expanding its technological capabilities, indicating strong growth potential and market confidence. This investment will enable the company to enhance its service offerings and further innovate within the BPO sector, positioning itself for future success. Joining Aftershoot as a fresher provides a unique career launchpad in the BPO industry. With access to cutting-edge technologies and a focus on skill development, employees can gain valuable experience that is highly sought after, making Aftershoot an ideal place for those looking to build a successful career. Company Details Industry BPO Location New Delhi, Delhi, India Connect With Us Careers Apply Now Website 🔗 careers.aftershoot.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Global Client Support Associate at Aftershoot? Eligibility Tap to expand + Answer Candidates with Any Graduate and 2-4 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Freshdesk, Kapture, Intercom. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹5–₹8 LPA (estimated). Final offer depends on skills, experience, and interview performance. ? What is the interview process at Aftershoot? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Freshdesk, Kapture, Intercom. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Global Client Support Associate interview? Preparation Tap to expand + Answer (1) Core concepts of Freshdesk, Kapture, Intercom, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Aftershoot research, (5) Clear communication. ? What is the work culture like at Aftershoot? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in New Delhi Browse all Non-Tech jobs Latest Fresher jobs More jobs at Aftershoot Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. 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