📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company 11:11 Systems 👥 Experience 5+ years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹15–25 LPA* 🏢 Industry Non-Tech 🛠 Key Skills Customer Success Account Management Salesforce CRM Enterprise Accounts Sr Customer Success Manager at 11:11 Systems — Full Details & How to Apply 11:11 Systems is seeking a Sr Customer Success Manager in Pune, Maharashtra, India , where your expertise in Salesforce and account management will drive client satisfaction and retention. This role is pivotal as the demand for customer success roles is rising, making it essential for the growth of 11:11 Systems . The importance of the Sr Customer Success Manager role cannot be overstated in the current non-tech landscape. As companies increasingly prioritize client retention, this position plays a crucial role in maintaining long-term contracts and revenue streams, especially for a company like 11:11 Systems , which currently serves over 500 enterprise accounts globally. 11:11 Systems is an attractive workplace for professionals looking to contribute to client satisfaction and innovative approaches to customer success. Joining 11:11 Systems means being part of a culture that values growth and client relationships. This opportunity is ideal for 2023, 2024, 2025, 2026 graduates with a background as Any Graduate and 5+ years experience in customer success or account management. The salary range for this role is ₹15–25 LPA* , making it a competitive option in the Pune, Maharashtra, India jobs market. In this role, you will gain hands-on experience with essential skills such as Customer Success , Account Management , and Salesforce CRM . This position not only enhances your expertise in managing enterprise accounts but also opens doors for future career advancement in customer success and account management roles. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Sr Customer Success Manager at 11:11 Systems is to enhance customer satisfaction and engagement through effective onboarding and account management strategies. Lead customer onboarding processes using Salesforce , ensuring successful implementation of solutions tailored to client needs. Utilize CRM tools to track customer interactions and feedback, enhancing service delivery and identifying areas for improvement. Collaborate with sales and product teams to align customer needs with service offerings, leveraging insights from customer success metrics. Analyze customer data to identify trends, improving satisfaction metrics and driving proactive engagement strategies. Take ownership of key accounts, developing strategies to enhance customer engagement and retention through targeted initiatives. Prepare detailed reports on customer success initiatives, presenting findings to senior management to inform strategic decisions. Act as the primary point of contact for clients, addressing concerns and providing solutions to foster long-term relationships. This role embodies an ownership culture, allowing you to directly impact customer success and drive meaningful change within 11:11 Systems . Required Skills & Technical Competencies The ideal candidate must possess a robust skill profile that includes expertise in customer success, account management, and proficiency in relevant tools. Technical Skills Customer Success — advanced — Essential for understanding client needs and driving satisfaction through tailored solutions. Salesforce — advanced — Critical for managing customer relationships and tracking success metrics effectively. Account Management — advanced — Necessary for maintaining and growing enterprise accounts, ensuring client satisfaction and retention. CRM — intermediate — Used to track customer interactions and feedback, enhancing service delivery and operational efficiency. Fluency in Portuguese — advanced — Required for effective communication with clients in specific markets, enhancing overall service delivery. When showcasing these technical skills in your resume or interview, emphasize specific experiences and metrics that demonstrate your proficiency and impact. Eligibility Criteria This role is designed for graduates who are eager to contribute to customer success and possess relevant experience in account management. Any graduate is eligible, valuing diverse educational backgrounds relevant to customer engagement. Candidates from the 2023 , 2024 , 2025 , and 2026 batches are encouraged to apply. A minimum of 5 years of experience is required, but freshers can apply if they demonstrate relevant internships or projects. Academic performance is not explicitly stated, but a strong academic record can be advantageous. Experience in customer-facing roles or internships in account management will be viewed favorably. Documentation & Portfolio Requirements Submit your resume in PDF format, including your educational background, relevant experience, and any projects that showcase your skills in customer success and account management. Pro tip: Highlight specific metrics or achievements from previous roles that demonstrate your impact on customer satisfaction and account growth. Salary for Sr Customer Success Manager at 11:11 Systems 💰 Compensation ₹15–25 LPA* The advertised compensation for the Sr Customer Success Manager role at 11:11 Systems is ₹15–25 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Sr Customer Success Manager Upskilling with the right resources significantly enhances your chances of being selected for this specific role by demonstrating your commitment and expertise. Recommended Courses & Resources CRM — Mastering CRM tools is essential for effective customer success management. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume — fix by aligning your skills with the job description. ❌ Neglecting to mention language skills — fix by highlighting your fluency in Portuguese. ❌ Overlooking the importance of quantifying achievements — fix by including metrics that demonstrate your impact. ❌ Submitting a generic cover letter — fix by addressing the specific requirements of the role. ❌ Not preparing for customer success metrics questions — fix by practicing relevant scenarios. ❌ Ignoring the company's culture — fix by researching 11:11 Systems before applying. Before You Apply — Checklist ✅ Research 11:11 Systems to understand its products and culture before applying. ✅ Tailor your resume to emphasize relevant skills and experiences for the role. ✅ Prepare a cover letter that addresses why you are a good fit for the company and role. ✅ Gather references who can speak to your customer success experience. ✅ Review the application portal for any specific instructions or requirements. ✅ Double-check your application for any errors before submission. ✅ Set reminders for follow-up after submitting your application. ✅ Prepare for potential interviews by practicing common customer success scenarios. Resume Tailoring & ATS Keywords for Sr Customer Success Manager Optimizing your resume for ATS is crucial for ensuring it gets noticed for this role. ATS Keywords to Include Customer Success Account Management Salesforce CRM Enterprise Accounts Client Engagement Data Analysis Onboarding Reporting Collaboration Problem-Solving Fluency in Portuguese Resume Tips for This Role Highlight your experience with Salesforce and CRM tools, as they are crucial for this role. Emphasize any customer-facing roles or internships that demonstrate your ability to manage client relationships. Include specific projects or achievements that showcase your skills in account management. Optimize your resume for ATS by using keywords from the job description. Avoid including irrelevant work experience that does not pertain to customer success or account management. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic job descriptions; focus on specific achievements and skills relevant to customer success. How to Apply for Sr Customer Success Manager at 11:11 Systems Apply Now — 11:11 Systems Visit the application portal and create an account if you don't have one. Upload your resume in PDF format, ensuring it is tailored to the job description. Fill out the application form accurately, paying attention to details. After submission, you can expect a confirmation email regarding your application status. Track your application status through the portal for updates. Applications reviewed on a rolling basis — early submission recommended. Apply Now — 11:11 Systems NexisGrow.com does not charge any fees for job applications. 11:11 Systems 11:11 Systems was founded in 2018 and has rapidly expanded to include over 200 employees . The company is headquartered in Pune, Maharashtra, India , and has established a global presence across North America and Europe . This growth trajectory highlights the company's commitment to enhancing customer engagement through innovative solutions. Specializing in cloud-based solutions, 11:11 Systems offers platforms designed to improve customer engagement and operational efficiency for enterprise clients. Their flagship products include advanced customer success tools and CRM integrations that cater specifically to the needs of large organizations, ensuring seamless account management and support. The culture at 11:11 Systems emphasizes employee satisfaction and development, as evidenced by their 4.5-star rating on Glassdoor . The company actively promotes a collaborative work environment and offers mentorship programs aimed at fostering talent, which has contributed to its recognition in the industry. Recently, 11:11 Systems secured a $10 million funding round aimed at expanding its product offerings and enhancing its customer success platform. This investment will enable the company to innovate further and solidify its position in the market, reflecting its proactive approach to growth. For freshers in the non-tech industry, 11:11 Systems presents a strong career launchpad. The company provides mentorship opportunities and exposure to high-profile clients, allowing new employees to gain valuable experience in customer success and account management, essential skills for future career advancement. Company Details Industry Non-Tech Location Pune, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 workforcenow.adp.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Sr Customer Success Manager at 11:11 Systems? Eligibility Tap to expand + Answer Candidates with Any Graduate and 5+ years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Success, Account Management, Salesforce, CRM, Enterprise Accounts. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹15–25 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at 11:11 Systems? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Success, Account Management, Salesforce, CRM, Enterprise Accounts. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Sr Customer Success Manager interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Success, Account Management, Salesforce, CRM, Enterprise Accounts, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) 11:11 Systems research, (5) Clear communication. ? What is the work culture like at 11:11 Systems? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Non-Tech jobs Latest Fresher jobs More jobs at 11:11 Systems Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com