Billtrust jobs

's products and services to provide informed support and identify growth opportunities.

Document customer interactions and resolutions in the system to maintain accurate records and facilitate knowledge sharing.

Proactively identify and troubleshoot common customer issues, suggesting innovative solutions to enhance the user experience.

Participate in training sessions and workshops to improve product knowledge and customer service skills.

This role embodies an ownership culture, where your contributions directly impact customer satisfaction and the overall success of Billtrust . Your proactive approach will help shape the future of customer support in the B2B payments industry.

Required Skills & Technical Competencies