📋 Job Details at a Glance 📍 Location Hyderabad, Telangana, India 🏢 Company 24]7.ai 👥 Experience 0-5 years 🎓 Qualification 12th / 2nd PUC / 3-Year Diploma / B.E. / B.Tech / Graduates from Any Stream 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹2.5–4 LPA 🏢 Industry BPO 🛠 Key Skills Customer Support Chat Support BPO Customer Service Written English Verbal Communication Query Resolution Problem Solving Customer Support Executive – Chat at 24]7.ai — Full Details & How to Apply 24]7.ai is seeking a Customer Support Executive – Chat in Hyderabad, Telangana, India , offering freshers a chance to kickstart their careers in the BPO industry with competitive salaries. This role is ideal for those looking to enter a growing sector, with a salary range of ₹2.5–4 LPA . The BPO industry is experiencing significant growth, with companies like 24]7.ai expanding their customer support teams to meet increasing demand. As customer expectations evolve, the need for skilled Customer Support Executives who can effectively resolve queries through chat support has never been more critical. This role directly enhances customer satisfaction, impacting the company's reputation and client retention. Founded in 2000 , 24]7.ai has over 10,000 employees globally, specializing in AI-driven customer engagement solutions. Unlike competitors, 24]7.ai provides extensive training in AI tools and customer engagement strategies, giving employees a unique skill set that sets them apart in the job market. This commitment to employee development makes 24]7.ai a notable employer in the BPO sector. We encourage 2024, 2025, 2026 graduates with a 12th / 2nd PUC / 3-Year Diploma / B.E. / B.Tech / Graduates from Any Stream and 0-5 years experience to apply. This role is particularly suited for freshers eager to build a career in customer service, a sector with high demand for skilled professionals. In this role, you will develop essential skills such as Customer Support , Chat Support , Written English , Verbal Communication , and Problem Solving . Working at 24]7.ai opens doors to various career paths in customer service and beyond, providing a solid foundation for future growth in the industry. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Customer Support Executive – Chat at 24]7.ai is dedicated to delivering exceptional customer experiences through effective chat support, ensuring accurate information and timely query resolution. Assist customers by providing accurate information and resolving queries through chat support, utilizing the company's proprietary chat platform . Utilize strong written English skills to communicate effectively with customers, ensuring clarity and professionalism in every interaction. Collaborate with the technical support team to escalate complex issues, ensuring timely resolution for customer inquiries and enhancing overall service quality. Monitor chat metrics such as response time and customer satisfaction scores to improve service quality and identify areas for enhancement. Take initiative in identifying common customer issues and suggesting improvements to the support process, contributing to overall operational efficiency. Document customer interactions and resolutions in the CRM system for future reference and quality assurance, maintaining accurate records. Employ problem-solving skills to address customer complaints and provide satisfactory solutions in real-time, ensuring a positive customer experience. This role fosters an ownership culture where each executive directly impacts customer satisfaction and contributes to the continuous improvement of support processes. Required Skills & Technical Competencies The ideal candidate for the Customer Support Executive – Chat position must possess a blend of technical skills essential for effective customer interaction and support. Technical Skills Customer Support — basic to intermediate — essential for effectively addressing customer inquiries and ensuring a positive experience through chat interactions. Chat Support — basic to intermediate — familiarity with chat tools is crucial for real-time customer interaction and efficient query resolution. Written English — intermediate — proficiency is necessary for clear communication, evaluated through initial assessments and ongoing performance reviews. Verbal Communication — basic — important for potential escalation calls, enhancing overall customer service quality and ensuring effective issue resolution. Query Resolution — basic to intermediate — ability to resolve issues efficiently is critical, assessed through customer feedback and performance metrics. When showcasing these technical skills in your resume or interview, emphasize specific experiences and metrics that demonstrate your proficiency and impact in previous roles. Eligibility Criteria This role is designed for candidates who are eager to start their careers in customer support, particularly fresh graduates from diverse educational backgrounds. Candidates must have completed their 12th grade , 2nd PUC , or possess a 3-Year Diploma , B.E. , B.Tech , or equivalent. Eligible batches include 2024 , 2025 , and 2026 , allowing fresh graduates to enter the workforce at a crucial time. Freshers are encouraged to apply, while Master's graduates need at least 1 year of BPO experience , ensuring a diverse applicant pool. No specific CGPA or percentage is mentioned, promoting inclusivity for all eligible candidates. Internship experience in customer service or related fields can provide an advantage in the hiring process, enhancing your application. Documentation & Portfolio Requirements Ensure your resume is formatted clearly, including your educational qualifications, relevant experience, and any internships related to customer service. Pro tip: Highlight any specific metrics or achievements from previous roles or internships that demonstrate your effectiveness in customer support. Salary for Customer Support Executive – Chat at 24]7.ai 💰 Compensation ₹2.5–4 LPA The advertised compensation for the Customer Support Executive – Chat role at 24]7.ai is ₹2.5–4 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Customer Support Executive – Chat Upskilling with the right resources significantly enhances your chances of selection for this role by equipping you with essential skills and knowledge. Recommended Courses & Resources Problem Solving — This course sharpens your analytical skills, crucial for resolving customer queries effectively. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight customer support skills — fix by customizing for the role. ❌ Neglecting to proofread for grammatical errors in written communication — fix by reviewing thoroughly. ❌ Overlooking the importance of demonstrating problem-solving skills — fix by providing specific examples. ❌ Not preparing for potential interview questions related to customer service scenarios — fix by practicing common questions. ❌ Submitting a generic cover letter — fix by personalizing it to reflect interest in 24]7.ai . ❌ Ignoring the application deadline — fix by marking it on the calendar and applying early. Before You Apply — Checklist ✅ Research 24]7.ai to understand its culture and values before applying. ✅ Prepare a tailored resume that highlights relevant skills and experiences. ✅ Draft a personalized cover letter that reflects your enthusiasm for the role. ✅ Ensure your online profiles (LinkedIn, etc.) are updated and professional. ✅ Gather any necessary documents, such as transcripts or certificates. ✅ Double-check the application link and ensure all fields are filled out accurately. ✅ Follow up on your application status after submission to express continued interest. ✅ Prepare for potential interviews by reviewing common customer support scenarios. Resume Tailoring & ATS Keywords for Customer Support Executive – Chat Optimizing your resume for ATS is crucial for ensuring it gets noticed for this role. ATS Keywords to Include Customer Support Chat Support BPO Customer Service Written English Verbal Communication Query Resolution Problem Solving Freshers Hyderabad 24]7.ai Full Time Resume Tips for This Role Highlight any customer service experience, even if informal, to demonstrate relevant skills. Emphasize strong written and verbal communication skills, as these are critical for the role. Include any projects or internships related to customer support to showcase practical experience. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experience that does not demonstrate relevant skills for this role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including irrelevant personal details or experiences that do not relate to customer support. How to Apply for Customer Support Executive – Chat at 24]7.ai Apply Now — 24]7.ai Visit the application portal at the provided link to start your application. Upload your resume in PDF format, ensuring it is tailored to the job description. Fill out the application form accurately, providing all requested information. After submission, expect a confirmation email regarding your application status. You can track your application status through the portal for updates. Applications reviewed on a rolling basis — early submission recommended. Apply Now — 24]7.ai NexisGrow.com does not charge any fees for job applications. 24]7.ai 24]7.ai was founded in 2000 and is headquartered in San Jose, California . With a workforce of over 10,000 employees globally, the company has established a significant presence in Hyderabad, Telangana . This expansive scale reflects its commitment to providing innovative solutions in the BPO industry. The core offerings of 24]7.ai include its advanced AI-powered customer engagement platforms such as 24]7.ai Chat and 24]7.ai Voice . These platforms are designed to enhance customer interactions and streamline operational efficiency for businesses across various sectors, showcasing the company's technological prowess. 24]7.ai has received a 4.2-star rating on Glassdoor , which underscores its focus on employee satisfaction and a collaborative workplace culture. The company actively promotes professional development through various employee programs, fostering a supportive environment that encourages growth and innovation. Recently, 24]7.ai secured $100 million in funding aimed at enhancing its technology offerings and expanding its global footprint. This investment highlights the company's strong growth potential and commitment to remaining at the forefront of the customer engagement industry. Starting a career at 24]7.ai offers freshers a unique opportunity to work with cutting-edge technology in the BPO sector. The company provides a clear pathway for advancement in customer service roles, equipping employees with the skills necessary to thrive in a rapidly evolving industry. Company Details Industry BPO Location Hyderabad, Telangana, India Connect With Us Careers Apply Now Website 🔗 247.ai Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Customer Support Executive – Chat at 24]7.ai? Eligibility Tap to expand + Answer Candidates with 12th / 2nd PUC / 3-Year Diploma / B.E. / B.Tech / Graduates from Any Stream and 0-5 years experience are eligible. Eligible batches: 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Support, Chat Support, BPO, Customer Service, Written English. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹2.5–4 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at 24]7.ai? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Support, Chat Support, BPO, Customer Service, Written English. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Customer Support Executive – Chat interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Support, Chat Support, BPO, Customer Service, Written English, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) 24]7.ai research, (5) Clear communication. ? What is the work culture like at 24]7.ai? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Hyderabad Browse all Non-Tech jobs Latest Fresher jobs More jobs at 24]7.ai Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com