📋 Job Details at a Glance 📍 Location Hyderabad, Telangana, India 🏢 Company 24]7.ai 👥 Experience 0-5 years 🎓 Qualification 12th / 2nd PUC / 3-Year Diploma / B.E. / B.Tech / Graduates from Any Stream 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹2.5–4 LPA 🏢 Industry BPO 🛠 Key Skills Customer Support Voice Process BPO Customer Service English Communication Query Resolution Call Handling Problem Solving Customer Support Executive – Voice at 24]7.ai — Full Details & How to Apply 24]7.ai is seeking a Customer Support Executive – Voice in Hyderabad, Telangana, India , offering freshers a chance to kickstart their careers in the BPO industry with a competitive salary. This role is ideal for those looking to gain hands-on experience in customer service while working with a leading company in AI-driven customer engagement. The BPO industry is rapidly evolving, and the role of a Customer Support Executive – Voice is crucial for enhancing customer satisfaction and retention. As companies like 24]7.ai continue to innovate in customer experience solutions, this position becomes increasingly vital in maintaining a competitive edge in the market. What sets 24]7.ai apart is its commitment to leveraging advanced AI tools in customer support, providing employees with unique exposure to cutting-edge technology. Founded in 2000 , 24]7.ai employs over 5,000 people globally, making it a significant player in the BPO sector and a desirable employer for aspiring professionals. We encourage 2024, 2025, 2026 graduates with a 12th / 2nd PUC / 3-Year Diploma / B.E. / B.Tech / Graduates from Any Stream to apply. This role is open to candidates with 0-5 years experience and offers a salary range of ₹2.5–4 LPA , making it an attractive entry point into the industry. In this role, you will develop essential skills in customer support , voice process , and problem-solving . The experience gained here will not only enhance your English communication and query resolution abilities but also open doors to advanced career opportunities in the BPO sector. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes "NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes." Job Role & Responsibilities The core mission of the Customer Support Executive – Voice at 24]7.ai is to deliver exceptional customer service through effective communication and problem-solving, ensuring customer satisfaction and loyalty. Handle customer inquiries through voice calls, utilizing CRM tools to ensure timely and effective query resolution . Utilize strong English communication skills to assist customers, enhancing their overall experience and satisfaction. Collaborate with the technical support team to address complex customer issues, ensuring seamless service delivery and high-quality customer support . Monitor call metrics to achieve performance targets, contributing to team goals and overall customer satisfaction . Take initiative in identifying process improvements based on customer feedback, enhancing service efficiency and effectiveness. Document customer interactions accurately in the system, ensuring clear communication and follow-up on query resolution . Resolve customer complaints effectively, employing problem-solving techniques to maintain high service standards. Ownership of customer interactions directly impacts service quality, fostering a culture of accountability and continuous improvement within the team. Required Skills & Technical Competencies The ideal candidate for the Customer Support Executive – Voice role must possess a strong skill profile tailored to customer service excellence. Technical Skills Customer Support — entry — essential for managing client interactions and ensuring satisfaction through effective call handling. Voice Process — entry — familiarity with voice-based customer service is crucial for effective communication in this role. Problem Solving — entry — ability to quickly identify issues and provide solutions, necessary for maintaining customer trust. English Communication — entry — strong verbal skills required for clear interaction with customers, essential for this position. Query Resolution — entry — experience or training in resolving customer queries efficiently, evaluated during the interview process. When showcasing these technical skills in your resume or interview, emphasize specific examples of how you have applied them in previous roles or training. Eligibility Criteria This role is designed for candidates who are eager to start their careers in customer service and possess the necessary educational background. Candidates must have completed 12th grade , a 3-year diploma , or hold a degree in any stream. Eligible batches include 2024 , 2025 , and 2026 , allowing fresh graduates to apply early in their career. Freshers are encouraged to apply; however, Master's graduates must have at least 1 year of BPO experience . No specific CGPA or percentage is mentioned, but a strong academic background can be advantageous. Internships or projects related to customer service can enhance a candidate's profile for this role. Documentation & Portfolio Requirements Ensure your resume is formatted clearly, including your educational qualifications, relevant experience, and any internships or projects related to customer service. Pro tip: Highlight any specific experiences where you successfully resolved customer issues or improved service processes to stand out in your application. Salary for Customer Support Executive – Voice at 24]7.ai 💰 Compensation ₹2.5–4 LPA The advertised compensation for the Customer Support Executive – Voice role at 24]7.ai is ₹2.5–4 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Customer Support Executive – Voice Upskilling with the right resources significantly enhances your chances of selection for the Customer Support Executive – Voice role, ensuring you meet the specific demands of the position. Recommended Courses & Resources Problem Solving — This course sharpens your ability to address customer issues effectively, a key skill for this role. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills for customer support roles to improve selection chances. ❌ Neglecting interview preparation — Prepare for common customer service scenarios to boost confidence. ❌ Underestimating English communication skills — Ensure your resume and interview responses reflect strong English proficiency. ❌ Not researching 24]7.ai — Familiarize yourself with the company's services and culture to avoid uninformed responses. ❌ Submitting unproofread applications — Always check for errors to demonstrate attention to detail. ❌ Ignoring problem-solving abilities — Showcase these skills, as they are critical in customer support. Before You Apply — Checklist ✅ Research 24]7.ai to understand its services and culture before applying. ✅ Prepare a tailored resume that highlights relevant skills and experiences. ✅ Ensure your resume includes keywords from the job description to pass ATS. ✅ Fill out the application form completely and accurately, paying attention to details. ✅ Follow up on your application status after submission to express continued interest. ✅ Prepare for potential interviews by practicing common customer support scenarios. ✅ Gather any necessary documents, such as educational certificates, before applying. ✅ Check the application deadline and ensure you apply well in advance. Resume Tailoring & ATS Keywords for Customer Support Executive – Voice Optimizing your resume for ATS is crucial for the Customer Support Executive – Voice role, as it ensures your application passes initial screenings. ATS Keywords to Include Customer Support Voice Process BPO Customer Service English Communication Query Resolution Call Handling Problem Solving Freshers Onsite Hyderabad Full Time Resume Tips for This Role Highlight any customer service experience, even if informal, to demonstrate relevant skills. Emphasize strong communication skills, particularly in English, as this is crucial for the role. Include any projects or internships related to customer support to showcase practical experience. Optimize your resume for ATS by using keywords from the job description, ensuring it passes initial screenings. Avoid including unrelated work experience that does not demonstrate skills relevant to customer support. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic job descriptions that do not relate to customer support; focus on relevant experiences instead. How to Apply for Customer Support Executive – Voice at 24]7.ai Apply Now — 24]7.ai Visit the application portal at 24]7.ai and create an account. Upload your resume, ensuring it is tailored to the job description. Fill out the application form with accurate personal and educational details. After submission, expect a confirmation email and prepare for potential interviews. Use the application tracking feature on the portal to monitor your application status. Applications reviewed on a rolling basis — early submission recommended. Apply Now — 24]7.ai NexisGrow.com does not charge any fees for job applications. 24]7.ai 24]7.ai was founded in 2000 and is headquartered in San Jose, California . With a global workforce of over 5,000 employees , the company has established a significant presence in Hyderabad, Telangana , contributing to its robust operational capabilities. This extensive reach enables 24]7.ai to serve clients across various industries effectively. The core offerings of 24]7.ai include advanced AI-powered customer engagement solutions that enhance service efficiency. Their flagship products, such as 24]7.ai Engagement Cloud and 24]7.ai Chatbot , are designed to streamline customer interactions, ensuring quick and effective query resolution. These platforms leverage cutting-edge technology to transform customer service experiences. Recognized for its positive work culture, 24]7.ai has received accolades for employee satisfaction. Programs focused on professional development and mentorship are integral to the company’s ethos, fostering a supportive environment. Employees frequently commend the organization for its commitment to growth and collaboration, as highlighted in reviews on platforms like Glassdoor . Recently, 24]7.ai expanded its service offerings to include more AI-driven solutions , reflecting its dedication to innovation in the customer support sector. This strategic move aligns with the company’s vision to remain at the forefront of technology, enhancing its capabilities to meet evolving client needs. Such initiatives underscore the company’s proactive approach to market demands. Starting a career at 24]7.ai provides freshers with invaluable experience in the BPO industry. The company’s focus on customer support and voice processes equips new employees with essential skills in problem-solving and query resolution . This foundational experience positions them favorably for future career opportunities in a rapidly evolving sector. Company Details Industry BPO Location Hyderabad, Telangana, India Connect With Us Careers Apply Now Website 🔗 247.ai Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Customer Support Executive – Voice at 24]7.ai? Eligibility Tap to expand + Answer Candidates with 12th / 2nd PUC / 3-Year Diploma / B.E. / B.Tech / Graduates from Any Stream and 0-5 years experience are eligible. Eligible batches: 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Support, Voice Process, BPO, Customer Service, English Communication. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹2.5–4 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at 24]7.ai? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Support, Voice Process, BPO, Customer Service, English Communication. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Customer Support Executive – Voice interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Support, Voice Process, BPO, Customer Service, English Communication, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) 24]7.ai research, (5) Clear communication. ? What is the work culture like at 24]7.ai? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. 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